SMS Campaign Complete and Active. Most staff can't receive an external SMS text, but can send them

[Dwiz]

We have a ticket submitted for this and I'm wondering if anyone else experienced this as new Zoom phone users.

One staff member can send and receive sms via Zoom, but most can only send SMS texts outbound.

If you had this problem and had it resolved, please share how and how long it took to resolve.

Thanks!

[Vinnie]

How the configuration looks like? Each person has its own number and can't receive? or is a single/shared number in a Call queue? 

For Call Queues, the Power Pack license is needed for the ZCQ members.