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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

PowerPoint Using 2 Screens and Displaying the Presenter View

Is anyone else noticing that it is now much harder to present the Power Point on one screen and see the MS Presenter View of Power Point??? The new update seems to allow you to select My meeting or My screen and that is a mess. It is just mirroring t... Show more

Is anyone else noticing that it is now much harder to present the Power Point on one screen and see the MS Presenter View of Power Point???   The new update seems to allow you to select My meeting or My screen and that is a mess.   It is just mirroring the PPT slide.   I want to see the Presenter View which is quite different---it has the current slide being shared, the next slide and a small window for notes.    This is something I've noticed on different versions of Zoom.    For the record---if engineering teams are not asking about the user experience these small tweaks in the platform can be a nightmare.    Please allow us to present the slides on one screen and ---give the user the option of what to see on the other screen.  The latest update is NOT working well. 


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AI Companion Side Panel: Helps you work smarter, not harder.

Ever feel like you're spending too much time switching between apps and searching for stuff? During a recent business review, one of my customers shared similar challenges. However, after enabling Zoom AI Companion's new side panel, they shared feedb... Show more

Ever feel like you're spending too much time switching between apps and searching for stuff? During a recent business review, one of my customers shared similar challenges. However, after enabling Zoom AI Companion's new side panel, they shared feedback that they have experienced an increase in efficiency and productivity. Our AI Companion proved to be the solution they needed, providing quick access to information, summarizing key discussions, and automating a range of tasks.

With the AI Companion side panel enabled, they had quick access to:

Meeting Cliff Notes: No more frantic note-taking or endless replays. AI Companion summarizes your meetings and chats, so you can quickly catch up on the important stuff. Think of it as "Cliff Notes" for your work life! 📖 

Content Creation Made Easy: Need to write an email, whip up a presentation, or just get those creative juices flowing? AI Companion can help you brainstorm, write, and create, all without leaving the Zoom App. Our AI Companion can help you get started, brainstorm ideas, and even draft the whole thing, so you can say goodbye to writer's block! ✍️

Find Anything, Instantly: Stop the endless scrolling and searching. AI Companion can find that file, email, or message you need in seconds, so you can stay focused on what matters. It's like having a super-powered search engine just for your work! 🔍

Your To-Do List, Sorted: Stay organized and on top of everything. AI Companion helps you track tasks, set reminders, and even automate those little things that take up your time. It's like having a personal organizer built into the Zoom App! 📅


If your Zoom admin has already enabled the AI Companion side panel, it's super easy to find. Just look for the little "sparkle icon" next to your profile picture in the Zoom App. Click it, and boom! The AI Companion side panel should pop right open, ready to help you out.

 

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Getting started is a breeze – this quick guide will walk you through it. Imagine having a super-helpful AI assistant right in your Zoom App, ready to make your workday smoother and more productive. Just turn it on, and get ready to see how much easier things can be. It's seriously a game-changer. Trust me, it's time to work smarter, not harder! 💪


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Resolved! Support Zoom administratios user whith subaddressing type firstname.lastname+subaddress@domain

Hi,
Can anyone tell us if the ZOOM administration supports e-mail addresses with sub-addresses?

Example

pepe.paco@mihouse.local

pepe.paco+001@mihouse.local

THX

 

 

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end-to-end encryption

In a highly distributed and security-conscious environment, what are the most advanced strategies and configurations for ensuring end-to-end encryption, access control, and data integrity within Zoom meetings and webinars, especially when dealing wit... Show more

In a highly distributed and security-conscious environment, what are the most advanced strategies and configurations for ensuring end-to-end encryption, access control, and data integrity within Zoom meetings and webinars, especially when dealing with diverse compliance requirements across regions and industries? How can organizations leverage Zoom's advanced security features to maintain confidentiality and compliance, and what are the best practices for seamless integration with existing IT infrastructure?


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Source tracking reporting in Zoom Events??

I know how to create source tracking codes for my Zoom events, but cannot get code usage to show up when I run reports. I have configured the reports to capture it (I think), but the Source of Registration column in the report only lists "N/A."Help??... Show more

I know how to create source tracking codes for my Zoom events, but cannot get code usage to show up when I run reports. I have configured the reports to capture it (I think), but the Source of Registration column in the report only lists "N/A."

Help??!!


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Wondering Whats New at Zoom?

Ever thinking about how to keep up with Zoom's innovation and learn about all the new amazing products and features being released across the Zoom platform? We've got you covered! Here are a couple amazing resources for you: Whats New Blog - get a qu... Show more

Ever thinking about how to keep up with Zoom's innovation and learn about all the new amazing products and features being released across the Zoom platform? We've got you covered! 

 

Here are a couple amazing resources for you:

 

Whats New Blog - get a quick write up of the latest innovations!

 

Zoom Customer Success Hub - get access to live and on demand webinars featuring, whats new, platform training, open office hours, and much more!

Comment below if you have any questions and we are here to help 🙂


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Elevate Your Zoom Experience: Introducing AI-Generated Virtual Backgrounds!

Hey Zoom Community! We're thrilled to introduce our latest update: AI-generated Virtual Backgrounds!  Now, creating the perfect backdrop for your Zoom calls has never been easier. Here's how it works: Within the virtual background selection window, ... Show more

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Hey Zoom Community!

We're thrilled to introduce our latest update: AI-generated Virtual Backgrounds! 🌟 Now, creating the perfect backdrop for your Zoom calls has never been easier.

Here's how it works: Within the virtual background selection window, eligible users can now access the generate custom background feature. Simply choose from preset options or describe the background you envision, and our AI model will work its magic to bring your vision to life! 🎨

Whether you're dreaming of a serene beach scene, a bustling cityscape, or something totally out-of-this-world, our AI-generated backgrounds have got you covered. Plus, with multiple images to choose from, you're sure to find the perfect fit for any occasion.

But that's not all! Admins can also manage this feature through account and group-level settings, ensuring seamless integration into your organization's Zoom experience. 💼

So, why wait? Try out our AI-generated Virtual Backgrounds today and elevate your Zoom calls to a whole new level of creativity and professionalism! 

Background & Effects> Virtual Backgrounds> Generate

 

Concerned about how Zoom AI Companion features handle your data?  Please refer to this comprehensive guide for more information.

 

 

 


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Signatures during zoom meeting

I'm in healthcare/behavioral health. We need our participants (clients) to sign off on a form acknowledging they presented for their service via telehealth. I looked at the integration of docusign but that just pulls us out to send a docusign through... Show more

I'm in healthcare/behavioral health.  We need our participants (clients) to sign off on a form acknowledging they presented for their service via telehealth.  I looked at the integration of docusign but that just pulls us out to send a docusign through a web-browse.  I don't know if there are any solutions that exist for this.  I would love to be able to get signatures in real time while in a session.


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Multiple People using the same account, can that cause problems? The specific situation is this:

I'm part of a nonprofit that allows various people enter the zoom account using the same password and user name. There is no specific administrator or different passwords for different people to enter. Recently someone entered the zoom account and st... Show more

I'm part of a nonprofit that allows various people enter the zoom account using the same password and user name. There is no specific administrator or different passwords for different people to enter.

 

Recently someone entered the zoom account and started a meeting. They were in the meeting but it was not acting like they were the host of the meeting. They could not see when new people were in the waiting room, waiting to join the meeting.

 

Is it possible that when I went into the account an hour before the meeting to create a different meeting on a different date, when I didn't sign out of the account after I was finished, could that have created a problem for the person starting the meeting?

 

I wasn't at the meeting with them so I am not certain what they experienced but they did say that they couldn't see all of the people in the waiting room, and so, could not let them in to start the meeting.

 


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New and Improved Survey and Polls

Productivity is a measure of efficiency and output in various aspects of life, surrounding work, personal tasks, and overall goal achievement. It involves managing time, resources, and energy effectively to maximize output. Adopting strategies such a... Show more

Productivity is a measure of efficiency and output in various aspects of life, surrounding work, personal tasks, and overall goal achievement. It involves managing time, resources, and energy effectively to maximize output. Adopting strategies such as goal setting, prioritization, time management, and continuous improvement can significantly enhance productivity.

While meetings usually serve as effective platforms for collaboration and aligning everyone, productivity can suffer if not well-executed. Have you ever experienced unproductive meetings, whether they involved planning additional meetings or reiterating known information, you understand the inefficiencies that can arise. However, this issue can be readily addressed by utilizing a survey tool, enabling you to gather information beforehand and establish a shared understanding prior to the actual meeting.

 

And speaking of enhancing productivity, let me introduce Zoom’s new Survey and Polls! This feature offers a seamless method for polling and surveying your target audience to collect valuable feedback and opinion. Prior to your meeting, initiate a swift survey among participants to gather insights in advance, pinpoint overarching themes, and identify the most crucial topics. By tailoring your meeting content based on these findings rather than assumptions, you can ensure that everyone departs well-informed.

We recognize the importance of surveys, but if the process of creating them, chasing down emails, or, worse yet, receiving insufficient engagement is time-consuming, an integrated survey tool can be the solution. Embedded in the Zoom platform, Zoom Surveys empowers you to obtain timely feedback and fosters an engaging and interactive experience for participants. Launch surveys whenever necessary to gather input from colleagues, propose areas for improvement, and gain deeper insights into your customers' preferences.

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Zoom Surveys is readily available and can be utilized independently or initiated directly within Zoom Meetings or Zoom Webinars. Additionally, in the near future, Zoom Surveys will extend its integration to encompass Zoom Team Chat, Zoom Phone, Zoom Events, and Zoom Scheduler. 

Have you tried equipping your Zoom Meetings or Zoom Webinars of a survey or a poll yet?


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