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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Powerpoint Virtual Background ANIMATION REQUEST / Product Suggestion

As a product suggestion, and as an educator, I'd LOVE to be able to have my animations that are already in my PowerPoints that I used for virtual backgrounds be abe to...well...animate. As a teacher, this would be a GAME CHANGER! Who can help?? How c... Show more

As a product suggestion, and as an educator, I'd LOVE to be able to have my animations that are already in my PowerPoints that I used for virtual backgrounds be abe to...well...animate.  As a teacher, this would be a GAME CHANGER!  Who can help??  How can we get this to become a reality!?


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October 6th Webinar: Funding Spotlight on American Rescue Plan (ARPA)

Hi Everyone!  We are pleased to announce an upcoming webinar on October 6th from 11-11:45am PT. Join us for a conversation with Melissa Griggs, Grant Consultant with Learn, Design, Apply, Inc. and myself, Amelia Eudailey, Global Healthcare Marketing... Show more

Hi Everyone! 👋

 

We are pleased to announce an upcoming webinar on October 6th from 11-11:45am PT. 

 

Join us for a conversation with Melissa Griggs, Grant Consultant with Learn, Design, Apply, Inc. and myself, Amelia Eudailey, Global Healthcare Marketing Lead at Zoom as we discuss the third stimulus package, the American Rescue Plan Act (ARPA), and what that means for healthcare organizations.

We will review the timelines and process to receive funding, best practices, and how organizations are using this opportunity to respond to today’s challenges and investing in technology to modernize virtual care for rural clinics, hospitals, health organizations, and physicians.

You’ll takeaway:
💰How much ARPA funding is out there, who has access, and what can it be used for
💬Use cases and best practices for investing for needs today AND tomorrow
💡The different technologies available to enhance care delivery

 

Register for the webinar below: 

https://zoom.us/webinar/registerevent/WN_TzrWQe3YRN6EdVyAEewHng?id=qSe9A6Z3RbqZnC81_eALYQ

 

See you there! 


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No more 2 rooms open to allow staff to connect with patients

The Zoom account is owned by my EHR which connects directly to my patients' schedules. For 2 years, I could be on with one patient and my staff connect with my next patient to do preliminary check ins. Last month, this stopped due to Zoom no longer a... Show more

The Zoom account is owned by my EHR which connects directly to my patients' schedules. For 2 years, I could be on with one patient and my staff connect with my next patient to do preliminary check ins. Last month, this stopped due to Zoom no longer allowing a second room opened. My EHR support team says ZOOM has stopped this ability. My question is how to get it back? Is there a higher level plan that will allow for this or was there a change on update and defaulted back but still an option? It is imperative for work flow to be able to have 2 rooms open. Any help appreciated. Thank you. 


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Inquiry about HIPAA compliance of Zoom Meeting API and usage of 'Zoom for Healthcare' in the UK

I would like to know if the Zoom Meeting API is HIPAA compliant. Additionally, I am interested in using 'Zoom for Healthcare' in the UK and would appreciate information on any relevant restrictions or regulations.

reply-icon Latest Reply - 

途切れる

歌のレッスンをズームしてみます。

私の声や画像は先生に届きますが、先生の声や画像が途切れ途切れになります。

他の人のズームは問題ありません。

先生も他の人は問題ないと言っています。

何が悪いのか思い当たりませんが

何らかの理由がありますのでお願いしますか?

よろしくお願いいたします。

Purpose-Built for Care: How The Dorm is Redesigning Hybrid Group Therapy Spaces With Zoom Rooms

Virtual care is now an integral part of serving clients at The Dorm, a mental health treatment center for young adults. The Dorm transitioned from zero to 100% virtual services during the pandemic, and within a few months, resumed in-person care with... Show more

Virtual care is now an integral part of serving clients at The Dorm, a mental health treatment center for young adults. 

 

The Dorm transitioned from zero to 100% virtual services during the pandemic, and within a few months, resumed in-person care with a hybrid approach — four days a week in person and one day where all sessions happen virtually. Additionally, The Dorm’s founder and CEO, John McGeehan, estimates that between 20% and 25% of clients have chosen an entirely virtual treatment path, which may include individual therapy sessions and remote participation in group therapy sessions taking place at The Dorm.

 

McGeehan and his team are focused on implementing this new hybrid model of treatment in a way that’s effective for all participants. 

 

“Everyone was masked in our facilities, so how could we overcome the audio hurdle? How could we set up cameras that weren’t just a 180-degree view but had a 360-degree perspective, so it didn’t matter whether you were remote or in-person?” he asked.

 

See how The Dorm is approaching hybrid mental health treatment using Zoom Rooms and DTEN devices to create spaces purpose-built for care.

 

How The Dorm Went Virtual

 

Before March 2020, virtual treatment wasn’t even on the center’s radar. McGeehan said his team prioritized in-patient care and even had concerns about the effectiveness of treating high-acuity patients online. 

 

All that changed with the COVID-19 pandemic. The Dorm migrated 900 sessions a week to Zoom meetings, ranging from psychotherapy to life coaching and group therapy.

 

“We did extensive research on platforms and landed on the Zoom platform largely because of its ability to help us enable a HIPAA-compliant program and its user-friendliness. We pivoted our entire platform to virtual for all sessions, each and every day,” McGeehan said.

 

Learn More Here!


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The real world: UCSB students use Zoom Platform to kickstart Student-run Business

The team members of Gaucho Creative (GC) know they’re part of something special. More than an internship or typical college job, Gaucho Creative provides students at the University of California, Santa Barbara (UCSB) with real-world, portfolio-buildi... Show more

The team members of Gaucho Creative (GC) know they’re part of something special. More than an internship or typical college job, Gaucho Creative provides students at the University of California, Santa Barbara (UCSB) with real-world, portfolio-building experience that can otherwise take years to acquire. 

 

Founded in June 2020, Gaucho Creative is a student-run, marketing consulting group that began when two students, Devanshi Mehta, and Amy Zhou, recognized a need for more professional marketing opportunities since there was no business school on campus. They discussed their ideas via Zoom Meetings and eventually connected with other interested students to launch the business virtually as an 11-person cohort. 

 

Click Here to Learn More!

 

Do you have a similar program at your school or university? What Questions or comments do you have? Let us know below!


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Healthie Connects Providers to Thousands of Patients Via Zoom

Check out our recent case study on Healthie, a telehealth and practice management platform that helps connect healthcare professionals to patients. Founded in 2016, Healthie simplifies practice management for professionals by providing tools for bill... Show more

Check out our recent case study on Healthie, a telehealth and practice management platform that helps connect healthcare professionals to patients.

 

Founded in 2016, Healthie simplifies practice management for professionals by providing tools for billing and scheduling, increasing provider access to clients through telehealth, and offering a virtual environment to communicate with and educate clients.

 

Healthie needed a high-quality video communications solution that would integrate easily into their platform across all devices, enable a HIPAA-compliant virtual environment that protects client information, and provide a reliable connection regardless of location.

 

Thanks to Zoom’s robust API, Zoom was very easy to set up and integrate into the Healthie platform on their web application as well as their iOS and Android apps. Because Zoom was so successful within the platform, Healthie further expanded their Zoom use by deploying five Zoom Rooms and Zoom Webinars.

 

“Everything we need is already built into the [Zoom] platform … Screen sharing allows providers to share worksheets, test results, or food journals, and helps both parties stay on the same page. Zoom helps providers stay organized as well. They can have multiple meetings from just one account, record sessions, and access information from any device,” says Erica Jain, co-founder and CEO at Healthie.

 

Currently, around eighty percent of the thousands of providers using Healthie’s platform use Zoom to connect to tens of thousands of clients and patients.

 

Read the full case study, and make sure to check out other case studies as well. Share your thoughts and questions in the comments below!


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Resolved! What date of end service "K-12 Lifting Time Limit" and Applied it to Japanese University ?

Hi, I'm Master Student at Japan.I have a question provided K-12 Lifting Time Limit .1. I using *.ac.jp (Japanese Academic Domain) Mail Address, I could be done lifting limit. Does this correspond to the above it?2. I confirmed it will ends of above s... Show more

Hi, I'm Master Student at Japan.
I have a question provided K-12 Lifting Time Limit .


1. I using *.ac.jp (Japanese Academic Domain) Mail Address, I could be done lifting limit. Does this correspond to the above it?


2. I confirmed it will ends of above service at 6/12. Does this also apply to * .ac.jp?

/** I am using Zoom for teaching assitant, will this affect this? */

 

I contacted the university, but the university didn't have any information about the above.

/** University faculty appear to have paid accounts. */

 

thank you.


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Achievement First Deploys Zoom + Neat to Empower Teachers & Maintain School Communities

As restrictions on social distancing start to ease for educational organizations around the country, our schools and colleges are facing a number of unique challenges. Achievement First, a high-performance charter management organization, has already... Show more

As restrictions on social distancing start to ease for educational organizations around the country, our schools and colleges are facing a number of unique challenges. Achievement First, a high-performance charter management organization, has already started thinking about how to address those challenges and provide a well-rounded education while preserving the health and safety of its students and teachers.

 

Achievement First supervises 37 charter schools across Connecticut, New York, and Rhode Island, and serves 15,000 students with 2,500 to 2,700 teachers and staff members. Marques Stewart, Achievement First’s senior director of network/cloud infrastructure, shared how the organization continued to support its school communities during COVID-19 through the use of Zoom and Neat — and how the technologies will enable learning post-COVID.

 

Leveraging Zoom + Neat post-COVID

Although the organization plans to support a hybrid model of education for the remainder of the pandemic, Stewart and his teams are already envisioning how Zoom and Neat will be used once all teachers and students return to the classroom.

 

“One of the ideas we’ve been interested in is using Zoom and Neat for a professional development program,” Stewart said. “With these technologies, we wouldn’t need instructors and staff to travel to multiple regions to reach our schools. We would have a Neat Bar set up in one room in each of our schools, such as the library, and use that space for our professional development program, allowing multiple regions to develop and collaborate without needing instructors or staff to travel to different states.”

 

Learn more about how Zoom + Neat creates a seamless educational experience for students in the classroom and at home.

 

Learn More Here!


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