Hello,

We have a call center with federal requirements to provide anonymous support for our hotline callers.  Is there a way to remove the caller ID or prevent it from showing when it goes to a call queue or attendant?  Our hotline counselors and volunteers should not be able to see the caller ID from the original caller.

Any ideas on how this could work? In our previous system we forwarded the call to another number that redirected to our call queue.  However with Zoom, we are still seeing the original caller's Caller ID.

Is there any way to make a custom call route that may help us do this?

Thank you!

I would like to manage the apps created in my account and I'm able to see the details in the dashboard https://marketplace.zoom.us/user/apps-dashboard?tab=1
I'm interested in some of the information I get here like app owners, activity logs and API call logs.
Is there a way to get some of these info through API? I tried https://developers.zoom.us/docs/api/marketplace/#tag/app but it doesn't provide the info 

Hello,

I have a zoom phone number and I am hiring an admin in South Africa.  I am based in the U.S.  I want the admin to be able to make calls from South Africa but to numbers in the U.S.  Is this possible?  I would ideally like her to log in and use my current zoom number.

Thanks.

I am trying to give a host key that was given to someone as a basic user.  I am trying to set it up so that one of my members can get into the zoom room with a host key so I do not have to be the only one to start it.  Room is open all the time.  meetings are at certain times but not scheduled in the zoom account.   i open the room so they can host a meeting.  The reason for this is because we do not have to have a different ID number for each meeting scheduled.  

Question: 

1. Can another member get into the licensed account as a basic user using the host key with out a scheduled meeting?

2.  If I have to schedule a meeting for another basic member to use a host key, is there a way to change the ID to the licensed ID# so we all use the same ID#?

When I am texting an individual number, I can add as a contact and their name is displayed. However, when I start a group text message, it won't let me rename the chat, like "Joe Smith's Family." Is there a way to rename it without having to add every single person as a contact?

Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s something for everyone. 

Here's what's in store:
 

📅 April 2: Zoom Workplace Open Office

Do you want to elevate your Zoom Meetings and maximize the value of Zoom’s comprehensive workplace solutions? Join us and get pro tips and maximize your investment!

📅 April 3: What’s New at Zoom?

Stay in the know with our monthly update! We’ll unveil the newest features, tools, and enhancements, plus introduce our new Head of Global Customer Success.

📅 April 9: Zoom Phone Open Office 

Optimize your call management, refine your setup, and gain actionable insights to enhance your workflow. Join this open forum to ask questions, explore best practices, and take your expertise to the next level!

📅 April 10: Deep Dive into New Feature Releases for Zoom Contact Center

Discover the latest Zoom Contact Center features designed to streamline processes and enhance customer interactions. Join us for a live demo, expert insights, and a Q&A session to help you optimize your setup and elevate your customer experience!

📅 April 16: Zoom AI Companion Open Office

Explore how Zoom AI can supercharge your productivity and streamline communication. Join us and get all your AI questions answered!

📅 April 23: Zoom Contact Center Companion Open Office

 

Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s something for everyone. 

Here's what's in store:
 

📅 April 2: Zoom Workplace Open Office

Do you want to elevate your Zoom Meetings and maximize the value of Zoom’s comprehensive workplace solutions? Join us and get pro tips and maximize your investment!

📅 April 3: What’s New at Zoom?

Stay in the know with our monthly update! We’ll unveil the newest features, tools, and enhancements, plus introduce our new Head of Global Customer Success.

📅 April 9: Zoom Phone Open Office 

Optimize your call management, refine your setup, and gain actionable insights to enhance your workflow. Join this open forum to ask questions, explore best practices, and take your expertise to the next level!

📅 April 10: Deep Dive into New Feature Releases for Zoom Contact Center

Discover the latest Zoom Contact Center features designed to streamline processes and enhance customer interactions. Join us for a live demo, expert insights, and a Q&A session to help you optimize your setup and elevate your customer experience!

📅 April 16: Zoom AI Companion Open Office

Explore how Zoom AI can supercharge your productivity and streamline communication. Join us and get all your AI questions answered!

📅 April 23: Zoom Contact Center Companion Open Office

Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s something for everyone. 

Here's what's in store:
 

📅 April 2: Zoom Workplace Open Office

Do you want to elevate your Zoom Meetings and maximize the value of Zoom’s comprehensive workplace solutions? Join us and get pro tips and maximize your investment!

📅 April 3: What’s New at Zoom?

Stay in the know with our monthly update! We’ll unveil the newest features, tools, and enhancements, plus introduce our new Head of Global Customer Success.

📅 April 9: Zoom Phone Open Office 

Optimize your call management, refine your setup, and gain actionable insights to enhance your workflow. Join this open forum to ask questions, explore best practices, and take your expertise to the next level!

📅 April 10: Deep Dive into New Feature Releases for Zoom Contact Center

Discover the latest Zoom Contact Center features designed to streamline processes and enhance customer interactions. Join us for a live demo, expert insights, and a Q&A session to help you optimize your setup and elevate your customer experience!

📅 April 16: Zoom AI Companion Open Office

Explore how Zoom AI can supercharge your productivity and streamline communication. Join us and get all your AI questions answered!

📅 April 23: Zoom Contact Center Companion Open Office

 

Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s something for everyone. 

Here's what's in store:
 

📅 April 2: Zoom Workplace Open Office

Do you want to elevate your Zoom Meetings and maximize the value of Zoom’s comprehensive workplace solutions? Join us and get pro tips and maximize your investment!

📅 April 3: What’s New at Zoom?

Stay in the know with our monthly update! We’ll unveil the newest features, tools, and enhancements, plus introduce our new Head of Global Customer Success.

📅 April 9: Zoom Phone Open Office 

Optimize your call management, refine your setup, and gain actionable insights to enhance your workflow. Join this open forum to ask questions, explore best practices, and take your expertise to the next level!

📅 April 10: Deep Dive into New Feature Releases for Zoom Contact Center

Discover the latest Zoom Contact Center features designed to streamline processes and enhance customer interactions. Join us for a live demo, expert insights, and a Q&A session to help you optimize your setup and elevate your customer experience!

📅 April 16: Zoom AI Companion Open Office

Explore how Zoom AI can supercharge your productivity and streamline communication. Join us and get all your AI questions answered!

📅 April 23: Zoom Contact Center Companion Open Office