Receiving sms alerts

[lcordell]

Not quite sure how to word this one.

I set up Zoom phone to use while out of the country, I want to point certain accounts to this number, however I'm not receiving the alert texts that normally contain a verification pin/number i.e. a bank verification message.

SMS is set up correctly, I can send and receive texts on my phone/desktop app, does anyone have any insight? Thank you.

[Kev]

Hi @lcordell - welcome to the Zoom Community!

Many of these verification SMS messages are sent using an SMS short code (a 5-6 digit number that companies use to send out many SMS messages at once). Currently, Zoom Phone can't receive messages from these SMS short codes, so I recommend you use a regular carrier phone number to receive these messages.

For more information, see our SMS FAQs: https://support.zoom.us/hc/en-us/articles/360040413932--Frequently-asked-questions-about-SMS#h_01ESV... 

Let me know if that helps!

[mherrera782]

It's been close to a year and we still can't receive short code SMS. This is sad. Is it really that complicated to fix this?

[dephrase]

Is this still accurate? The link you posted (updated 7/20/22) appears to advise that SMS short code now works but my organization is still not able to receive them. Is it specific to a particular zoom client version that is distributed and if so which? Also is this only applicable to zoom.com or also to zoomgov.com?

[mherrera782]

dephrase, same here we still can't receive short code SMS. Something is not right. I'm going to contact them to see why this is.