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I am trying to find the so called Contact Center Management , can someone please tell me where it is?
Thank you!
I have done everything according to the videos trying to remove the virtual background. I've gone to settings, in meeting advance, virtual backgrounds, and turned it off. I've even reset it. That is supposed to remove the uploaded picture from the system altogether....and it's still on there. The videos are old that they sent me in the chat. It says there is a button to choose "none." On mine it is a button - turn virtual backgrounds on or off. I've logged out and then back in again....it's still on. Every option in the chat doesn't pertain - any thoughts?
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There's a button when you log in that says "keep me logged in" that seemingly is only for aesthetic purposes. I am logged out after every meeting, rendering the button useless. I've seen that because I have a free account I can't host for longer than 40 minutes, and lucky for me, I'm not hosting! I've searched the forum and seen this question being asked but not answered several times. I've seen random (sorta scetchy) tricks in order to stay signed in but... the button that says "stay signed in" should do that.
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Our company uses Zoom to provide one-on-one tutoring to students. We create the zoom account and when a verification code is required, it comes to our central email address. Normally we see requests if a student is at a different location or using a different device to log on with, but for the past week, we have seen an influx of verification code requests with no change in location or device. Has there been a change within Zoom that is requiring a new code for each log in on certain devices? Thank you
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I cannot connect to Zoom on my iPad Air Gen 5. When I start the app does not show the normal start up screen with New Meeting, Join, Schedule and Share Screen. When I try to sign in I recite every the message “Cannot sign in, please check your network connection.” I have reset my iPad and uninstalled/reinstalled the Zoom Client app with no success. I noticed the Zoom app is not listed under iOS settings under Privacy Microphone or Camera so I cannot give access to them for Zoom. Zoom works fine on my iPhone 13 Max Pro and Zoom shows under its Settings for Microphone and Camera. Is Zoom not installing properly?
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Could you add a chapter function next to the record button during live recording during a zoom meeting please ?
That could be interesting during a Zoom meeting to mark and split key moments.
Hi there, Since linking my Gmail and Google Calendar with Zoom desktop app, I continuously get distracting pop-up notifications on my desktop - how do I turn these off? For any employees at Zoom that may be seeing this: This is such an incredibly simple request, and it's kind of shocking it isn't obvious how to turn these off after a good search through in the settings. Also, it is also ridiculous that this is the only support that is offered for a paying customer of Zoom - why not simply a LiveChat? Very ridiculous, and very frustrated. Thanks to anyone who can help solve this simplest of requests.
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Lately it has happened a few times that while being in a meeting, the app had an error and crashed, the issue being afterwards it was impossible to start a meeting again. I tried to solve it by updating the app, restarting my computer, de-installing the app and installing it again, of which the latter worked so far. Many thanks!
But this morning it didn't work, and I suspect the problem is that after crashing the app still thinks to be in a meeting, which seems to make it impossible to start a meeting again. I also tried stopping the meetings from my 'task manager', but that also didn't work today.
Does anyone have ideas on what might cause this problem and more importantly, what I can do to solve it?
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Artificial intelligence has entered the mainstream and helped us achieve new heights in efficiency through technology. This makes the advantages of AI seem practically limitless, giving our imaginations plenty of runway to reimagine what’s possible. AI can serve many different purposes, and generative AI gives you tools to generate new content including images, words, sounds, videos, and data through multiple inputs and outputs to AI models. Sometimes referred to as GenAI, generative AI goes beyond what’s humanly possible and uses various AI and machine learning algorithms to deliver instant results when prompted. In return, people can accelerate their work and save valuable time with generative AI tools for tasks such as drafting meeting summaries, sourcing images, or overcoming writer’s block with copywriting assistance. Generative AI solutions can be invaluable to the end user, freeing up time to focus on more meaningful work. But before you choose which AI tools to implement in your workflows, it’s important to consider a few things. In addition to these questions, it’s important to research how a vendor handles AI safety and security, and their privacy measures for implementing and using generative AI. We also recommend organizations and their end-users explore how data is collected and used to power the AI tools they want to implement. To begin with, it’s important to know how AI safety compares to AI security. AI safety and security are fundamental yet distinct aspects of the deployment and protection of AI systems, but specifically: Our commitment to AI security is also integrated throughout the entire Zoom Secure Development Lifecycle (ZSDLC), encompassing secure supply chain management, model training, secure design, secure development, secure operation, and employee training. We’re incorporating AI considerations into our GRC (Governance, Risk, and Compliance) policies and risk framework, and also including security testing and research conducted by our Security Assurance team. Our approach to AI safety starts with the models and data we use to build our services. For Zoom-hosted models, we validate and manage our training data, and when selecting third-party vendors, we evaluate their safety procedures to ensure they align with our mission. Our evaluations include testing the models against standard safety metrics to validate common issues that can occur through model training. Account owners and admins have controls to manage the availability of AI features for their accounts, including user and group level controls that provide options for deployment. These options include, when appropriate, allowing for human review of outputs before being shared more broadly. Additionally, when using in-meeting features within Zoom Workplace (our open collaboration platform with AI Companion), the sparkle icon notifies you that AI is enabled and in use to help provide transparency for customers and participants. Here are three different ways we approach AI security and safety at Zoom: At Zoom, we take a federated approach to AI, which means we apply the best large-language models for a specific task, including third-party AI models that customers are already familiar with. Customers can choose which features they use and whether they want to use Zoom-hosted models only, which is available for select features. This gives administrators more control over what’s available within their organization. In line with our commitment to responsible AI, Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications like customer content (such as poll results, whiteboard, and reactions) to train Zoom’s or third-party artificial intelligence models. For more information about how Zoom AI Companion handles customer data, visit our support page. While this initial discussion of AI safety and security just begins to scratch the surface, in the coming months, we’ll share more details about how we’re maximizing our efforts during the global shift to AI. We believe that AI is an incredible way to improve the way we work and that this is just the beginning. As we continue to release new features for AI Companion and Zoom Workplace, rest assured, AI safety and security are at the forefront of our development process. If you want to learn more about Zoom’s approach to privacy and security, join us for our upcoming webinar, titled Zoom’s Approach to AI Privacy and Security, on September 26, 2024.
While it’s fun to dream up the next great idea, implementing a new AI solution requires a strong commitment to safety and securing the data that drives it. We’re kicking off a new series on the Zoom blog, where we’ll discuss how and why you should implement generative AI safely and what Zoom is doing to create a safe and secure AI environment for our customers.What is generative AI and how does it work?
What is AI safety versus AI security?
AI security at Zoom
To overcome some of the security challenges that surface with AI integrations (namely the need to safeguard AI models, datasets, and training environments), there are a number of emerging guidelines, standards, and frameworks from respected institutions such as the National Institute of Standards and Technology (NIST), the National Cyber Security Centre (NCSC), and jointly: the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). Our approach to AI security aligns with these industry standards and leading practices and is designed to preserve the trust and confidence of our users by focusing on mitigating emerging threats.
How Zoom approaches AI safety
Managing safety and security alongside a federated AI approach
AI Companion, safety, security, and the future
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i keep getting webinar registration emails that i never opted in for. How do you stop people from registering you for webinars you didn't sign up for?