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Gallery View Switches to Speaker View After Screenshare

ON IPAD: Up until this week, June 16, 2024, if someone shared their screen during a meeting, it would go back to gallery view, which is the correct view/setting.Now when a participant ends a screen-share session, it goes automatically into speaker vi... Show more

ON IPAD:  Up until this week, June 16, 2024, if someone shared their screen during a meeting, it would go back to gallery view, which is the correct view/setting.

Now when a participant ends a screen-share session, it goes automatically into speaker view. I have to manually find a moment to switch it back. I am a court reporter, and I have very little time to take my hands off my writer to do that.

What is going on? I'm not the only one who is having this issue. Three people I know already told me they are having it too. I just hope there is a fix.

Thanks!


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Agent missing/declining calls with Auto Answer on?

We have our agents on auto answer but noticed calls getting to the overflow queue earlier than our time settings. When we looked into the call, the event details seem to indicate the agent 'Hung Up'' but it still moved to overflow? Wouldnt the call e... Show more

We have our agents on auto answer but noticed calls getting to the overflow queue earlier than our time settings.

 

When we looked into the call, the event details seem to indicate the agent 'Hung Up'' but it still moved to overflow?   Wouldnt the call end if our agent hangs up? Could someone help explain this behavior so we can coach to prevent it from happening in the future?

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See Personal Telephone Contact Numbers in the Zoom Desktop App

I keep asking the chatbot how to see all my personal telephone numbers in the dial pad screen of Zoom Desktop app. But it keeps telling me to log into my online Zoom account to see these numbers and edit/add them. You can't see your telephone contact... Show more

I keep asking the chatbot how to see all my personal telephone numbers in the dial pad screen of Zoom Desktop app. But it keeps telling me to log into my online Zoom account to see these numbers and edit/add them. You can't see your telephone contacts without logging into online Zoom? I wan to see them in the Desktop app without opening a browser and logging into Zoom. Is this possible? As it is I have to start typing in a name in the dial pad screen and it pops up sugestions. No way to see the entire list?


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Transcripts of Phone Calls

We use the transcripts of our phone conversations, by pasting them into ChatGPT and creating custom responses for our cases. We need the transcripts in order to have GPT create these responses. I didn't see ZOOM being able to provide these transcript... Show more

We use the transcripts of our phone conversations, by pasting them into ChatGPT and creating custom responses for our cases. We need the transcripts in order to have GPT create these responses. I didn't see ZOOM being able to provide these transcripts.


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How to set Zoom to 44.1 kHz on macOS Sequoia?

Please refer to the attached Audio MIDI Setup utility screenshots, showing that Zoom I/O cannot be reconfigured from its default 48kHz. The reason for my wanting it at 44.1 kHz frequency is to prevent incompatibility with DAW settings for clients req... Show more

Please refer to the attached Audio MIDI Setup utility screenshots, showing that Zoom I/O cannot be reconfigured from its default 48kHz.

 

The reason for my wanting it at 44.1 kHz frequency is to prevent incompatibility with DAW settings for clients requiring their projects to run at 44.1 kHz, e.g. I cannot screenshare / audioshare Sibelius scorewriter and Cubase DAW at the same time as Zoom without compatibility flagging. Changing the frequency to 48 kHz makes the audio samples play back at a higher pitch, and can also result in a recalculation of root samples.


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Participant video not full size

I recently upgraded my laptop and Zoom (V 6.3.11). I use zoom for 1 on 1 meetings. On my old laptop, the participant video would fill the entire contents of the window. My video is filling it up fine, but the participant window is not. I tried full s... Show more

I recently upgraded my laptop and Zoom (V 6.3.11).  I use zoom for 1 on 1 meetings.  On my old laptop, the participant video would fill the entire contents of the window.  My video is filling it up fine, but the participant window is not.  I tried full screen, and all the video settings i could but nothing is working.  The participant never had to set anything before.  If anyone knows how to get past this, it would be greatly appreciated.


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Zoom Error Message "Cannot Control Mic With AirPods Pro"

About a week ago I can no longer Mute/UnMute with the button on my AirPods Pro.It has been working perfectly in the past. Now I get a Zoom error message "Cannot control mic with AirPods pro" See picture.This is a new error It used to work up until ab... Show more

About a week ago I can no longer Mute/UnMute with the button on my AirPods Pro.

It has been working perfectly in the past. Now I get a Zoom error message "Cannot control mic with AirPods pro" See picture.

This is a new error It used to work up until about a week ago.

I tried reinstalling Zoom. I tried unpinning and reaping my Bluetooth headset.


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Zoom's Productivity Tools: Enhancing Collaboration in the Digital Workspace

Hi Everyone, This is Girwar, your CSM and trusted advisor. Thank you so much for joining India User group. Let’s start our discussion with Zoom’s productivity tools. Zoom's productivity tools are designed to streamline workflows and enhance collabora... Show more

Hi Everyone,

This is Girwar, your CSM and trusted advisor. 

 

Thank you so much for joining India User group.

Let’s start our discussion with Zoom’s productivity tools.

 

Zoom's productivity tools are designed to streamline workflows and enhance collaboration, ultimately boosting productivity. Here's how they can help:

 

  1. Zoom AI Companion (AIC):
          AI-powered assistant for meeting summaries and real-time translations
          Enhances productivity by automating routine tasks

 

 

  2. Team Chat:
           Instant messaging platform for quick team communication
           Supports channels, direct messages, and file sharing

 

   3. Whiteboard:
           Digital canvas for visual collaboration and brainstorming
           Real-time editing and sharing capabilities

 

   4. Clips:
         Create and share short video messages
         Ideal for asynchronous updates and quick explanations.

 

   5. Docs:
       Collaborative document creation and editing
       Seamlessly integrates with Zoom meetings and chats.

 

6. Zoom Survey:

      Gather feedback with end-of-meeting and post-engagement surveys

 

This is the overview of the tools and we will go through these one by one via separate post, so stay tuned and please feel free to raise your queries here.
 
Thank you and best regards.


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How do I stop meetings from ending if I leave as the host

I am the host of a meeting, if I leave the meeting the meeting ends. I know I can move the host to someone else, but is there a setting which allows me to stop this from happening so if a host leaves on any meeting it doesn't end? I don't want to hav... Show more

I am the host of a meeting, if I leave the meeting the meeting ends.  I know I can move the host to someone else, but is there a setting which allows me to stop this from happening so if a host leaves on any meeting it doesn't end?  I don't want to have to change host averytime?


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Resolved! AirPods Won't Work In ZOOM

I have tried all ZOOM troubleshooting and I have called Apple, however, my AirPods won't connect to ZOOM meetings. They connect on EVERYTHING else on my MAC and work great, but I need them in use for my ZOOM meetings and they WILL NOT CONNECT even th... Show more

I have tried all ZOOM troubleshooting and I have called Apple, however, my AirPods won't connect to ZOOM meetings.  They connect on EVERYTHING else on my MAC and work great, but I need them in use for my ZOOM meetings and they WILL NOT CONNECT even though it shows chosen microphone AirPods, etc.  Any ideas?


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