Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! 10DLC

Hello Zoom gurus. Our users recently started getting errors when sending SMS (or replying to SMS), they still are able to receive SMS. I do understand this part: 10DLC Compliance for Zoom Phone and Zoom Contact Centerbut to me it sounds like that pol... Show more

Hello Zoom gurus. Our users recently started getting errors when sending SMS (or replying to SMS), they still are able to receive SMS. I do understand this part: 

10DLC Compliance for Zoom Phone and Zoom Contact Center

but to me it sounds like that policy should be related to the programmed messaging only and telemarketing. Do regular users/phones need to be added to SMS Campaign in order to send just regular SMS? 


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Resolved! 10DLC Registration

I do not and will not use SMS with my Zoom Phone service. Do I still have to register a campaign, or can I ignore all the threatening emails?

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Reimbursement

 would ask  for my reimburse, for the money I paid after the year ended, never wanted your subscription to be renewed cause i dont used  any more .
 
 
 

【zoomphone】入電時担当名表示する方法 を知りたいです

セールスフォースで取引先責任者を登録すると自動更新されるのでしょうか?

Zoom Phone for HubSpot

We're using Zoom phone integration with Hubspot. Our incoming calls are duplicated, and the correct extension of the Zoom user who spoke to the contact is not shown. Could you help with it?
Thanks!

Looking for details on Enterprise App Consent with Azure/Entra

I would like to enable Zoom Phone in Microsoft Teams. To do so, Zoom requires Enterprise Consent for Microsoft Azure/Entra. There are a few things I'm not clear about I wanted to see if someone could help with. 1. The consent is asking for permission... Show more

I would like to enable Zoom Phone in Microsoft Teams. To do so, Zoom requires Enterprise Consent for Microsoft Azure/Entra. There are a few things I'm not clear about I wanted to see if someone could help with.

 

1. The consent is asking for permission for Zoom to see Chats. Why would Zoom ask for that for Zoom Phone? Just because Zoom Phone would be in Teams it should not need to access Microsoft Teams messages.

2. How exactly does Zoom consent work? Even for Calendars with the Microsoft integration. Can Zoom read the content? I would assume so so they can display it in the Zoom App. When I use the Zoom app and I have my calendar appointments, what is Zoom storing on their end related to my M365 data?


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Medium restriction for Call Handling & Forwarding: BYOP number seen as external

Hello,We've a BYOP integration during our migration stage in order to permit short numbering between Zoom phone and our current phone system. Everything is working except for the forwarding. Indeed, we don't allow external forward, so we've checked i... Show more

Hello,

We've a BYOP integration during our migration stage in order to permit short numbering between Zoom phone and our current phone system. Everything is working except for the forwarding.

 

Indeed, we don't allow external forward, so we've checked in Call Handling & Forwarding => Medium restriction (external numbers and external contacts not allowed).

=> The issue is BYOP numbers are seen by Zoom as external numbers instead of onnet internal number.

 

What is the solution in this case ?


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Phone Reports aren't accurate.

I'm constantly getting called out on the accuracy of the phone reports we get form Zoom. It's to the point that our management wants to switch phone systems and at this point I don't really care. At least I won't have to deal with any of this anymore... Show more

I'm constantly getting called out on the accuracy of the phone reports we get form Zoom.  It's to the point that our management wants to switch phone systems and at this point I don't really care.  At least I won't have to deal with any of this anymore.  

Anyone else see the disparity of reports and subscriptions? 

 

It's crazy 


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Provisioning MP504

MP504/508 has WAN and LAN MAC Address. Which mac should i use to provision it on Zoom

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Recordings access by phone

Is there anyway to call in by phone to listen to RECORDING of my zoom meeting,without internet access???

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