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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Hi, does anyone know if there is a way to have all new users default caller ID to set to the company main number. Right now it it appears that by default users caller ID is their assigned number, then each user can change if desired. I would rather have it reversed.
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Has anyone every set up a VOIP clean room (flush mounted) phone with their zoom account?
I am having issues setting up my phone number for my small business. I get to where they what you to plug in an emergency address. I complete all the steps but once I try to submit it, it will give me an error message every time. Please help
Hi Sure this is an easy one but i cant seem to find an answer and support isnt either? I need to stop our phones from ringing when an agent is on a call and instead bounce to the next agent in the call queue or jump straight to VM. Currently the phones are rinining when agents are on a call.
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All our phones are VVX 501 phones, which are estimated to be EOL in Q1 2026
On the admin portal at https://zoom.us/pbx/page/telephone/phonesDevices, all these are listed as End of life (they're not, for another 3+ years):
We have a group of individuals assigned to answer incoming calls. They are currently all added to a Call Queue to ring sequentially. I would like to set up a schedule where each person takes a set of hours each day. Any recommendations to set this up automatically instead of having the people not answering phones decline calls from the queue? Thanks!
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Hi guys, So it's already good that it is possible to call people from Hubspot with Zoom phone. What would make it really great: That are all features that are possible with Aircall for example so would be nice if Zoom would match it. Is it maybe on the roadmap?
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Hi there, I am wanting to find out if anyone is able to add more than 2x people to a call? At present, I can only add 2x others, however in my line of work I am often required to add a third person so it would be great if this is an option. I have looked in the account settings to see if there is anything I can amend, however cannot see anything.
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Our service and porting was completed today and all our phones are installed and working. Our call queue was setup by Zoom support a couple weeks ago so that 4 desk phones would ring when we received a call to our main number. This is good, however, even the mobile app associated with users at those 4 desk phones will ring which is not good. We only want the mobile app to notify a user if we transfer a call to them. Is this possible? I also remember reading that the Zoom mobile app has a "DND" feature that would only affect the mobile app. We cannot find "DND" on the mobile app, but in SETTINGS -> PHONE there is a toggle for Receive Queue Calls and MAIN LINE (our queue). If they switch that off on the mobile app, it also keeps their desk phone from ringing. Summary (I hope) of what we want/expect: 1. Inbound call to our main number to ring desk phones in our office - users that we select. Do not ring or notify the mobile apps. 2. If we transfer a call to a user extension, ring their desk phone then (sequentially) ring their mobile app. Is this possible to setup on our admin side, or will they just need to log out of the mobile app when in the office and log in when leaving? Thank you, Mike
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