Zoom Rooms Crashing

[BeckyBo]

Our Zoom Rooms are crashing across our environment...anyone else seeing this behavior?

Message=Faulting application name: ZoomRooms.exe, version: 6.0.7.4157, time stamp: 0x66618dcb
Faulting module name: KERNELBASE.dll, version: 10.0.19041.4522, time stamp: 0xf7a99bd4
Exception code: 0xc0000602
Fault offset: 0x000000000012d332
Faulting process id: 0x250c
Faulting application start time: 0x01dabf15ec36c6db
Faulting application path: C:\Program Files\ZoomRooms\bin\ZoomRooms.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

[BrianS]

We have at least one Zoom Room showing this behavior.

Zoom Rooms crashes (and you get the standard Windows pop up for application crashes) whenever you try to join or start a meeting.
The Application log in Event Viewer shows the same info (Faulting application name: ZoomRooms.exe ... Faulting module name: KERNELBASE.dll ...  Exception code: 0xc0000602)

We've also seen it as msftedit.dll with code 0xc0000005.

This machine was working fine until a couple of days ago.  I wonder if the latest round of Windows updates had anything to do with it.  It's on Windows 10 Enterprise.

[asem-solutions]

We have the same issue. Did you resolve the problem ? 

[BrianS]

An update released the following week fixed it.  We haven't seen the issue again since.  Hopefully it doesn't recur.