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Zoom Rooms Crashing

BeckyBo
Newcomer
Newcomer

Our Zoom Rooms are crashing across our environment...anyone else seeing this behavior?

 

Message=Faulting application name: ZoomRooms.exe, version: 6.0.7.4157, time stamp: 0x66618dcb
Faulting module name: KERNELBASE.dll, version: 10.0.19041.4522, time stamp: 0xf7a99bd4
Exception code: 0xc0000602
Fault offset: 0x000000000012d332
Faulting process id: 0x250c
Faulting application start time: 0x01dabf15ec36c6db
Faulting application path: C:\Program Files\ZoomRooms\bin\ZoomRooms.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

1 REPLY 1

BrianS
Newcomer
Newcomer

We have at least one Zoom Room showing this behavior.

 

Zoom Rooms crashes (and you get the standard Windows pop up for application crashes) whenever you try to join or start a meeting.
The Application log in Event Viewer shows the same info (Faulting application name: ZoomRooms.exe ... Faulting module name: KERNELBASE.dll ...  Exception code: 0xc0000602)

We've also seen it as msftedit.dll with code 0xc0000005.

 

This machine was working fine until a couple of days ago.  I wonder if the latest round of Windows updates had anything to do with it.  It's on Windows 10 Enterprise.