New to zoom, and as I'm sure you are aware the admin panel is super confusing and the menus are cluttered.  I went to support articles and figured out how to change policy and enable sms (not so obvious).  I can't send or receive texts and so I believe it might be at the user level, but the support topics I read don't seem to match up to the menu choices, so I have no idea how to enable texting for anyone. opened up a ticket, but not sure how long that will take ... thanks in advance for any help,

I have a new Google Pixel 6.    I cannot locate the audio control button on the screen.  When I join a zoom meeting, I cannot hear the other person, but I can see them.  When I click on the "join audio" button, it takes me to a list of phone numbers to call.  It prompts me to enter my access code, and then tells me I have entered the wrong access code and hangs up the call.  Help.

Hi Everyone,

We're a longtime paid Zoom Meetings user and we're looking at Zoom Phone.

Hopefully someone can clear up the pricing -it is completely baffling to me!

Let’s take for example the “Pay As You Go” plan at USD $120 “per year, per user.”

I haven’t found any documentation on what that means.

When I worked in a traditional office, no one had their own phone number.

Now that I’m working from home for my own company, no one still has their own phone number (2 in home, 3 remote contract workers).

My company has a main phone number for the public / marketing use, a “roll-over” number when the main number is busy, and a toll-free number.

So with Zoom Phone pricing, does this mean that I need to pay for 3 phone numbers for 5 people?

That would be $125 x 3 numbers = $375 x 5 workers = $1,875 per year? That is crazy talk.

Would someone explain what “per user, per year” means and what I would actually need?

Thank you for the help!

I have one user with a T53 that has a voicemail indicator (icon and blinking red light) that will not go away. We verified on the web voicemail page that she does not have any voicemails. We dialed into voicemail and it says no new messages. The app on her cell phone also shows no voicemails at all.

I rebooted her phone. The indicator comes back. I removed the phone from the user's account and added it back  with no change. I have not factory reset or removed the phone from the zoom corporate account yet, but wanted to ask here to see if anyone has any suggestions.

Rick