Zoom Phone System
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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Adding parties to a call

Hi there, I am wanting to find out if anyone is able to add more than 2x people to a call? At present, I can only add 2x others, however in my line of work I am often required to add a third person so it would be great if this is an option. I have lo... Show more

Hi there, I am wanting to find out if anyone is able to add more than 2x people to a call?  At present, I can only add 2x others, however in my line of work I am often required to add a third person so it would be great if this is an option.  I have looked in the account settings to see if there is anything I can amend, however cannot see anything.


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Salesforce - Making disposition field required on zoom phone calls

Hello! Our team uses zoom phone to make outbound calls in Salesforce. As of today, I haven't been able to figure out a way to make the 'disposition' field required. Has anyone figured out a way to do that?

Resolved! Inbound calls need to ring desk phones but not Zoom mobile app unless we transfer to a user

Our service and porting was completed today and all our phones are installed and working. Our call queue was setup by Zoom support a couple weeks ago so that 4 desk phones would ring when we received a call to our main number. This is good, however, ... Show more

Our service and porting was completed today and all our phones are installed and working.  Our call queue was setup by Zoom support a couple weeks ago so that 4 desk phones would ring when we received a call to our main number.

 

This is good, however, even the mobile app associated with users at those 4 desk phones will ring which is not good.  We only want the mobile app to notify a user if we transfer a call to them.

 

Is this possible?  I also remember reading that the Zoom mobile app has a "DND" feature that would only affect the mobile app.  We cannot find "DND" on the mobile app, but in SETTINGS -> PHONE there is a toggle for Receive Queue Calls and MAIN LINE (our queue).  If they switch that off on the mobile app, it also keeps their desk phone from ringing.

 

Summary (I hope) of what we want/expect:

1.  Inbound call to our main number to ring desk phones in our office - users that we select.  Do not ring or notify the mobile apps.

2.  If we transfer a call to a user extension, ring their desk phone then (sequentially) ring their mobile app.

 

Is this possible to setup on our admin side, or will they just need to log out of the mobile app when in the office and log in when leaving?

 

Thank you,

Mike


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Android Galaxy S10 Zoom opens in Portrait mode when Phone is in Landscape so call cannot be answered

I have an Android Galaxy S10.  Zoom opens in portrait mode when Phone is in landscape so call cannot be answered. It would be nice if Zoom would open in whatever mode the phone is in, or at least have the Answer option visible when in landscape mode.

Syncing contacts for an entire team?

Hi, We have a Zoom Business account with both Meetings and Phone. We want to sync contacts with Office 365 for our entire team, not just individually. Is this possible? I have synced contacts in the Zoom App for myself, and this works for me now, but... Show more

Hi,

 

We have a Zoom Business account with both Meetings and Phone.

 

We want to sync contacts with Office 365 for our entire team, not just individually.  Is this possible?  I have synced contacts in the Zoom App for myself, and this works for me now, but not for everybody else.

 

Thanks,

 

Chris.


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Resolved! Zoom Phone Receptionist by Day

In our current setup, when you dial 0 in the auto-receptionist. it will ring our front desk receptionist. However, we are fully teleworking again and when the front desk person is out of the office the assistants go on a rotation by day to answer the... Show more

In our current setup, when you dial 0 in the auto-receptionist. it will ring our front desk receptionist. However, we are fully teleworking again and when the front desk person is out of the office the assistants go on a rotation by day to answer the mainline. 

 

So each morning for a week, I have to go into the auto-receptionist and change the person listed for that option in the auto-receptionist. 

 

Is there an option to preprogram a day-based rotation that I can add to the auto-receptionist when pressing 0?


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How can I disable dial-by-name directory?

Hi, I'm trying to disable the user from using 'dial-by-name directory' now.There are 3 users on the main site now.Assuming A, B, and C, I want to prevent A from calling B or C by name.'dial-by-name directory' is disabled for the main site setting now... Show more

Hi,

 

I'm trying to disable the user from using 'dial-by-name directory' now.


There are 3 users on the main site now.
Assuming A, B, and C, I want to prevent A from calling B or C by name.
'dial-by-name directory' is disabled for the main site setting now.
However, users can now make calls by name.
How can I prevent users from calling by name?

 

Adding users to the blocklist is the same.

 

Thank you.

Yulim


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Zoom phone recording

We have the message warning customers that the call is being recorded at the beginning of all our calls. Is it possible to remove the message at the beginning of outgoing calls only, but keep it for incoming calls?

reply-icon Latest Reply - 

External Contacts

Hi all,is it possible to add an external address book (60000+ contacts) automatically to a global company addressbook ?LDAP Sync is preferred, but not Active Directory, O365, Exchange, Google , etc. Currently we have a separate LDAP Directory (Estos ... Show more

Hi all,
is it possible to add an external address book (60000+ contacts) automatically to a global company addressbook ?

LDAP Sync is preferred, but not Active Directory, O365, Exchange, Google , etc.

 

Currently we have a separate LDAP Directory (Estos Meta Directory) which works perfect with our current phone system.

 

Thanks in advance
Matthias

 


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reply-icon Latest Reply - 

Voicemail indicator on Poly vvx phones

I've have gotten this complaint from a lot of users. Majority of users listen to their voicemails either from email or through the Zoom app, but the phone indicator keeps going off. It's usually fixed by clearing the voicemail on the phone itself, bu... Show more

I've have gotten this complaint from a lot of users.  Majority of users listen to their voicemails either from email or through the Zoom app, but the phone indicator keeps going off. It's usually fixed by clearing the voicemail on the phone itself, but I guess it's finally getting annoying for everyone. Is there anyway to not have voicemails go to the phone itself? 


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