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Recent Activity

Resolved! Modifying default invitation text

When I upgraded to Workplace Pro last September, I was able to modify the default invitation text. Now, I can't seem to find where to do that. Has this option been taken away? 

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Resolved! Unlinking Zoom Account from Google Calendar

I recently purchased a Zoom account and just discovered I have not yet been using this account because my Google Calendar is still linked to my bosses Zoom account despite having being removed from it. Any meetings I have been creating are still thro... Show more

I recently purchased a Zoom account and just discovered I have not yet been using this account because my Google Calendar is still linked to my bosses Zoom account despite having being removed from it. Any meetings I have been creating are still through their account which means I am paying for nothing because I am not able to unlink my bosses zoom account from my Google Calendar. 
I get as far as Zoom in Google Workspace and then there is NO option to "uninstall" Zoom as it is greyed out and unable to be clicked. I have searched many places for answers and have no solutions. This appears to be a serious issue. 


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Webinar Payment Options

Hi all,

 

When did Zoom disable the ability to pay for webinars with credit/debit cards?  Now, the only payment method available for webinars is via PayPal which was not the case when we purchased this feature a year ago.  

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Zoom phone for both my business and personal numbers

I have a zoom account with both Zoom Workspace and Zoom phone. I use the phone for my business. I want to port my xfinity personal phone number (a landline !) to Zoom. It looks like I don't need another Phone License to do this, but I can just add an... Show more

I have a zoom account with both Zoom Workspace and Zoom phone.  I use the phone for my business.  I want to port my xfinity personal phone number (a landline !) to Zoom.    It looks like I don't need another Phone License to do this, but I can just add another number to the existing phone license I have.  Is that right?  If I have unlimited US/CA on the business phone, and I just add another number to that license (by home number), does the home number inherit the unlimited US/CA as well?  Lastly, if I just add a number to the existing license, can I route business calls to my zoom app on my cell phone, route personal calls to both my cell and my wife's cell as well as a sip phone?   Or do do this, i need another phone license.  Thanks for the help.  Couldn't reach zoom support or sales to get this answer.


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Video Preview Disabled for Calendar Link BUT Enabled for Manual Join

EDIT: This is for Zoom Workplace Version: 6.3.10 (49367) - Apologies if this is in the wrong subject I'm having a problem with a MacBook Pro running Monterey OS (12.5). When I join a meeting via the Calendar link, it opens the link in Safari and the ... Show more

EDIT: This is for Zoom Workplace Version: 6.3.10 (49367) - Apologies if this is in the wrong subject

 

I'm having a problem with a MacBook Pro running Monterey OS (12.5).  When I join a meeting via the Calendar link, it opens the link in Safari and the video preview is disabled with the message when hovering mouse on video icon "Host requires participants to join with video turned off."  However, when I join the SAME meeting using the "Join a Meeting" on the Zoom App by entering the Meeting ID and Meeting Passcode, the video preview works!  The host says that she has the video option for both host and participants set to "ON".

 

Here's another interesting thing: I thought maybe it was Safari.  I found that there was an update and applied the update, restarted the MacBook Pro and tried the Calendar link.  Preview worked!  But when I tried it the second time, it stopped working and only displays the disabled video icon with the message from above.  I tried clicking on the same Calendar link using an iMac and I have NO problems seeing the preview video for the same exact meeting and Calendar link.  What is going on???


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Window's task bar won't pop up when Zoom in full screen

With the new update, when I have my Zoom meeting in full screen mode, my Window's task bar won't appear when I move the curser to the very bottom of the screen. It was never a problem before. I have not changed my task bar settings. It's currently at... Show more

With the new update, when I have my Zoom meeting in full screen mode, my Window's task bar won't appear when I move the curser to the very bottom of the screen.  It was never a problem before.  I have not changed my task bar settings.  It's currently at "Automatically hide the taskbar when in desktop mode."  I'd like to keep that setting so when I screen share, the task bar isn't in frame.

 

Anyone know if there is a setting in Zoom somewhere that would allow for the Window's task bar to pop up when needed instead of having to keep it open?


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Volume drops suddenly

In two recent meetings, one I hosted, the other I did not, part way through, the volume suddenly dropped and I could barely hear the other participants. This has never happened before. The volume started fine in both. On both, I was on my iPhone as u... Show more

In two recent meetings, one I hosted, the other I did not, part way through, the volume suddenly dropped and I could barely hear the other participants. This has never happened before. The volume started fine in both. On both, I was on my iPhone as usual. 


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Poly Rove b2 Basestation - Can't access web gui after provisioning

Hi, I am currently setting up a set of Poly Rove 40 handsets connected to a Rove b2 basestation. I can access the b2 basestation's web guide to make changes prior to provisioning the station with Zoom, however, as soon as I provision the basestation ... Show more

Hi,

 

I am currently setting up a set of Poly Rove 40 handsets connected to a Rove b2 basestation. I can access the b2 basestation's web guide to make changes prior to provisioning the station with Zoom, however, as soon as I provision the basestation to Zoom, I can no longer access the basestation's web gui. I just get a "Connection Refused" error when trying to navigate to the basestation's IP address. I need to be able to access the web gui so I can add repeaters to the system. I've tried everything I've found related to fixing a connection refused error with no luck. What am I doing wrong to not be able to access the base station after provisioning?


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Add Google calendar item when creating a Zoom meeting

Hi I want to add a google calendar invitation automatically when I create a zoom meeting. Currently, my account creates an Outlook and Yahoo invitation that users can choose from. I need to add Google too (see attached image).I did find the link for ... Show more

Hi 

I want to add a google calendar invitation automatically when I create a zoom meeting. Currently, my account creates an Outlook and Yahoo invitation that users can choose from. I need to add Google too (see attached image).

I did find the link for how to create a Zoom meeting within google but that is not what I am seeking.

Appreciate any help on this.


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Folders in Chat for contacts not showing up on mobile device

In v5.10.0 of Zoom, a feature was added "Folders for grouping chats and channels". This is a great feature and I took to it right away organizing people into folders. However, if you do this, and then try to access those contacts on your mobile devic... Show more

In v5.10.0 of Zoom, a feature was added "Folders for grouping chats and channels".  This is a great feature and I took to it right away organizing people into folders.  However, if you do this, and then try to access those contacts on your mobile device, the folders and the contacts do not show up.  The only way to get someone to show up on the mobile device is to "star" them.  Is there a plan to update the mobile app to include these folders?  


If I star someone on the mobile app that is already in a folder on the desktop, they stay in the folder on the desktop and there is a choice to "unstar" them.  This is not a good alternative. 


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