Hey, 

we run 4 zoom rooms on polycom TC8 with poly studio x50 and x30's. two local at main office and two remote.  Recently we added the "support interoperability  for zoom rooms" and turned on support for  MS Teams web client etc.  

This works great for us, the meeting shows up and has the ability to join (as guest) which is great. Awesome feature.  EXCEPT one thing....

It only shows a "Join" button on MS Teams meetings in 2 of the 4 rooms.  

In the rooms where it works it shows the meeting name, the join button, and the host name. 

In the rooms where it doesn't work, it only shows the host name. No other info, and you have to manually enter your meeting ID and pass code. 

This is extremely frustrating to our user base. 

Anyone see anything like this? 

I opened a ticket with Zoom, #18163003 

So far the responses have included request for us to get into PowerShell and make changes or updates. 

This cannot possibly be the answer since we didn't set anything up in PowerShell for the other rooms to begin with, they just worked when we toggled on the Interoperability options.  

I was hoping someone in the community has seen this and has a quick and easy response for me. 

Thank you!

I can't seem to find a setting that would allow to always show the sharing key on the TVs. When we start a video feed the sharing code disappears and to bring it back up we need to press "share" on the control tablet (we don't have ultrasonic thing working unfortunately). Is there a way to always show a sharing key on room screens?

Is this some sort of new bug?

We've recently been getting frequent Update Required popups saying "Your app version needs to be higher to start this meeting. Please contact your IT team to update your app."

I am the IT admin for my company so I have access to the Admin account to control our company's Zoom account. When I checked for updates on the Admin account the first time, there weren't any updates available. I restarted the PC and opened up Zoom Rooms, it worked again.

Today we got the same popup error. When I checked the Admin account again there were still no updates available. I restarted Zoom Rooms (instead of the PC this time) and it started working fine again, there were no "Update Required" errors. 

Is this some sort of new bug? Are there any fixes to this issue? We have our Zoom Room setup to update automatically to prevent our users from seeing any of this and causing any delays in their workday.

Thanks in advance for any help.