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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Best Practices for Using Breakout Rooms in Zoom Webinars

Hey, I’m Aisha and I work at R.H. Alloys. How can I effectively utilize breakout rooms during Zoom webinars for enhanced participant engagement? Are there any advanced features or best practices that can help optimize their use?

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Customer Success Story: Lake|Flato Architects

Lake|Flato Architects saves 100 hours a week by consolidating on Zoom Workplace! https://www.zoom.com/en/customer-stories/lake-flato/ When Lake|Flato Architects set out to build the modern, inclusive workspace for hybrid teams, they chose Zoom as the... Show more

Lake|Flato Architects saves 100 hours a week by consolidating on Zoom Workplace!

 

https://www.zoom.com/en/customer-stories/lake-flato/

 

When Lake|Flato Architects set out to build the modern, inclusive workspace for hybrid teams, they chose Zoom as their tech platform—putting in-office and remote workers on equal footing and equipping them with a robust set of productivity-boosting tools. Check out our latest case study to learn how they are...

 

Saving time and boosting productivity with Zoom AI Companion Meeting Summary and Whiteboard Content Generation

🏢 Putting everyone on equal footing with Zoom Rooms

📣 Leveraging Digital Signage as a new marketing channel

💡 Collaborating effortlessly with Zoom Whiteboard

☎️ Working more efficiently with Zoom Phone

 

LakeFlato_Zoom Whiteboard1.jpg

 


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Zoom Scheduler Success Stories Keep Coming!

Following @iambobsat's recent post highlighting the productivity boost Zoom Scheduler brings to busy teams, I wanted to share another customer story that showcases the platform's surprising versatility. During a recent meeting, I encountered a custom... Show more

Following @iambobsat's recent post highlighting the productivity boost Zoom Scheduler brings to busy teams, I wanted to share another customer story that showcases the platform's surprising versatility.

 

During a recent meeting, I encountered a customer who expressed high interest in Zoom Scheduler, but for another use case. Their need involved creating meeting schedules for someone else – think executive assistants scheduling meetings for their CEOs.

 

This scenario might not be the first that comes to mind when considering Zoom Scheduler, but the beauty lies in its adaptability. The solution? Team Schedules. This feature allows you to create a central hub for a group's meetings. This is perfect for assistants who manage the calendars of executives or other team members. They can easily schedule meetings directly on the team calendar, ensuring everyone's availability is accounted for.

 

But now, there is a new feature available for account and group admins that will empower them to not only create One to One schedules for themselves but also for other users within their account or group. This means assistants can leverage Zoom Scheduler's seamless integration to effortlessly manage their executives' calendars, eliminating the back-and-forth emails and ensuring a streamlined scheduling process.

 

Do you think this feature would benefit your team? If so, give it a go! Check out Getting Started with Zoom Scheduler for more information.

 

Screenshot 2024-06-19 at 3.38.57 AM.png


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NEW SPACE NOW LIVE - OnDemand Learning

I am very excited to announce the launch of a new space within the Zoom Community CS Forum, OnDemand Learning. Ever thought how convenient it would be to quickly access a recording anytime for a Zoom product training, what's new session, open office ... Show more

Screenshot 2024-06-14 at 15.46.22.png

 

I am very excited to announce the launch of a new space within the Zoom Community CS Forum, OnDemand Learning.

 

Ever thought how convenient it would be to quickly access a recording anytime for a Zoom product training, what's new session, open office hour, customer discussion, or much more? Now you can!

 

New content will added and updated on a continual basis.

 

Head over to our new page today to check it out here!!

 

 

 


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U.S. Blackboard course scheduled meeting + can it be hosted from Greece

I currently teach a U.S. Blackboard course and have scheduled Zoom Live Lecture meetings.

 

Will I be able to host one of these Zoom Live Lecture meetings from Greece to the U.S. students?

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Photo rotate

Hello,

 

Iam using my kindle and when taking a photo within the zoom app , the image is taken upright but once it loads onto zoom it roates 180 degree. I have checked all the settings and nothing seems to work

 

Anyone else having this issue?

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Automatically Enrolled in Zoom Healthcare?

I have a BAA from Zoom in order to be HIPAA compliant. Are we automatically enrolled in the Healthcare plan when we receive a BAA? Or is a Zoom Healthcare account really necessary? Under my "current plans", I show both Zoom One Pro and Healthcare (se... Show more

I have a BAA from Zoom in order to be HIPAA compliant. Are we automatically enrolled in the Healthcare plan when we receive a BAA? Or is a Zoom Healthcare account really necessary? Under my "current plans", I show both Zoom One Pro and Healthcare (see attached screenshot). I just want to make sure that I don't need to do anything else in order to be HIPAA compliant. Thank you!


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Boosting Team Vibes with Zoom Chat!

I recently had a customer who was struggling with effective communication among its remote and geographically diverse workforce. The team was bogged down by using multiple apps for chatting, emailing, and video calling, which led to lost messages and... Show more

I recently had a customer who was struggling with effective communication among its remote and geographically diverse workforce. The team was bogged down by using multiple apps for chatting, emailing, and video calling, which led to lost messages and confusion. Coordinating projects across different time zones added to their woes, causing frequent delays and missed deadlines. Moreover, finding important documents and conversations scattered across various platforms was a daily hassle.

 

Adopting Zoom Team Chat was a game-changer! By consolidating all communication tools into one platform, it simplified interactions and made project management a breeze. Dedicated project channels kept discussions focused and relevant, while real-time messaging and instant video calls enabled quick decision-making. Sharing and storing documents within Zoom Team Chat ensured that everyone had access to the latest versions, eliminating the need to sift through old emails for attachments.

 

The impact was immediate and profound. Communication became clear and efficient, boosting team productivity as they no longer had to juggle multiple apps. Projects were completed faster and more efficiently, thanks to streamlined processes and real-time collaboration. Centralized information access reduced stress and saved valuable time. 

 

Ready to transform the way your team communicates and collaborates? Try Zoom Team Chat today and experience seamless, efficient, and fun teamwork like never before! Visit Zoom Team Chat to get started.


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Cloud recording quit too soon

I was recording my class session to the cloud and after class I got distracted and shut down the computer. The recording is not in my cloud list of recordings. Does the computer need to stay on until the recording finishes like when I save to my comp... Show more

I was recording my class session to the cloud and after class I got distracted and shut down the computer.  The recording is not in my cloud list of recordings.  Does the computer need to stay on until the recording finishes like when I save to my computer?  Is it floating around there somewhere?  If I go back to that particular classroom computer will it magically finish its upload?


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📢 Join Our Zoom Phone User Trainings!☎️

Hey Zoom Community! Our team is offering Zoom Phone User Trainings every Thursday, designed to have both admins and users learn the ins and outs of Zoom Phone functionalities. Who is this for: New Zoom Phone Users seeking to explore user-level settin... Show more

Hey Zoom Community!

 

Our team is offering Zoom Phone User Trainings every Thursday, designed to have both admins and users learn the ins and outs of Zoom Phone functionalities.

 

Who is this for:

  • New Zoom Phone Users seeking to explore user-level settings and learn how to utilize Zoom Phone through the Zoom desktop and mobile app.
  • Existing Zoom Phone Users in need of a refresher training to enhance their proficiency.

Training Schedule:

How to Register:

Simply select the session/s that suit your schedule and register using the provided links. After registration, you'll receive a confirmation email with the webinar link.

 

Feel free to distribute the webinar join link to your team members via calendar invites or email, ensuring everyone gets the chance to benefit from these trainings.

 

What to Expect:

During the session, you'll learn about:

-Setting Up Zoom Phone

-Navigating Phone in the Zoom Desktop Client

-Placing and Handling Zoom Phone Calls

-Using the Zoom Mobile App

-Helpful Resources

 

Plus, you'll receive the recording link and presentation deck within 24 hours after the training for future reference.

 

Have Questions?

If you have any queries or need further assistance, drop them in the comments below. We're here to help!

 

Looking forward to seeing you there!

 

 

Best regards,

Customer Success Advisor Team


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