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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

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Zoom name not showing Chat

We have students using Chromebooks to join teachers' Zoom meetings. The teacher sees the names of the students under their videos, but when the students post to the chat, their name doesn't show up. If they are using a personal device other than a Ch...

dlplyler by • Newcomer
  • 1647 Views
  • 3 replies
  • 3 likes

Why this is happenning?

We are the 45 pupils' for the training of pressure cleaning services. All of our classes are available online because our students come from all over the world. Some students report that even though I normally act as the meeting's host, the voice eve...

zoom needs a "teacher" version

I am hoping I am missing this functionality. But as an educator for professionals, my classes are often hybrid if not fully remote. I need to be able to:Virtually "walk" between all students and see their screens and faces in real-timeDiscretely assi...

Authenticating Zoom on Other Computers

Hello, I reguairly use zoom on different computers. It always asks me for authentication code that it will send to my phone or email. Honestly, it is kind of a pain. Is there anyway I can disable this or get around having to type in the code it wants...

Bear66 by • Newcomer
  • 792 Views
  • 1 replies
  • 0 likes

Desktop Audio non functional

Zoom room functions in all ways EXCEPT it will not transfer the audio from a shared application like a Power Point. So presentation goes along just fine but when the Power Point has sound from say a group of sea lions it will not transfer to the othe...

Quantifying Chat

Does anyone know how to quantify the chat after a meeting to measure student engagement? Ideally, the final document would include the student name and how many times they responded to questions. Content of the chat should be kept so salutations and ...

SAWW by • Newcomer
  • 2017 Views
  • 1 replies
  • 0 likes

ConferZoom

I scheduled a recurring meeting in Canvas; however, when my students try to join us, they say they need a password. I don't have a password so I don't know what is happening. I have been using Canvas for the last two years, I have scheduled my class ...

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