Auto record only external calls (never internal ones)

[josh_swr]

I've got automatic recording setup for my call queues and users. However, I need to make sure internal calls between employees aren't recorded. 

I know that enabling auto recording on the call queues will cover inbound calls, but I need to make sure outbound ones are auto recorded too. How can I enable this without it triggering for internal calls?

[Vinnie]

Hello @josh_swr 

I haven't seen Zoom Phone the option to discern recording Internal/External calls but Inbound/Outbound (or both for that matter).
On the Zoom App, if you select the Caller ID of the Call Queue, and the ZCQ is selected Automatic Call Recording for both Inbound and Outbound, the Call recording will start automatically; I tested this myself and it works fine and recording doesn't happened for Outbound calls with either an Extension or a different Caller ID; I am sure it is not an ideal solution but it could be a good workaround.
Of course, Individual Automatic Call Recording must be disabled.
I hope this helps, and if that is the case, please don't forget to mark this post as a solution.

Vinnie