Resolved! Some of your Zoom Rooms devices need to be upgraded to join this meeting
We have 3 Zoom Room's (2 using Yealink A20 video conferencing systems - bar and tablet), and the other is on a PC. The PC one is fine, but the 2 Yealink A20's both have the message pictured (and the subject of this post). All are on the latest firmware and it will not let me do any meetings either between them or externally. Even if I just do 'Meet Now' with no invitees I get the error 'Some of your Zoom Rooms Devices need to be upgraded to join this meeting. Please contact IT for assistance' Firmware versions: Yealink MeetingBar A20 - Firmware: 5.14.5 CTP18: Firmware version 5.3.0 Yealink MeetingBar A20 - Firmware: 5.14.5 CTP18: Firmware version 5.3.0 Can anyone help me do this! I have some really urgent meetings that we've had to cancel because of this! I have NO option to upgrade the firmware any higher on any of the devices listed above. I suspect the issue is the firmware on the tablets (CTP18) is not supported, but it's not giving me an option to upgrade further? It says it's on the latest firmware.
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