10DLC compliance for staffing company

[metasense]

We are subscribers for Zoom for past 4 months but we are not getting approval for 10DLC. We are not getting any good customer support and not able to resolve issues with zoom for 10DLC compliance. Any guidance would be helpful

[Dee_S]

Hi metasense,

Welcome to Zoom Community page! Referencing below our guides to setting up your SMS Campaigns.

SMS/MMS 10DLC Compliance
10DLC Campaign Creation Checklist
10DLC Best Practices

Also, we do have a dedicated support team for 10DLC who can answer your questions as you go through setting up your campaign. 

Phone Support

1. Call 888-799-9666 ext 2.
2. Enter your personal meeting ID and host key found in your personal profile on the web portal.
3. Press 1 for 10 DLC Issues and Concerns.

Online Support

Alternatively, you may open a ticket through the web portal by following these steps:

1. Navigate to the support ticket page.
2. Use the following template to fill out the fields:
3. Request Type: Technical Support
4. Your email address: [your Zoom admin email address]
5. Subject: Issue with SMS/MMS after 10DLC cutover
6. Description: [please describe your issue, including the impacted phone numbers, the date the issue started, and the troubleshooting steps taken so far]
7. Product: Zoom Phone or Contact Center
8. Attachments: [if you have any screenshots of error messages, etc., please include them]
   
   Hope this helps!

[metasense]

Dear Dee_S:

Thank you for teh reply but we arenot gettign any help from the support number and now we are very much frustrated. Do you know any "Human" , "Real Human" coudl help ?  

[Dee_S]

I'm sorry to hear that, metasense. Actually our dedicated 10DLC line is answered live by our 10DLC team, I hope you can give that a try. Otherwise, please reach out to your dedicated Account Executive on the account and/or to your Customer Success Manager so they can help you much further and answer your specific concerns. 

[metasense]

Dear Dee_S

Unfortunately our Dedicated Accoutn Executive is unreachable. Could you provide alternate person or "Real Human" who could help ?

Thank you 

[Ray_Harwood]

Hey, @metasense.

Did you follow this specific process? Did you reach the dedicated 10DLC support number?

If you did, and they were not helpful, please report that here and I'll attempt to escalate to Zoom support management.

If you didn't try that yet... please do.  They are the experts who should be able to walk you through the steps.

Did you create a Campaign?  Or was that unsuccessful?

[zafarkhan987]

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