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How do I pull a report of calls with notes?

Hello Everyone, 
Has anyone found a way to pull a report of calls, inbound or outbound with the notes? I would like to pull a report of todays calls from a queue and review the notes left in wrap up. 

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How to remove checks in invite options of OUTCALL

Hello, How can I remove checks from check boxes in the invite options of outcall?? My customers are not good at English and they can not press 1 to join into the meetings. It's desirable that they can just pick up my call and get into the meetings di... Show more

Hello, How can I remove checks from check boxes in the invite options of outcall??

 

My customers are not good at English and they can not press 1 to join into the meetings. It's desirable that they can just pick up my call and get into the meetings directly.


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SMS Campaign Complete and Active. Most staff can't receive an external SMS text, but can send them

We have a ticket submitted for this and I'm wondering if anyone else experienced this as new Zoom phone users.One staff member can send and receive sms via Zoom, but most can only send SMS texts outbound.If you had this problem and had it resolved, p... Show more

We have a ticket submitted for this and I'm wondering if anyone else experienced this as new Zoom phone users.

One staff member can send and receive sms via Zoom, but most can only send SMS texts outbound.

If you had this problem and had it resolved, please share how and how long it took to resolve.

 

Thanks!


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Resolved! Updating time range

It says only meetings in the selected time range will appear. You can see more meetings by updating the time range.I can find absolutely no way of updating this. And I can see no tuition on how to do it.Can somebody tell me how to do this?I found it ... Show more

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It says only meetings in the selected time range will appear. You can see more meetings by updating the time range.
I can find absolutely no way of updating this. And I can see no tuition on how to do it.
Can somebody tell me how to do this?
I found it much easier when we could just see all of our booked-in meetings.
I don't know why this has changed.
If you can help me that would be great and many thanks.


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Can't turn off virtual background in Zoom Desktop App

I uploaded a background image for my Zoom Desktop app. Ever since then, I am unable to remove it. The background I uploaded replaces the "None" (no virtual background option). Other virtual backgrounds including "Blur" work. Even with the "Blur" opti... Show more

I uploaded a background image for my Zoom Desktop app. Ever since then, I am unable to remove it. The background I uploaded replaces the "None" (no virtual background option). Other virtual backgrounds including "Blur" work. Even with the "Blur" option, it blurs my uploaded image background, but not the real time background. I tried uninstalling Zoom but the problem persisted. Problem does not persist with Webapp. I am using Macbook Air, 2020. Chip Apple M1, MacOS Sequoia 15.3.1.

 

Thanks in advance for your help.


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Missing numbers

Hello Zoom team, I recently purchased my first Zoom Phone license and set it as the main company number. After that, I bought two additional licenses. Although I received a confirmation email stating that my order was processed and that I could get s... Show more

Hello Zoom team, I recently purchased my first Zoom Phone license and set it as the main company number. After that, I bought two additional licenses. Although I received a confirmation email stating that my order was processed and that I could get started with my new numbers, I am unable to see the numbers in my account.

Additionally, I have not been charged for these two numbers, despite seeing the invoice on the Zoom website. However, I have not received the corresponding invoice via email.

Could you please assist me in resolving this issue? I appreciate your prompt support.


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Forward Auto receptionist assigned number to an external number

One of the departments that I support is moving off of the zoom phone system to the one that I administer for our company. Is there a way for me to forward the 4 the auto receptionist to an external DID? I need to do this prior to porting the number ... Show more

One of the departments that I support is moving off of the zoom phone system to the one that I administer for our company. Is there a way for me to forward the 4 the auto receptionist to an external DID?

 

I need to do this prior to porting the number out so they have no interruption.

 

Thank you.


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Campaign Rejection

Hello - I purchased a Zoom phone to make calls, and send SMS when coaching with clients. Not exactly a "campaign" one can say. My two questions please - 1. My "brand" is approved and active. Do I still need to submit a 10DLC campaign just to send mes... Show more

Hello - I purchased a Zoom phone to make calls, and send SMS when coaching with clients. Not exactly a "campaign" one can say. My two questions please -

 

1. My "brand" is approved and active. Do I still need to submit a 10DLC campaign just to send messages?

 

2. I previously submitted a campaign which got rejected for the following reason. The abbreviations make it difficult to understand what is being said. Can you please explain what they are trying to say. Thank you!

 

"Upstream CNP declined sharing request for campaign CPBEAES. Explanation: Webform requires TN; update CTA/missing disclaimer. Please include Message Frequency, Data Rates, Help, and Stop disclaimer with the webform."


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Choosing caller ID

Hello, now that Skype Credit is being retired I urgently need a solution with similar capabilities. I need to be able to show my caller ID when I am ringing through as my Australian SIM card number, or at least another Australian number. I am already... Show more

Hello, now that Skype Credit is being retired I urgently need a solution with similar capabilities. I need to be able to show my caller ID when I am ringing through as my Australian SIM card number, or at least another Australian number. I am already overseas so I cannot receive a test call without paying for roaming on my phone so I want to be sure before I purchase Zoom Phone that this is how it will show up. Can anyone answer this?


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I need to remove virtual background from zoom meeting I tried from more and choose none but its not

I try to remove virtual background from zoom meeting.  From more and choose none but its not working 

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