We have dozens of Crestron TSW-1060s that operate as Zoom Room controllers for us, but as of this morning are unable to launch zoom. We receive the message, "Application could not be installed. Please ensure there is an internet connection." There is definitely an internet connection so there is some issue with these specific models and connecting to Zoom. Anyone know how to resolve?

Occasionally the time displayed on the TV from the Zoom Room computer is 1 minute behind the iPad controller in the room.  Once the meeting is started it is in sync, and when the meeting is ended, the iPad's time changes and the Zoom Room's time remains the same for another minute.  When the following meeting is started, the time stays the same.  This doesn't affect functionality but does cause some meetings to go over by 1 minute because the time viewed on the zoom room is a minute behind.

The computer's time appears to be correct, it's just the time displayed in the Zoom Room that is off.

Any help or hints?

Hello All,

     We are a medical practice using Zoom for  telehealth appointments. Zoom is not reassigning the host to another person.  The clinician then cannot move on to the next Zoom meeting without ending the current meeting. How to fix this?  Thanks.

Ellen

We have a Samsung tablet running the Zoom Room controller and are able to invite the Room to the meeting.

If the Zoom Room is in attendance of the meeting via the app, it appears the Room is not able to "share screen". i.e. its own items from the tablet storage.

Is it possible to to have the Zoom Room controller tablet attend the meeting via the installed browser?

Why do I ask? 

We have a day long event with presenters running a relay through the physical meeting room.

We have a cumulative presentation which would allow the speakers to simply walk in begin, speak, exit.

(Goal is to eliminate connection time, oh wait what slide are we on, disconnection/connection time.)

What I see in my mind:

• tablet with Zoom Room controller off, not engaged
• on the tablet, Browser joins the Zoom via the link included in the calendar to the room
• (would the Zoom app need to be installed)
• Browser is now able to share slides from tablet and be "home base" for presenters as they relay through the physical meeting space.

What am I missing? Is the room tablet attending the meeting able to share screen of contents housed on the tablet?

Hi,

I'm facing an app hanging issue after any third-party call from my Zoom room.  Like I have access to call teams from my Zoom room but after the teams call disconnects the device is going to hang. without restart the zoom room app not working.  Please guide me on how we can resolve the issue. 

PFA image.

Hi I am unable to join a Zoom Room w/ Neat Bar Pro + Neat Pad.   Controller is on 5.11.1 (1394) and Neat Bar is on 5.11.0 (1553).  Keep getting prompt about unable to join because some devices need to be upgraded.  Both devices are fully updated. Can someone help?

We have a Zoom Room running on a Crestron flex, with a Crestron controller and room scheduler attached to the Zoom Room. We have noticed that the time displayed on the scheduling display is off by a few hours, but the time shown within the Zoom Room is correct. I did not see anywhere to update the time on the scheduler's config. Has anyone else ran into this same issue? Thank you!

Hello all!

I have some Digital Signages around there and all of those have a Desktop PC running windows and zoom room controller installed to have digital signage content.

But i would like to remove all of those desktop pcs and use a Smart TV with android Enbarched, or a stickpc or minipc with adorind enabarched too.

Question is: is it possible to install zoom room controller on a smart tv with adroid? or on a stickpc adroid? Do you have some already approved?

Hi everybody,

i got a Polycom System with a x50 (3.14.2-378005) system and a controller TC8 (4.0.0-210907). Both systems are up to date regarding the Polycom part.

The controller is running Zoom 5.13.10 (1832) but the x50 is still running 5.13.6 (2489) and won't update. When I click "update app", Zoom MDM is telling me, that the update is in progress, but it never finishes. It states "Upgrading to 5.13.10.2631" and thats it. Does anyone got a hint for me where to push it a bit?