We've been having problems with our zoom room dell computers. They're running win11 with a kiosk user and uses a Dell 24" touchscreen as the controller. The problem is that every now and then (especially in our more frequently used rooms) the computers crash for no apparent reason. The touchscreen freezes and does not accept input, we can't remotely connect to the computer and we cannot plug in a keyboard to troubleshoot. The computer is dead. Right now our sollution is to physically restart the computer, which is not a viable option at this point.

My question is if someone else out there is having the same problem and if you have found any solution?

I have a ticket with zoom support but I wanted to see if the community has some information regarding this that I cannot seem to find or have heard of.


Thank you!

We have a Zoom Rooms system controlled by a Crestron panel.

Everything works fine, except when on a zoom call the last person externally who speaks stays on the screen.  This is highly irritating…. I know how to change this in the desktop version. You would go to settings and activate “show me as active speaker”.   I just cannot find the setting anywhere for the zoom rooms in admin or room control panel.

Thanks

Hello,

We have just closed off one Zoom Room and we are trying to use the NUC in another room where we had a hardware failure.

I am trying to figure out how to reconfigure the NUC to use in a different room. I have gone through all of the education videos, which are great if you are setting up a new room, but not helpful with trying to reconfigure one.

Any assistance would be great, thanks. 

As in the title - it's self explanatory. We can join only as attendees (as if from panelist-link added to calendar, only webinar ID was added, not hashed panelist ID). Maybe I've missed this in some guide, but for the hell of it I couldn't locate the solution. Regular Zoom client works fine..

So what I'm looking for:

Zoom Rooms; panelist individual link; joining practice session

Background - we've set up a conference room for our guys/gals.

Earlier they needed to log on through 2 computers earlier, since they needed-wanted to see other panelists in grid and a presentation that was shared simultaneously (they were bothering us about that). And since they were kinda blind, using single PC connected to both TV displays was bothersome regardless of Windows scaling. IT hands-on help was required every single time. So two PCs (laptops, where they just joined and complied with sticker that said "Windows + Shift + Right Arrow", etc. where Zoom client wouldn't let it automare) provided us with a bit more time for other tasks - IT has a lot of other tasks to do during pandemic, after all.

So, after all this "experience" and some zoom.us snoofing, we've tried Zoom Rooms. Display management took care of most pressing issue, external mic/camera setup hasn't failed us so far (which have happened on regular Zoom client); BUT - our "panelists" can't join practice session, which put strain on themselves and their assistants that have to explain the host that "Yes, we'll connect as soon as you'll start webinar and let attendees enter", and "you just have to promote attendee XYZ to panelist". A/V is a non-issue, but simple find-and-promote, depending on the other side, may take up to a minute, which makes our "panelists" not so happy (also due to the fact that sometimes they wanted to talk to other panelists before going "live").

So, we're trying to make it work, but we don't know if we omitted some step or it simply doesn't exist - and that's why we're writing.

PS. I've considered trying to make our Room as alternative host, but it requires connecting Webinar account with Rooms one. I'd like to buy Webinar and making us a host of  webinar - with acc permissions given to other party that hosts the event - but it's something that I would like to know if works before making a purchase - we've purchased a lot of trials before and penny-by-penny it adds up quickly.

My Zoom desktop version 6.0.11 (39959) (64 bits) is freezing right after I click any button, including "new meeting". It only works when I enter a meeting through a link sent by other people. I already tried uninstalling and installing again and running Windows' compatibility issues solutions, but it didn't work either. 

Hello,

I use a Logitech Tap with Zoom Rooms. When I connect my PC with an HDMI cable, content sharing and the ability to start a new Zoom meeting happens automatically. Can this be prevented? I want the Logitech Tap to stay on the home screen when I plug in the HDMI cable.

Thank you !