My company have enabled "Advanced Chat Encryption" for our Zoom messages. This adds a little 'lock' symbol above the message field that says:

"Chat content is Advanced Chat Encrypted. However, this chat's metadata (such as the chat's name and chat members' names) will still be viewable or editable by account owner, account admins, and others designated by the account owner."

This pop-up comes up every single time your mouse cursor passes the icon. This is extremely frustrating as I have multiple monitors set up, with Zoom on my right-most monitor, and my cursor very frequently passes this icon. 

Every time I go to write a message, or move my cursor away from that location, the pop-up message appears. The issue is that it does not dissapear unless you click elsewhere in the Zoom window. 

As per the image attached, you can see that the pop-up covers a large portion of the text in the chat window, which means that if I move my cursor away from Zoom and pass the icon without realising, I have to click back into the window to make it dissapear. 

The pop-up should dissapear when you are no longer hovering, require a click to see it in the first place, or the icon should be moved to a different location such as under the "More Info" button at the top right of the chat window.

Hi, 

While in a zoom meeting on my macbook, when i try to mute/unmute myself using airpods call control (press once by default) it doesn't work and give me a message "Can't control mic with Airpod Pro" . Why is that? Is it a bug? 

The same functionality works when i join zoom from iPhone or iPad, so how we can make it work on macs also?

Please help this is really very useful for productivity when zoom window is buried somewhere (it could be in different desktop or under so many windows) and i need to unmute quickly 

Thanks

Aiman 

Artificial intelligence has entered the mainstream and helped us achieve new heights in efficiency through technology. This makes the advantages of AI seem practically limitless, giving our imaginations plenty of runway to reimagine what’s possible. 

While it’s fun to dream up the next great idea, implementing a new AI solution requires a strong commitment to safety and securing the data that drives it. We’re kicking off a new series on the Zoom blog, where we’ll discuss how and why you should implement generative AI safely and what Zoom is doing to create a safe and secure AI environment for our customers.

What is generative AI and how does it work?

 

AI can serve many different purposes, and generative AI gives you tools to generate new content including images, words, sounds, videos, and data through multiple inputs and outputs to AI models. Sometimes referred to as GenAI, generative AI goes beyond what’s humanly possible and uses various AI and machine learning algorithms to deliver instant results when prompted. In return, people can accelerate their work and save valuable time with generative AI tools for tasks such as drafting meeting summaries, sourcing images, or overcoming writer’s block with copywriting assistance. 

 

Generative AI solutions can be invaluable to the end user, freeing up time to focus on more meaningful work. But before you choose which AI tools to implement in your workflows, it’s important to consider a few things.

 

1. Determine and outline the problems you want to solve. Are you trying to improve customer service? Simplify repetitive tasks? Assess new trends? Translate and localize content quickly?
2. Develop a timeline. How quickly are you able to explore, evaluate, and implement your AI options? What teams in your organizations need to sign off? What’s the cost of moving too slowly?
3. Decide what matters to you. Different AI tools come with different benefits, drawbacks, and questions to ask the vendors you’re evaluating. What features are included in their services and how do they align with your goals?

In addition to these questions, it’s important to research how a vendor handles AI safety and security, and their privacy measures for implementing and using generative AI. We also recommend organizations and their end-users explore how data is collected and used to power the AI tools they want to implement.

 

 

What is AI safety versus AI security?

 

To begin with, it’s important to know how AI safety compares to AI security. AI safety and security are fundamental yet distinct aspects of the deployment and protection of AI systems, but specifically:

 

• AI security is focused on safeguarding the confidentiality, integrity, and availability of data used in AI models and systems.
• AI safety involves broader considerations related to robustness and reliability, ethical implications, long-term societal, economic, and environmental impacts, and impacts on human rights and values.

 

 

AI security at Zoom

  

To overcome some of the security challenges that surface with AI integrations (namely the need to safeguard AI models, datasets, and training environments), there are a number of emerging guidelines, standards, and frameworks from respected institutions such as the National Institute of Standards and Technology (NIST), the National Cyber Security Centre (NCSC), and jointly: the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). Our approach to AI security aligns with these industry standards and leading practices and is designed to preserve the trust and confidence of our users by focusing on mitigating emerging threats. 

 

Our commitment to AI security is also integrated throughout the entire Zoom Secure Development Lifecycle (ZSDLC), encompassing secure supply chain management, model training, secure design, secure development, secure operation, and employee training. We’re incorporating AI considerations into our GRC (Governance, Risk, and Compliance) policies and risk framework, and also including security testing and research conducted by our Security Assurance team.

 

 

How Zoom approaches AI safety

 

Our approach to AI safety starts with the models and data we use to build our services. For Zoom-hosted models, we validate and manage our training data, and when selecting third-party vendors, we evaluate their safety procedures to ensure they align with our mission. Our evaluations include testing the models against standard safety metrics to validate common issues that can occur through model training. 

 

Account owners and admins have controls to manage the availability of AI features for their accounts, including user and group level controls that provide options for deployment. These options include, when appropriate, allowing for human review of outputs before being shared more broadly. Additionally, when using in-meeting features within Zoom Workplace (our open collaboration platform with AI Companion), the sparkle icon notifies you that AI is enabled and in use to help provide transparency for customers and participants. 

 

Here are three different ways we approach AI security and safety at Zoom:

 

1. Protection of Zoom's AI products and services that utilize generative AI – such as Zoom AI Companion and Zoom Contact Center Expert Assist – and the underlying models that support them.
2. Leveraging AI throughout our security program and practices to stay ahead of evolving threats.
3. Securing Zoom's internal use of AI.

 

Managing safety and security alongside a federated AI approach

 

 

 At Zoom, we take a federated approach to AI, which means we apply the best large-language models for a specific task, including third-party AI models that customers are already familiar with. Customers can choose which features they use and whether they want to use Zoom-hosted models only, which is available for select features. This gives administrators more control over what’s available within their organization. 

 

In line with our commitment to responsible AI, Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications like customer content (such as poll results, whiteboard, and reactions) to train Zoom’s or third-party artificial intelligence models. For more information about how Zoom AI Companion handles customer data,  visit our support page.

 

 

AI Companion, safety, security, and the future

 

While this initial discussion of AI safety and security just begins to scratch the surface, in the coming months, we’ll share more details about how we’re maximizing our efforts during the global shift to AI. We believe that AI is an incredible way to improve the way we work and that this is just the beginning. As we continue to release new features for AI Companion and Zoom Workplace, rest assured, AI safety and security are at the forefront of our development process.  

 

If you want to learn more about Zoom’s approach to privacy and security, join us for our upcoming webinar, titled Zoom’s Approach to AI Privacy and Security, on September 26, 2024.  

Hello Members,

I bought the zoom package 4 day back for calling plan,everthing was working fine i was able to receive and make calls on my zoom phone app but from today in my phone app it says "Your acount is inactive,please contact admin (code: 1301403).i have done everything talk to a customer care but nothing worked.Please if anyone knows how to eradicate this problem please help.I am not able to receive or make calls.

I typically use my personal meeting room, at least three times a day with different individuals. The AI companion always calls the meeting's MG's Personal meeting room, when I check the doc summaries/AI summaries later.  

Is there a way, to change the meeting room name so that it is saved by default? Typically all the meeting summaries will be emailed to me by AI companion and saved in Zoom docs as MG's Personal Meeting Room. Is there a way that i can change it each time to the person I am meeting eg. MG and Alice catch up. 

Otherwise, when I go to docs, in Zoom Workplace, I will see three AI summary documents with the title MG's personal Meeting Room. Reviewing documents later and searching can then be a bit cumbersome. It is manageable, but just thought I would check. Thank you.

Hope my question makes sense. 

"I’m setting up a hybrid class where one group of students will be in-person with me, and another group will be in a separate classroom. The second classroom tends to have a lot of background noise, and when students speak, they are hard to hear. What are the best practices for setting up clear communication between both groups? Would it be better for each student to log into Zoom individually, or should I set up a large TV with a microphone and camera? How do I reduce echo and background noise while ensuring everyone can be heard clearly?"