Hi all, I am working through the features of Call-Back in the Menu-based Interrupt. I am wondering how does it integrate with the agents in a queue? What come first? Does Call back place an agent in the queue in a reserved state while it calls back a client? When the client presses one to accept the call back, do they can transferred to the reserved agent? If the client doesn't press one, does the agent get reset back to the ready state for normal calls? What actually happens?

I have created an OAuth Provider and Named Credentials in salesforce, I am able to get voice call data from zoom contact center using Access Token, but my AccessToken gets expired after a one hour.

Error : -  {"code":124,"message":"Access token is expired."}

Request: -  System.HttpRequest[Endpoint=callout:Zoom_Credential/contact_center/voice_calls?from=2025-01-06T13%3A00%3A07Z&to=2025-01-07T13%3A00%3A07Z&page_size=100, Method=GET] 

Thanks

Hello Zoom Community,

I'm experiencing two challenges with Zoom Docs that I hope someone can help with:

1. Tagging External Collaborators: I've invited someone outside my organization to collaborate on a document, but I'm unable to tag them in comments. The tagging feature works perfectly with my internal team members, but not with this external collaborator. Is there a specific setting I need to adjust to enable tagging external users?
2. Nested Folders Structure: I'm wondering if there's a way to create a hierarchical folder structure in Zoom Docs. Specifically, can I create subfolders within existing folders (second-level folders)? If this feature exists, could someone explain how to set it up?
   
   
   

Hello,

I start meetings from within whiteboards, which is a great zoom feature.

Immediately after the meeting starts, a red color message shows up at the top-middle of the window, telling me how many people are following me, for example:

   16 people are following you [stop] 

This seems the only dialog in Zoom that has a [stop] button, and I'm worried what happens when I click it. What does stop? Will it stop these people from following me? Or will the people be disconnected from my whiteboard? Or does it simply make the message go away?

I tried to search for help with the keywords "people are following you", but did not get any useful results.

I'm looking forward to an explanation from this forum.

Thank you.

-R.L.

For Zoom Phone system, how do you turn off the call queue automatically when the user is out of office?

Let's say we are using a call queue Monday - FRI with 9AM ~ 5PM. 

If a user is taking a day off on Friday, I see that we can set or automatically set "Out of Office" status in the Zoom Workplace app. But this does not stop them from receiving the call queue. 

According to this documentation here, it looks like we can turn on "Allow queue members to set their Business Hours," which will "allow" a member who is off on Friday to be not be in the queue. 

This is not the case. After testing, even with "Allow queue members..." enabled, it still behaves the same way despite having "Out of office" status automatically set by Google Calendar. 

Is the expectation that users need to manually turn off the call queue? 

Problem:

We utilize a Zoom Phone call queue for our team, with availability set from Monday to Friday, 9 AM to 5 PM. We've encountered an issue where users remain in the call queue rotation even when they are marked as "Out of Office" (OOO) or on Paid Time Off (PTO).

Specifically:

• Users set OOO or PTO in Google Calendar, which syncs with Zoom, correctly updating their Zoom status.
• However, these users continue to receive call queue calls.
• The Zoom documentation states that enabling "Allow queue members to set their own Business Hours" should prevent calls from routing to members outside their business hours.
• This feature is not functioning as described. Despite enabling it, users still receive calls while on OOO/PTO.
• Currently, the only solution is for users to manually remove themselves from the call queue.

Question:

Has anyone experienced this issue with Zoom Phone call queues? Is there a reliable method to automatically remove users from the call queue rotation when they are marked as OOO or on PTO, as the documentation suggests?

I am a freelance travel writer, US based but taking multiple trips yearly to the Caribbean where I do much of my work. I use a Skype number for many calls back to the US and Canada but M/soft is dumping Skype in May. I do not regard M/soft as a company to trust with "Teams" which strikes me as far too complicated as a Skype replacement. I understand I can port (move) my Skype number so it is used in Zoom Phone. I want to be able to make and receive VOIP calls from a Zoom Phone app on my laptop which also runs on my cell phone. I do not often make calls using this number to anywhere other than the USA and Canada. Whatsapp is not practical for this use since so many people I call in the US don't have it. WHAT DO READERS HERE THINK OF USING ZOOM AS A SKYPE REPLACEMENT? This is for me only, I'm on the phone a lot every day.  IS IT A SIMPLE, SEAMLESS TRANSITION? Which Zoom Phone level would be best? THANK YOU FOR ANSWERING!