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When a warm transfer happens from an internal user, is it possible for them to stay on the line and listen in? The caller ID still shows the internal person's number (which I see is the default setting, so not asking about that), so it makes me curious.
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I'd like to be able to open an app or url based on the incoming call queue. i.e. Call queue 1 gets URL1, call queue 2 gets URL2 etc... Is there a way to achieve this?
I ported a number from Comcast to Zoom and received an email that it was successful. Now the number has been unassigned and nowhere to be found in the account. I am unable to assign it or any number to the account user. Need help!
Cisco SPA504G (older phone) not listed and not sure what the provisioning should be?
I do not see listed here... https://support.zoom.us/hc/en-us/articles/360038910791#h_3ab8e9ae-7dc9-40c8-85d6-e1f54bafb106
Please advise, thx
Is there any way to hide users in the 'Company Contacts' list? When a Zoom Phone user selects 'Contacts > All Contacts' there is a system generated list called 'Company Contacts' which shows every ZOOM account associated with my organization. Is there a way to hide some of those accounts? I have turned off the Zoom IM (cat) functionality for my company but thought I would try creating a private IM group on the off chance it would somehow work. It had no effect on the Company Contacts list. Is there a way of hiding some contacts from the Company Contacts list?
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Is there an easy way to set Auto Receptionist to default to the Closed Hours during Holiday Hours. The way it seems to work is a call flow will have to be set for each Auto Receptionist for every holiday. In my case this will require duplicating an IVR for every holiday for each Auto Receptionist which isn't efficient or ideal.
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Hi. I am a Zoom Phone admin for a business and a few users (6) on our system cannot make outgoing calls. They receive a Call Failed pop up with no error code. When you try and call them it goes right to voicemail. This has been going on since last Friday and users have had to resort to work calls being forwarded to their personal cell phones. Not good!
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I believe I have blocked a number by mistake. I have not found any way to view the blocked number list.
Following help I found has not allowed me to be successful. See attached. It shows no numbers at all. I have blocked many many numbers. How do I view and then unblock a number?
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It's been happening to me for some time that the zoom app on my android phone automatically answers incoming zoom calls. Is there any setting to change to avoid this problem?
