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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
I have had several requests for a silent ringtone option. Users want to see the call coming in, just not hear it. The other thing is that when they pick up the physical phone, the app will continue to ring which is bothering them. I went into Notifications and turned off sounds, but that didn't work.
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Can anyone provide insight to help be view ZOOM stats on all inbound calls by Call Count, # Answered, # Misssed, # that went to Voicemail, # that hung up? Where can I find these data?
We are getting the message "Exceeded the maximum allowed number of concurrent calls" when calling one of our extensions that's being 'Hot Desked' She logged into a phone upstairs and now no one can call her extension without getting the, 'Exceeded the maximum allowed number of concurrent calls' message.
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If I get a call from an unknown number, is there a way to save the name of that person that called??
Is there a way to delay the IVR so it does not directly go into repetition of the options available?
Hi All, I am in the process of moving from Ring Central to Zoom Phone. I want to know: 1) If I set up my current desk phones to be compatible with Zoom Phone will it no longer work with Ring Central because my numbers are not ported yet? 2) To confirm, once my numbers have ported, they will be inactive with Ring Central? What would you recommend I do to best coordinate this so we don't have any downtime?
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When I find an ATA that allegedly works with Zoom Phone, I look to purchase and cannot find them anywhere, even on ebay. Anyone have some that are still available to purchase somewhere for Zoom Phone? Thanks!
Hi everyone! Does anyone know anything about being able to pick up phone calls from multiple desk phones in the office? I am not referring to group calls or conference calls, however we are having a hard time picking up phone calls from different phones in our office. Please let me know if you can help! Thank you!
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i have downloaded zoom phone report. But the calls count in report looks not correct. By Call queues report and By Users report (both reports counts are not matching) user report i am seeing more call count compare to call queue report. i have downloaded log report from phone system and it is also completely different compare to call queue and user reports. is there any proper document on how call queues and user reports are getting generated?
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