We just went live with the Zoom phone system. 

I love the back end, very intuitive and easy to use. My users are complaining about the desktop incoming call notifications that cannot be turned off. Is there an easy way to toggle the desktop notifications off and on and the mobile call notifications off and on? 

My users are all in call que's that simultaneously ring, when they are typing something and a call comes to the que it takes the typing focus away, so they have to stop. They have physical phones on their desk so they can sign out of the app but then they lose some of the functionality of having it. 

Another feature that would be great is to be able to choose what call ques ring your mobile device. My users are not using it because both the call Que's and their own calls go to it and you cannot turn off the call que without turning it off on your desktop phone as well. 

I may not have desktop phones, probably won't, so I am wondering if my laptop is asleep and I get an incoming call, does it 'wake up' the computer?  

If you have pros and cons for hardware suggestions, are there benefits to have a desktop phone, I would appreciate hearing this -  

Hey all - appreciate any thoughts in advance. I have had this issue multiple times. We are a small 4 license account that all of us are setup to ring in the support queue simultaneously. I've attached screenshots showing an issue today where the call came in to Service and rings on one line but not the other. 2 of the 4 of us got the call. Is there a setting I am missing because this looks correct.  Four files showing 1) Our settings on the Service queue 2) all 4 of us in the queue 3) Jeremy getting the 10:36AM call for service from Flint, MI and 4) Joy not getting the 10:36AM call for service from Flint.  

Has anyone else experienced this?

So I got the email about our SMS may have issues if we don't create a campaign. I'm not sure how much of this is something Zoom can do.

I was trying to create the campaign and the whole thing, 100%, is based off of the 10DLC Compliance assumes everyone that uses an app to sms is a marketer or something that notifies.

Our company's employees just use the SMS feature to text volunteers so they don't have to use their personal number. It is really dumb that these will need to have the respond with "STOP" on all the messages?

Is their a way to fill out a campaign just for this type of SMS usage. We don't send anything automated out. Everything sent is from a human....it's like "Hey, I'm stopping by to pick up those signs." 

How can we change the settings so that my phone only rings as a delegate after a certain number of seconds. Now all calls immediately ring simultaneously on the main line and  my delegate line and we would like to change this so that calls first ring on the main line, and after a few seconds if the call is not answered, that it rings on the my delegate line. Thanks. 

When on an audio conference call on the Windows desktop client, is there a way to split a conference call.  For example, if I am part of a 3 person audio conference, I would like the ability to split the conference call so that I am speaking with 1 party and have the 3rd party on hold.  Then, I would like to bring all 3 parties back into the same conference call.