Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionUser groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
My company have enabled "Advanced Chat Encryption" for our Zoom messages. This adds a little 'lock' symbol above the message field that says: "Chat content is Advanced Chat Encrypted. However, this chat's metadata (such as the chat's name and chat members' names) will still be viewable or editable by account owner, account admins, and others designated by the account owner." This pop-up comes up every single time your mouse cursor passes the icon. This is extremely frustrating as I have multiple monitors set up, with Zoom on my right-most monitor, and my cursor very frequently passes this icon. Every time I go to write a message, or move my cursor away from that location, the pop-up message appears. The issue is that it does not dissapear unless you click elsewhere in the Zoom window. As per the image attached, you can see that the pop-up covers a large portion of the text in the chat window, which means that if I move my cursor away from Zoom and pass the icon without realising, I have to click back into the window to make it dissapear. The pop-up should dissapear when you are no longer hovering, require a click to see it in the first place, or the icon should be moved to a different location such as under the "More Info" button at the top right of the chat window.
Show less
Hello,
I don't see "Record" button during phone call. Could you please help me to enable it?
Hi, While in a zoom meeting on my macbook, when i try to mute/unmute myself using airpods call control (press once by default) it doesn't work and give me a message "Can't control mic with Airpod Pro" . Why is that? Is it a bug? The same functionality works when i join zoom from iPhone or iPad, so how we can make it work on macs also? Please help this is really very useful for productivity when zoom window is buried somewhere (it could be in different desktop or under so many windows) and i need to unmute quickly Thanks Aiman
Show less
I have a problem that's impossible to resolve through Zoom's ridiculously complicated "self-help" site. I need to close an old account that I continue to get billed for.
Has anyone had success getting through to Zoom?
Artificial intelligence has entered the mainstream and helped us achieve new heights in efficiency through technology. This makes the advantages of AI seem practically limitless, giving our imaginations plenty of runway to reimagine what’s possible. AI can serve many different purposes, and generative AI gives you tools to generate new content including images, words, sounds, videos, and data through multiple inputs and outputs to AI models. Sometimes referred to as GenAI, generative AI goes beyond what’s humanly possible and uses various AI and machine learning algorithms to deliver instant results when prompted. In return, people can accelerate their work and save valuable time with generative AI tools for tasks such as drafting meeting summaries, sourcing images, or overcoming writer’s block with copywriting assistance. Generative AI solutions can be invaluable to the end user, freeing up time to focus on more meaningful work. But before you choose which AI tools to implement in your workflows, it’s important to consider a few things. In addition to these questions, it’s important to research how a vendor handles AI safety and security, and their privacy measures for implementing and using generative AI. We also recommend organizations and their end-users explore how data is collected and used to power the AI tools they want to implement. To begin with, it’s important to know how AI safety compares to AI security. AI safety and security are fundamental yet distinct aspects of the deployment and protection of AI systems, but specifically: Our commitment to AI security is also integrated throughout the entire Zoom Secure Development Lifecycle (ZSDLC), encompassing secure supply chain management, model training, secure design, secure development, secure operation, and employee training. We’re incorporating AI considerations into our GRC (Governance, Risk, and Compliance) policies and risk framework, and also including security testing and research conducted by our Security Assurance team. Our approach to AI safety starts with the models and data we use to build our services. For Zoom-hosted models, we validate and manage our training data, and when selecting third-party vendors, we evaluate their safety procedures to ensure they align with our mission. Our evaluations include testing the models against standard safety metrics to validate common issues that can occur through model training. Account owners and admins have controls to manage the availability of AI features for their accounts, including user and group level controls that provide options for deployment. These options include, when appropriate, allowing for human review of outputs before being shared more broadly. Additionally, when using in-meeting features within Zoom Workplace (our open collaboration platform with AI Companion), the sparkle icon notifies you that AI is enabled and in use to help provide transparency for customers and participants. Here are three different ways we approach AI security and safety at Zoom: At Zoom, we take a federated approach to AI, which means we apply the best large-language models for a specific task, including third-party AI models that customers are already familiar with. Customers can choose which features they use and whether they want to use Zoom-hosted models only, which is available for select features. This gives administrators more control over what’s available within their organization. In line with our commitment to responsible AI, Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications like customer content (such as poll results, whiteboard, and reactions) to train Zoom’s or third-party artificial intelligence models. For more information about how Zoom AI Companion handles customer data, visit our support page. While this initial discussion of AI safety and security just begins to scratch the surface, in the coming months, we’ll share more details about how we’re maximizing our efforts during the global shift to AI. We believe that AI is an incredible way to improve the way we work and that this is just the beginning. As we continue to release new features for AI Companion and Zoom Workplace, rest assured, AI safety and security are at the forefront of our development process. If you want to learn more about Zoom’s approach to privacy and security, join us for our upcoming webinar, titled Zoom’s Approach to AI Privacy and Security, on September 26, 2024.
While it’s fun to dream up the next great idea, implementing a new AI solution requires a strong commitment to safety and securing the data that drives it. We’re kicking off a new series on the Zoom blog, where we’ll discuss how and why you should implement generative AI safely and what Zoom is doing to create a safe and secure AI environment for our customers.What is generative AI and how does it work?
What is AI safety versus AI security?
AI security at Zoom
To overcome some of the security challenges that surface with AI integrations (namely the need to safeguard AI models, datasets, and training environments), there are a number of emerging guidelines, standards, and frameworks from respected institutions such as the National Institute of Standards and Technology (NIST), the National Cyber Security Centre (NCSC), and jointly: the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). Our approach to AI security aligns with these industry standards and leading practices and is designed to preserve the trust and confidence of our users by focusing on mitigating emerging threats.
How Zoom approaches AI safety
Managing safety and security alongside a federated AI approach
AI Companion, safety, security, and the future
Show less
Hello Members, I bought the zoom package 4 day back for calling plan,everthing was working fine i was able to receive and make calls on my zoom phone app but from today in my phone app it says "Your acount is inactive,please contact admin (code: 1301403).i have done everything talk to a customer care but nothing worked.Please if anyone knows how to eradicate this problem please help.I am not able to receive or make calls.
Show less
I typically use my personal meeting room, at least three times a day with different individuals. The AI companion always calls the meeting's MG's Personal meeting room, when I check the doc summaries/AI summaries later. Is there a way, to change the meeting room name so that it is saved by default? Typically all the meeting summaries will be emailed to me by AI companion and saved in Zoom docs as MG's Personal Meeting Room. Is there a way that i can change it each time to the person I am meeting eg. MG and Alice catch up. Otherwise, when I go to docs, in Zoom Workplace, I will see three AI summary documents with the title MG's personal Meeting Room. Reviewing documents later and searching can then be a bit cumbersome. It is manageable, but just thought I would check. Thank you. Hope my question makes sense.
Show less
Hello! I have a few students using Chromebooks and Macbooks. They cannot find their annotation tool. Can anyone provide guidance on this?
"I’m setting up a hybrid class where one group of students will be in-person with me, and another group will be in a separate classroom. The second classroom tends to have a lot of background noise, and when students speak, they are hard to hear. What are the best practices for setting up clear communication between both groups? Would it be better for each student to log into Zoom individually, or should I set up a large TV with a microphone and camera? How do I reduce echo and background noise while ensuring everyone can be heard clearly?"
Show less
I cannot find an option in settings to Not have a waiting room. in other words, I dont need or want a waiting room password or any other security measures. But there is no option for that- as far as i could tell. Can anyone help? thanks. Gal1