Dear all

I'm account owner and installed 2 zoom room device and I can see it on the system.

However I can't change almost all the settings of these zoom room options.

When I go to the zoom room account seetting, it doesn't allow me to change most of options.

How I can fix this issue?

Many regards

Hi there,

We are using Zoom rooms and require that each meeting for the zoom room, the room should either be a host or co-host. 

I have enabled the settings that when Room joins before host and any other participants, it become a host. But I am having issues if another participant joins before the room then Room does not become a host. 

one solution would be to invite Zoom room as an alternative host from meeting invite, but it appears that Zoom Rooms uses a default (auto-generated email) for the room and there is no option to assign / replace that email with the room calendar email.  above can be achieved using a web portal but it is not that convenient. 

Any ideas would be appreciated .

Thanks

Hello.

I have an issue with 2 zoom rooms out of 2.

During a Zoom Call everything works fine.

During a call using Google Meets:

- participants can hear me
- I can't hear participants: no audio comes out of the speaker, i can't hear anyone connected from their homes.

I reinstalled the software, executed as admin, updated/upgraded iPads and Windows softwares, checked the devices one by one, everything is in order.

I can't figure out why during a Google Meets call the zoom room won't make me hear audio.

Anyone has any hint?

Thanks!

Hello, I have an Iadea XDS-1078 tablet (Android 7.1) that has an older zoom room controller .apk (5.3.0) installed on it.  It's working great as a room scheduler but the side LEDs are not green when available or red when busy.  I've looked on the Zoom admin page under Scheduling Display and have the LED Enclosure Integration toggled on but there are additional settings for Frequency-Green in Hz and Frequency-Red in Hz.  Not sure what to put there to get the LEDs to light up.  I tried 60 and 80 without any luck.  Any suggestions?  Pic attached with current Thanks!

Hi

We have two PC based Zoom rooms with Poly Trio as controller/mic/speaker.  They both were working fine for months.  I did an upgrade to 5.17.6 ahead of the May 4 deadline for min rev level.  One room upgraded fine, the is stuck with Trio not able to connect and run room.  We have rebooted the Trio, rebooted the PC and shutdown/restart.  We factory reset the Trio.  We took the Trio from the other room and factory reset it - no joy.

Controller and PC on the same network - we can ping it.

Any thoughts on what we can try?

At a loss

Thank you

Steve

Hello everyone,

I have a Zoom Rooms instance with three screens. One is a touchscreen, two are normal screens.

Screen 1, touch screen (screen 2), screen 3.

When I start a whiteboard, it appears on the touchscreen and I can use it.

The screen sharing appear always on screen 1.

Now I would like to use screen sharing and whiteboard at the same time. Screen 1 screen sharing and screen 2 (touchscreen) whiteboard.

How can I manage this?

I like to record sound from myself whilst also in a Zoom meeting. And whilst it will work recording and in Zoom. Whenever I mute my microphone in Zoom. It also mutes the microphone for the entire system. Is there a way around this? 

I have tried with input being my actual microphone, or the same as system and both give the same outcome. 

Hi

I recently facing problem of echo in the call using direct guest join in feature of zoom room to connect google meet calls & with same system having call routed via BYOD/BYOM mode it works perfectly fine. 

Can someone share the possible cause & resolution.

A customer has asked if they can enable MFA on the Zoom Room service account for M365 calendaring.

I don't think it's officially supported as there is nowhere to add the MFA token to the room so although you may be able to authenticate the web portal, the room won't be able to check for meetings.

If MFA is mandatory, then my recommendation would be to add the MFA to the service account, and then create a Conditional Access policy for excluding the IP address of the Zoom Room / Zoom Cloud service.

Thoughts/comments are welcome.