Problem

I have 2 Jabra 710 devices and were able to reproduce this problem on 6/3/2024 with a Zoom Rooms setup.

For some reason on this day when we joined a zoom rooms meeting the first Jabra 710 entered a boot loop. This causes the device to keep looping causing the zoom rooms to keep switching between Jabra / Mac Mini and TV audio.

We unplug the first Jabra 710 and swapped in a second Jabra 710 and the same thing happened.

When we try both Jabra 710's on a personal computer instead of the zoom rooms machine. The boot looping continues on both bluetooth or cabled connections on the personal computer!. They also both keep switching audio and are unstable!

Solution

To fix the boot loop on the Jabra 710 I would plug it back to the zoom room. This time I would enter in zoom room passcode (if required to change settings) and manually selected the Jabra 710 as both the default speaker and microphone. This solves the boot loop.

Now when I unplug the Jabra 710 and plug it into a personal laptop it no longer has a boot loop!

It's just the weirdest thing I don't know the root cause but that is the workaround / solution I wanted to report.

Muting the source device's speakers to reroute audio to venue's speakers is a problem.

1.  MACs often need an audio jack with male connectors at both ends to keep the laptop's speakers from producing sound in addition to the venue's speakers. Yet, even this did not mute the 15 year old QuickTime video someone created and tried to share screen to the in-venue and remote attendees. 

2.  Could not get presenter's iPad to join the meeting and screen share (don't know if they have the same problem with sound as item 1 since I cannot connect them)

CURRENT PRESENTATION SET UP: Presenters arrive with their presentations on their own devices, join the Zoom Room set up by the administrative staff of the HOA, and share their screen. Some have embedded audio and or video clips and some access audio video clips from the regular sources (YouTube, etc.) or irregular (15 year old self-created QuickTime videos) All classes are live streamed and recorded.

BACKGROUND: Since 2014, I've been doing AV for my club in my homeowner's association (4000 homes, 6000 residents, 5 venues in which to put on events and classes). One of the clubs that employs me puts on classes (3 different presenters a week presenting classes as short as 2 weeks to as long as 8 weeks at a time. We have Fall, Winter and Spring sessions. Over the 10 years I've gone from PPP and Keynote via VGA, HDMI, and since reopening after COVID we've switched to Zoom Webinars/Meetings. Given the number of other clubs and meetings utilizing Zoom simultaneously, the HOA requires utilizing Zoom Rooms.

Our HOA has invested over $200,000.00 to upgrade the venues which have their own cameras, projectors, movie screens, and Bose speakers.

Have any ideas?

Quick question to anyone who is currently using a Zoom room for digital signage, can it be controlled and done using a Raspberry Pi?  I realize that Pis are not listed on the equipment list provided by Zoom, however, we are currently using a homegrown solution and all of our devices going through Pis. We might be interested in pursing a change to the system if we could utilize the existing infrastructure that we have in place, so I am just reaching out to see if anyone else has had any success going down this route.

Thanks!

I have a Poly Studio X30 that was working fine a couple of weeks back. Now my iPad controller does not detect a mic. There is no microphone option. If i change the Studio X30 to device mode, I can connect a laptop use studio x30 mic and speakert then i open zoom workspace and it works fine. What could be causing the problem? 

Anyone knows how to centralize setup default theme color of Zoom workplace client after user login?

As an IT admin, I would like to setup default theme color to Agave of Zoom workplace client for all my users from backend after my users login.

Anyone can let me know how to make it happen? eg. GPO settings? Configuration files? Registry keys?

Does anyone know why we're getting these seemingly random email notifications that our request was accepted? I am an admin for our our Zoom Licenses and am wondering where we would go to change the settings to stop these emails from showing up.

From: Zoom Room Location

Sent: Monday, May 27, 2024 8:11 PM
To: User
Subject: Accepted through Thursday, May 13, 2027
When: Occurs every 2 week(s) on Wednesday effective 3/1/2023 
Where: Zoom Room Location

Your request was accepted.

Your request was accepted through Thursday, May 13, 2027.

All times listed are in the following time zone: (UTC-06:00) Central Time (US & Canada)

Hello Everyone,

I'm support a client and they have 1500+ Zoom Rooms across multiple locations, I'm trying to prepare report to check what are the Zoom Rooms are configured and not configured.

I knew that we can manually check the device assignment status but it involves lot of manual work and time.

Thank you in advance!

We have four Digital Signage Only rooms. The "Camera Control" button is missing after updating to 5.18.8 (3871), 64bit. We have the same camera connected to regular Zoom Rooms with the same software version so the issues is only on the Digital Signale Only rooms. Did Zoom