If only zoom support had better technical support I wouldn't be posting over here but I hope I find the resolve of my ongoing issue here.

We have zoom meeting rooms licenses for 3 meeting rooms on premise. We are using Logitec rally plus + logitec tap ip + Zoom meeting pro.

Currently all room has been assigned Zoom Calendar Service from admin settings.

I am looking for two things, if I use zoom desktop client OR Microsoft outlook linking zoom account OR zoom web, I should be able to select which Zoom Room I need to have that meeting and same time my logitec TAP IP should show the upcoming events, unfortunately currently its not the case. I have attached the screenshots for better understanding. 

Screenshots url :- 

https://ibb.co/CJkp3Mq
https://ibb.co/X2tZTyv

We have around 25 Rally Bars + Mini's around Europe, and we are running the latest CollabOS/firmware.

They are all configured with a Zoom Room licence, and many users use the Teams Direct Guest connect feature. Since we bought the units we've had on and off issues when connecting to Teams meetings, like the microphone not working or the video freezing on one frame or generally terrible quality.

Firmware updates don't seem to help much and it feels as it's got worse since the last update. I've logged tickets with Logitech and just don't seem to get anywhere with them. They ask the usual (factory reset etc. etc.) but nothing really improves it.

A reconnect will sometimes get the microphone working or the video might then work for a bit, then might freeze and stay frozen.

Zoom meetings work perfectly.

Is anyone else having these same issues? Maybe there are settings we can make to improve this or network changes?

Thank you

Tony

Ok, I have gone through all updates, restarted, exited, regenerated, and reinstalled. In the Zoom Rooms global settings, I have activated the customize screen. I did this to show Teams, GMeet, and Webex when you click join on the tablet. On some of the tablets, it shows all 3. On some of the tablets, it only indicates Teams and GMeet.  Yes, I have power cycled, made sure versions are up to date, made sure the versions are the same on both the computer and the tablet, exited out, repaired, and regenerated. Same wifi; I cannot find a difference other than some are not displaying all 3 icons. At this point I'm hoping that I'm just missing something stupid, otherwise, I can find 0 explanation.  Anyone?

Does anyone know if it is possible to multi-share screen to a Zoom Room and Zoom Companion Room outside of a meeting? Currently we have 2 All-in-One devices in a collaboration space that are NOT physically connected to one another. The first device is a Zoom Room and the other is configured as a Zoom Companion Room. 

Thanks!

Teams direct guest join is a great feature to have within Zoom Rooms but we've encountered a bit of an issue in rooms that have a USB/HDMI capture device.  The USB capture is used for local content share via the HDMI cable and for that purpose it works fine.  However, Zoom Rooms (and Windows running on the Zoom Rooms PC) sees the USB capture device as a camera.  Not a problem in Zoom meetings because we just set the default camera in the Room settings on the controller and the Zoom meeting always uses the actual camera.

But when joining a Teams meeting, Teams seems to make its own choice about which camera to use, does not follow the default set in Zoom and has decided to use the USB/HDMI capture as a camera for the meeting and not the room's actual camera.  It is also the case that there is no way to change the camera Teams has selected, even when the room is in the waiting room before being admitted to the Teams meeting, the settings cog doesn't do anything and you can't change any devices.

Anybody else got this issue? Anybody have a solution to force Teams direct guest join to use a specific camera  or follow the Zoom default camera? Or alternatively stop USB/HDMI capture devices being seen as cameras?

Thanks,