Hi,  I am looking to enable SMS call queue on my account. But I don't see the SMS toggle in the policy settings under Phone System Management -> Call Queues as mentioned here(point 5 highligted below)

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management then Call Queues.
3. Click the name of the call queue you want to edit.
4. Click the Policy tab.
5. Click the SMS toggle to enable or disable it.
6. (Optional) If you enabling SMS, change these settings:
   • Allow International SMS: Allow users to send SMS to international numbers. See the frequently asked questions for SMS for more information.
   • Except for specific members: By default, all call queue members and managers can send or receive SMS messages using phone numbers associated with the call queue. Click View or Edit to disable this f

How do we turn this feature off?  Just this week, when I have an incoming call, I get a voice announcement stating who is calling and asking if I want to accept or decline.  There is a lag and most often, this announcement is made after I have answered the call.  I can't hear the other party, but they hear the announcement.  Just want to shut it off.  ideas?

thanks

Is there an actual support telephone number for zoom? I would really like to just either call and speak to a human. I tried setting up a zoom phone account - and for a week now the phone number is just listed as "activating" (new 888 number setup).

I tried adding a new user so I could set up their phone today.  The user never received their verification email.  I deleted the pending user, added them again, same thing, they don't receive a verification email.  It is not an email issue on our end, other new users received their emails and I have been receiving voicemail emails all day.  

I tried to work around the issue by setting up the user with a utility mail box, then go in to the account to edit the email address but the system says the email has already been used.  I go back to users, search for the email address and nothing.  I can't find it anywhere in the phone system or the user system.

I'm running a ZPA on a Poly CCX 600.  When an incoming call rings the phone, I can't answer the call by picking up the handset or picking up the call on a headset.  The only option to answer the call is to press 'Accept' on the phone display.

This might turn into a feature request thread:

Cloud Contacts

For Office365/Outlook contacts, what is the reasoning for this not appearing under Contacts?  These devices show other data (i.e. calendar events) from O365, why not contacts? I see a similar discussion here for YeaLink phones, but this also applies to any device that is provisioned under Admin>Device Management>Device List. 

My company uses Poly CCX700 series phones.

Personal Contacts and Shared External Contacts

From what I can see, even though you have phone numbers defined for a contact, the phone icon doesn't appear - only the Zoom Meet Icon appears. (see attached) - Any way that this can show up?

There is a "Silnece Ringer" setting in the general settings on the Zoom Phone app on the desktop phone, can this setting be turned on or off on a schedule?
For example, it is ON Monday through Friday and OFF Saturday through Sunday and holidays.

The device I am using is a Yealink MP58
Firmware Version
122.30.0.20
Hardware version
135.2.0.0.1.0.32
Zoom version
5.12.6.2097