Zoom Phone System
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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Call Monitoring

It would be nice to have some form of (either audible or visual) tone when the caller being monitored is on an active call. Currently, I have to sit and stare at my wallboard until an active call comes in. I could be doing other tasks while waiting f... Show more

It would be nice to have some form of (either audible or visual) tone when the caller being monitored is on an active call. Currently, I have to sit and stare at my wallboard until an active call comes in.  I could be doing other tasks while waiting for an audible tone alerting me of an active call.


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Dial In Option for Hong Kong

Hi, I am setting up a Zoom meeting for people to register. There used to have dial-in option for Hong Kong, however, it seems that Hong Kong is no longer on the dial-in list anymore. Is it still possible for participants in Hong Kong/ China to dial-i... Show more

Hi, I am setting up a Zoom meeting for people to register. There used to have dial-in option for Hong Kong, however, it seems that Hong Kong is no longer on the dial-in list  anymore. Is it still possible for participants in Hong Kong/ China to dial-in to join the Zoom meeting?


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Transfering a voicemail on IPhone

I don't seem to be able to transfer a voicemail rec'd on the Zoom phone app to another coworker. I'm using an IPhone and the option doesn't come up. My coworker uses a Samsung and she has the option to do so. I can only transfer the VM to a text mess... Show more

I don't seem to be able to transfer a voicemail rec'd on the Zoom phone app to another coworker.  I'm using an IPhone and the option doesn't come up.  My coworker uses a Samsung and she has the option to do so.  I can only transfer the VM to a text message, email, or a few other various apps.  But I would like to transfer to a Zoom extension.   Is there a setting I need to change?  


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Call In Numbers

I am located in Chicago, IL and I have a meeting set for people located in West Virginia to call into. However, there is no number listed for their location. The closest to them is the Washington DC phone number. Does anyone have an info on this?

 

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Resolved! Phone SMS cloud contacts

When I linked my cloud contacts to Zoom phone/SMS, I selected Read access only. I'd now like to modify to read/write permission. Is that possible? Alternatively - can I bulk delete my these contacts and reconnect contacts with read/write permission. ... Show more

When I linked my cloud contacts to Zoom phone/SMS, I selected Read access only.  I'd now like to modify to read/write permission.   Is that possible?   Alternatively - can I bulk delete my these contacts and reconnect contacts with read/write permission.   thank you   


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ringtones from different speaker

How could I set ringtones from different speaker?

I has 2 speaker ,earphone and speaker,I dont always wear the earphone 。

So I want the ringtones can come from another speaker.

 

 

 

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Video Calls on Polycom VVX 600

Does Zoom Phone support video calls on handset phones? We have some Polycom VVX 600s and with our last provider, I could make a video call to others in my office that had those phones. Has anyone been able to figure out if Zoom Phone supports that, a... Show more

Does Zoom Phone support video calls on handset phones? 

We have some Polycom VVX 600s and with our last provider, I could make a video call to others in my office that had those phones.

 

Has anyone been able to figure out if Zoom Phone supports that, and how to turn it on?


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Registro partecipanti

 Come scaricare il registro dei partecipanti ad una riunione fatta precedentemente.

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Audio Notification when warm transfer is complete

Does anyone know if there is a way to alert the recipient of a warm transfer that the transfer is complete? Our previous system had a tone alert once the call was connected so the user knew they could begin speaking.

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Unable to use Zoom Phone/ have a basic license/ just signed up for Zoom phone US/CA Metered

Zoom phone set up with package assigned to users.  On Zoom phone app, when trying to place a test call, get message that the service plan does not support calls to the destination. Calling US number. This is VERY frustrating. 

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