Voicemails not deleting from Poly E550

[cdmiller]

We have a user who answers calls for her own extension and a call queue. She has her desktop app and a Poly E550 phone. When she deletes the voicemail using the portal, it remains on the phone. We have deleted all of her messages using the portal, but the phone screen still shows 189 messages, and she can still listen to them.

[crough]

YES, have had same issue with some user, just access Messages, select New, and press the Clear button, this will clear the display.