We have a ticket submitted for this and I'm wondering if anyone else experienced this as new Zoom phone users.

One staff member can send and receive sms via Zoom, but most can only send SMS texts outbound.

If you had this problem and had it resolved, please share how and how long it took to resolve.

Thanks!

I uploaded a background image for my Zoom Desktop app. Ever since then, I am unable to remove it. The background I uploaded replaces the "None" (no virtual background option). Other virtual backgrounds including "Blur" work. Even with the "Blur" option, it blurs my uploaded image background, but not the real time background. I tried uninstalling Zoom but the problem persisted. Problem does not persist with Webapp. I am using Macbook Air, 2020. Chip Apple M1, MacOS Sequoia 15.3.1.

Thanks in advance for your help.

Hello Zoom team, I recently purchased my first Zoom Phone license and set it as the main company number. After that, I bought two additional licenses. Although I received a confirmation email stating that my order was processed and that I could get started with my new numbers, I am unable to see the numbers in my account.

Additionally, I have not been charged for these two numbers, despite seeing the invoice on the Zoom website. However, I have not received the corresponding invoice via email.

Could you please assist me in resolving this issue? I appreciate your prompt support.

One of the departments that I support is moving off of the zoom phone system to the one that I administer for our company. Is there a way for me to forward the 4 the auto receptionist to an external DID?

I need to do this prior to porting the number out so they have no interruption.

Thank you.

Hello - I purchased a Zoom phone to make calls, and send SMS when coaching with clients. Not exactly a "campaign" one can say. My two questions please -

1. My "brand" is approved and active. Do I still need to submit a 10DLC campaign just to send messages?

2. I previously submitted a campaign which got rejected for the following reason. The abbreviations make it difficult to understand what is being said. Can you please explain what they are trying to say. Thank you!

"Upstream CNP declined sharing request for campaign CPBEAES. Explanation: Webform requires TN; update CTA/missing disclaimer. Please include Message Frequency, Data Rates, Help, and Stop disclaimer with the webform."

Hello, now that Skype Credit is being retired I urgently need a solution with similar capabilities. I need to be able to show my caller ID when I am ringing through as my Australian SIM card number, or at least another Australian number. I am already overseas so I cannot receive a test call without paying for roaming on my phone so I want to be sure before I purchase Zoom Phone that this is how it will show up. Can anyone answer this?

For a new user, it is difficult for me to find an intuitive way to configure our only phone number. When a help document says go to Settings, I can't figure out how to get to a screen for phone settings.
We are a small nonprofit with a single phone number where our callers will be prompted to leave a message that we hope will be transcribed and sent to a designated email address. So here is what I am looking for:

1- An easy way to get to phone management interface as this is the primary Zoom service we will start out with.

2- Upload a greeting recording audio file,

3- Configure incoming voice messages to be transcribed automatically

4- Enter an email address where the transcriptions are emailed by default.

Once the above is done, I need to find out a way to give our receptionist access to the phone interface so they can login and make & receive phone calls.

Please guide me like you would guide a 5th grader to documentation where I can learn to do all of the above.

Thank you.

Hi,

I have an auto-receptionist that routes calls to a call queue with five agents. I also have a toll-free number. I would like customers to be able to text the toll-free number, which would follow the auto-receptionist path, allowing the agents in the call queue to receive and reply to customer SMS messages.

However, I receive a message stating that my users need a Zoom Power Pack. I do not want them to have admin access—I only want them to be able to reply to SMS messages. We are a canadian non-profit organization, and I cannot afford to purchase five Zoom Power Packs for my agents.

Is there a way to enable this functionality without requiring each agent to have a Power Pack?

Thank you!