ALLGood
Explorer
Explorer
since ‎2024-10-01
‎2025-12-29

User Statistics

  • 4 Posts
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The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

User Activity

Coaching customer queries in Intent Management

2025-12-19 04:16 PM
I would like to be able to filter matched queries that I have already coached and trained. I would expect coached queries to drop from the list of matched queries or there should be a filter to hide "coached queries". Do they never disappear? If not,...

ZVA with Salesforce Enhanced Messaging (Feb 2026)

2025-10-22 03:27 PM
We are preparing for the transition to Salesforce Enhanced Messaging from Live Chat. As a company with support agents around the clock and around the world, we rely heavily on a script to check agent availability in Live Chat. As Salesforce will not ...

Delete campaign locations

2025-03-11 12:18 AM
During our initial Zoom onboarding, we had set up multiple bots, with multiple campaigns, and multiple campaign locations. After operating with ZVA for 6 months, we've decided to streamline and consolidate product bots and campaigns. We have been abl...