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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

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Year in review: What our 2023 Bug Bounty program means for Zoom security

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights. Security is a constant focus at Zoom and an ongoing investment we remain committed to through a ... Show more

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights.

 

 

Security is a constant focus at Zoom and an ongoing investment we remain committed to through a variety of programs and initiatives. The Zoom Bug Bounty Program is one such initiative aimed at enhancing online security and a shining example of the collaboration, innovation, and continuous improvement that encompasses the entire Zoom community. Since 2019, we’ve been actively working with the researcher community, and now, we are thrilled to announce we have awarded more than $10 million in bug bounty payments to help fortify Zoom's defenses and protect the privacy and security of our users. 

 

Zoom’s Bug Bounty Program is designed to incentivize the discovery and responsible disclosure of security vulnerabilities. In the past two years, we have implemented a streamlined process to ensure prompt reactions and responses to all security reports. Once a bug has been detected and submitted by one of our 800+ researchers, our security team will have the report analyzed, reproduced, and submitted to the correct internal development team for remediation, on average, within just a few hours. 

 

Over the past 3+ years, Zoom has been driving down the cost per report of program operation, while at the same time increasing the identification of vulnerabilities, which have a tangible impact on our platform. In just three years, we’ve decreased the cost per a valid report by 40% and observed more than double the reported submissions.

 

Looking back at our 2023 accomplishments

 

VISS

 

In January 2023, the Bug Bounty team committed to building, refining, and releasing an innovative new mechanism to measure the real-world impact the exploitation of a vulnerability has on a system. The March implementation of the Vulnerability Impact Scoring System, or VISS, was the result of this collaborative effort that we open-sourced on Github. 

 

Zoom has been utilizing VISS for more than a year and has seen growing interest from other bug bounty teams looking for a more objective measure of vulnerability impact. To date, the collaboration and feedback about VISS has been positive. Security researchers are contributing feedback as well, which increases the collaboration and focus of VISS, and Zooms’ transparent approach to bug bounty management.

 

“VISS allows us to tailor the security researchers’ work so that we’re focused on the things that are most important, that have the highest level of impact, and then our payouts are oriented accordingly,” explains Michael Adams, Zoom CISO. “Not only do I want to pay accordingly, but I want to incentivize accordingly, and if I can’t provide clarity within my scoring system, it’s hard for them to understand. We’re now able to provide a certain degree of clarity,” says Adams.

 

To delve into the specifics – and to try out Zoom’s implementation of the VISS calculator – check out the complete VISS specification.

 

HackerOne

 

We were also thrilled to be a sponsor of this year’s HackerOne H1-4420 event, which took place on June 22, 2023, at CodeNode in London. This event provided us with an invaluable opportunity to collaborate with over 90 of the most talented ethical hackers from 41 countries, all working together to help enhance the security of the Zoom platform. By actively engaging with this community, we can not only mitigate risks but also foster innovation and continuously improve our services. Here’s a recap of the event.

 

Bug bounty awards

 

2023 was a big year for us as we made bug bounty award payments of more than $2.4 million for 1,000+ separate valid reports submitted by more than 200 different security researchers. This brought the cumulative total bug bounty awards to more than $10 million.

 

Security remains a top focus for the road ahead

 

As artificial intelligence and machine learning are more tightly integrated into Zoom products, the Zoom Bug Bounty team has been busy working with many of our top researchers to identify vulnerabilities. The rise of generative AI introduces new security and privacy risks including misinformation, data poisoning, and data exfiltration. By using the Campaigns functionality within our VIP programs, the HackerOne platform provides all the backend processing power Zoom needs to have meaningful, bi-directional collaborations with researchers. 

 

In addition to our focus on AI, we have a robust set of features slated for release this year as part of our 2024 roadmap. With this in mind, we look forward to a wave of new report submissions from our “Spring BREAKAGE” promotion, which began April 1, 2024, and runs throughout April. Several new features have been added to the testing scope, and bounties have been increased for this promotion.

 

If you’re interested in helping to make Zoom more secure, email your HackerOne profile name to *********** or visit the Zoom careers page to review the open positions within the Trust and Security teams. Happy hacking!

To learn more about Zoom privacy and security, visit our Trust Center. Found a bug? Submit a vulnerability issue here. 


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Make a statement in your Zoom meetings with a memorable virtual nametag

Branding in virtual meetings is pretty crucial as it is like your online first impression. Having a cool, consistent brand vibe makes you look professional and trustworthy. It helps people remember you in the sea of virtual interactions. Think of it ... Show more

Branding in virtual meetings is pretty crucial as it is like your online first impression. Having a cool, consistent brand vibe makes you look professional and trustworthy. It helps people remember you in the sea of virtual interactions. Think of it as your unique style that sets you apart. When your brand elements are consistent, people can relate to you emotionally, making your brand more likable. It’s about looking good, but more importantly, branding helps people recall you easily in the future. 

 

During my Zoom meetings, I have seen some customers add their branding via their profile photos, display names, and virtual backgrounds. While these are great options, there is so much more that you can do to personalize your branding in a Zoom meeting with the help of Warmly. This app allows you to cultivate an engaging experience to build better rapport with your clients and prospects. Customize your virtual business card by highlighting your credentials, adding personal branding, personalizing your meeting, and adding a branded background. 

 

Warmly provides Zoom Meeting users with enhanced meeting experiences. You can enjoy personalized Virtual Business Cards that serve as instant conversation starters, eliminating the need for formal introductions. Your customized background signature reveals your personality, and with a single click, you can impress your prospects and customers by displaying their company logo above your shoulder. Additionally, Warmly offers a professional "virtual uniform" for your team, including matching backgrounds, logos, and more. This ensures that your team not only coordinates but also stands out, emphasizing the importance of team unity in virtual interactions.

 

In a nutshell, strong branding in virtual meetings is like your secret sauce for making a great and memorable online presence. Check out AI Nametags by Warmly today and see how this app can help elevate your presentation. 

 

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Visit the App Marketplace to view all apps that can be integrated with Zoom.


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Nametags AI lets me start the conversation with my clients

As a professional constantly on the move, my work takes me to various client locations. Traveling is a significant part of my job, which keeps things exciting! Despite being frequently on the road, I often rely on Zoom Meetings to connect with global... Show more

As a professional constantly on the move, my work takes me to various client locations. Traveling is a significant part of my job, which keeps things exciting!

 

Despite being frequently on the road, I often rely on Zoom Meetings to connect with global teams. For instance, I might visit a client's headquarters in person, but the rest of the team would join us digitally from different corners of the world. This is where Nametags AI, developed by Warmly, becomes indispensable. It displays participants' names and details during our virtual meetings, which helps me engage more personally with each team member without having to awkwardly ask for names repeatedly or pretend to remember them.


Does anyone else have a favorite app that helps truly connect? 

Here is a link - it's on the app store. https://marketplace.zoom.us/apps/vkBX54brQ0-iiSGtEx33vg


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Resolved! Engage your audience with an easy to use PitchHub Teleprompter with Zoom Meetings!

As the Co-Founder and creator of PitchHub's Teleprompter, I'm excited to share with you a conversation with Zoom's very own Patrick Kelley (Tattooed Nerd), the guru of all podcasts, on the benefits of having a script in front of you to engage your au... Show more

As the Co-Founder and creator of PitchHub's Teleprompter, I'm excited to share with you a conversation with Zoom's very own Patrick Kelley (Tattooed Nerd), the guru of all podcasts, on the benefits of having a script in front of you to engage your audience when you are in a Zoom Meeting.

Learn more with this video
https://www.youtube.com/watch?v=ECIL9qJLuGU

 

Our App on the Marketplace: 👇

https://marketplace.zoom.us/apps/-hDURuZfQ-WrvGWzwWmTgQ


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vincular una persona a mi cuenta de zoom personal premiun

Hola quiero y necesito vincular a una persona a mi cuenta Zoom de pago.  

A veces necesito que otra persona inicie la reunion.

Recording - Zoom Team Chat Webinar

Click the link here to watch the recording! Today we hosted a very exciting webinar all about Zoom Team. We covered things like: What is Zoom team chat What features does it have What benefits those features have to you How AI plays a huge part withi... Show more

Click the link here to watch the recording!

 

Team-Chat-lead.png

 

Today we hosted a very exciting webinar all about Zoom Team. We covered things like:

 

  • What is Zoom team chat
  • What features does it have
  • What benefits those features have to you
  • How AI plays a huge part within team chat
  • Customer stories
  • How to migrate from Slack and other chat platforms
  • Plus more..

Click the link here to watch the recording!

Keep the conversation going, please comment below with your Zoom Team Chat experiences, and let us know if you have any questions, we are here to help!


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Ready to revolutionize the way you collaborate? Join us for an exclusive webinar on Zoom Team Chat

At Zoom, we're dedicated to providing you with the tools you need to connect, collaborate, and succeed. In this customer webinar, our Zoom Team Chat product experts will guide you through practical insights on how to seamlessly integrate Team Chat in... Show more

At Zoom, we're dedicated to providing you with the tools you need to connect, collaborate, and succeed. In this customer webinar, our Zoom Team Chat product experts will guide you through practical insights on how to seamlessly integrate Team Chat into your ecosystem, discover how to enhance your meetings experience and unlock the full potential of powerful AI features that are designed to streamline your workflow.

 

Here's what's in store for you:

  • What is Zoom Team Chat
  • How Zoom Team Chat Can Help You
  • Get Started Today
  • How To Easily Migrate to Zoom Team Chat

     

    In addition, Zoom Team Chat is available in all Zoom licenses, so whether you're new to Zoom or a seasoned user, this webinar is for you! Learn how to maximize your collaboration experience and save time with Zoom Team Chat.

     

    Register now to secure your spot! 


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Planning an Important Meeting or Webinar? Don't forget to do this.

Hey there! Just wanted to share this must do that most of our customers overlook when they host their meetings or webinars.  Assign an Alternative Host An Alternative Host can start and end meetings without the meeting host being present. If an alte... Show more

Hey there!

 

Just wanted to share this must do that most of our customers overlook when they host their meetings or webinars.

 

💡 Assign an Alternative Host 

An Alternative Host can start and end meetings without the meeting host being present. If an alternative host starts the meeting, they will become the host and have full host privileges.

 

How to assign an Alternative Host:

  1. When scheduling a meeting or a webinar, scroll down to Options and click Show to view additional meeting options.
  2. In the Alternative Hosts field, enter the email address of the person you want to assign as an alternative host. You can add multiple email addresses separated by commas. (Note: Only licensed Zoom users can be alternative hosts.)

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Having an Alternative Host means:

  • Meeting Starts on Time: If the person who scheduled the meeting (the host) is running late or unable to attend, the alternative host can start the meeting on time and ensure everything runs smoothly. This is especially helpful for important meetings or those with a set agenda.

  • Backup in Case of Host Issues: Technical difficulties happen. If the main host loses internet connection or encounters some other problem during the meeting, the alternative host can take over seamlessly and maintain control of the meeting.

  • Shared Administrative Duties: Even if the primary host is present, an alternative host can share some of the administrative burden of managing the meeting. This can include things like muting/unmuting participants, managing the chat, or controlling screen sharing. This can be especially helpful in large meetings.

  • Increased Flexibility: Assigning an alternative host allows you to schedule meetings even if you're unsure of your own availability at the specific time. This provides more flexibility in scheduling and participation.

  • Improved Delegation: Especially for complex meetings with presentations or specific workflows, an alternative host can be someone familiar with the content or process. This allows them to manage technical aspects or assist with presentations, freeing up the main host to focus on the core content or discussion.

  • Enhanced Security: In meetings where security is a concern, having a designated alternative host allows them to manage participant admittance and screen sharing permissions. This can be helpful for presentations with confidential information or meetings with restricted access.

  • Streamlined Breakouts: If you plan on utilizing breakout rooms for smaller group discussions, an alternative host can manage the room creation, participant assignment, and even move between breakout rooms to address any issues.

  • Peace of Mind: Knowing there's a backup plan in place can provide peace of mind for both the host and attendees. This can lead to a more relaxed and productive meeting environment.

Also, it's Drake approved.

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An economist’s take on the power of predictive AI, and how it’ll transform entire industries

Our lives are all about making decisions. Will you take an umbrella on your walk or not? How about if there’s a 25% chance of rain? How about if you’re wearing something you really don’t want to get wet? According to Ajay Agrawal, economist, professo... Show more

Our lives are all about making decisions. Will you take an umbrella on your walk or not? How about if there’s a 25% chance of rain? How about if you’re wearing something you really don’t want to get wet? 

 

 

According to Ajay Agrawal, economist, professor, and co-author of Prediction Machines: The Simple Economics of Artificial Intelligence, we use a combination of prediction and judgment to make every decision, big or small. The power of AI comes from its ability to take care of the prediction part of that equation — to tell you the chance of rain. Ultimately, you’ll use human judgment to decide whether you should bring an umbrella based on how much you dislike getting wet versus how much you dislike carrying an umbrella when it doesn’t rain.

 

 

Artificial intelligence models can process massive amounts of data to identify patterns and generate accurate predictions. There’s no doubt AI is enhancing how individuals work, helping them be more productive, improving how they collaborate, and upleveling their skills. And when companies use AI for predictive analytics, it can transform how leaders make decisions, helping them better serve customers, allocate resources, and create new and improved processes.

 

 

Ajay recently joined our Work Evolved webinar series to talk about the power of AI and predictive analytics. We sat down with Ajay to continue the conversation on predictive AI — here’s what he had to say about its potential for changing entire industries and which employees have the most to gain from using predictive AI tools. 

 

Some people view AI as smart machines, robots capable of talking or thinking like humans. As an economist, how do you think about AI?

 

Artificial intelligence helps us with prediction. Prediction is using information you do have to generate information you don’t have. 

 

 

That’s what generative AI models like ChatGPT are doing — using prediction to generate human-sounding language. Generative AI models predict the next token, or word, in a sequence to create a human-sounding message. Another example would be a bank using AI for fraud detection, processing data from past transactions and user habits to accurately predict whether a purchase is fraudulent.

 

 

A basic principle of economics is that when something becomes cheaper, we use more of that thing. The rise of AI represents a drop in the cost of prediction. And as prediction gets cheaper, we’ll use more of it. 

 

Let’s talk more about prediction. What is predictive AI and what are some real-world examples?

 

Predictive AI uses input data to generate output. As a traditional example, we can use 20 years of historical sales data to predict third-quarter sales for next year. The historical data is the input, and the sales prediction is the output. 

 

 

Less traditionally, we can use the pixels in a medical image to predict the label on a tumor as malignant or benign. The pixel data is the input, and the label on the tumor is the output. That’s also a prediction. 

 

One interesting feature of AI is that, unlike prior statistical techniques, it can utilize multimodal data (e.g., pictures, video, language), not just numbers, as input data, and it can produce predictions in the form of pictures, video, and language. 

 

 

When we convert problems into predictions, that’s how we unlock the potential for AI.

Ajay Agrawal

 

Predictive analytics is core to many types of innovation. We can see the real-world applications of using AI for prediction in things like driving, translation, fraud detection, particle size distribution, email replies, and inspection.

 

In industries where predictive AI is becoming a dominant force, what effect will AI have on jobs? People are worried that this AI revolution could eliminate their positions. Is that a valid fear?

 

Before we had washing machines, it took two people all day to do the laundry. Now, one person can spend a fraction of their day washing clothes. But nobody’s complaining that those machines took their jobs. 

 

Similarly, we’ll be able to offload some aspects of our work to machines. When we think about our jobs, a lot of it is based on making decisions. And every decision has two elements: prediction and judgment. If we can offload predictive analytics to the machines, we’re left with human judgment, and that skill is what people need to focus on growing. 

 

 

AI can use prediction to draft an email or map a route from point A to point B — but it takes a human to decide whether that email message achieves the goal, or whether the route makes sense to take. AI is the copilot, the assistant, but it can’t make the decision.

 

What effect does AI have on employees’ productivity and the workforce in general? 

 

When computers were introduced, it made highly skilled people disproportionately more productive, and that led to a lot of income inequality. AI seems to be having the opposite effect. Lower-skilled workers have the most to gain from using AI assistants or copilots.

 

 

Take, for example, call centers. They began introducing AI tools that would give employees recommendations to help the customers they were speaking with. Researchers at MIT and Stanford discovered that AI had a limited impact on the high performers because they already knew what to say. But employees who previously hadn’t performed as well were now brought up almost to the level of highly skilled workers with the help of AI tools. 

Another example we’re all familiar with is how navigational AI has made it so that anyone can drive in any city as well as a pro. That enabled innovative companies like Uber. Before Uber, there were 200,000 people who were professional drivers. Now, there are 3-4 million people who drive for Uber. We’re sitting at the precipice of a moment in history where this sort of system-level shift is starting to happen across different industries. 

 

What advancements are you most excited about with AI? If you could take out your crystal ball, what do you see being the next big innovation and how will it affect our world?

 

I predict that in two to three years, we’ll see AI coming off the screen and into the physical world. Right now, we have models to predict a series of words on a screen, and the next stage is to have robots predict a series of actions to accomplish a task like making a coffee or parking your car.

 

 

But the real profound shift will be in terms of scientific discovery. We’ll have AI models that can generate a hypothesis and test it, trigger robots to run the experiment and feed the results of that experiment back to the AI, which updates the hypothesis and runs another experiment. We’re already seeing labs doing a version of this.

Using AI as a tool for invention will lead to a cascade of new innovations, many of which will propel civilization forward. 

Ajay Agrawal

Continue the conversation on predictive AI

 

For even more of Ajay’s insights into where the next wave of AI innovation will take us, check out his on-demand Work Evolved webinar. You’ll get a deep dive into predictive AI and how it’s helping companies save time and create new and more effective ways of working.

 

 

Want to know how Zoom is innovating with AI? Discover how Zoom AI Companion, our AI assistant, can improve how you work.

 

 
Written By: Lauren Reed, Content Strategist

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Can't access clips -- it says I'm not logged in, but I am

Also, there's no discussion board for Clips. 

 

Can anyone help with my log in issue? Again, I'm logged in -- and I've logged in and out several times. 

 

 

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