Zoom Phone System
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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Android Galaxy S10 Zoom opens in Portrait mode when Phone is in Landscape so call cannot be answered

I have an Android Galaxy S10.  Zoom opens in portrait mode when Phone is in landscape so call cannot be answered. It would be nice if Zoom would open in whatever mode the phone is in, or at least have the Answer option visible when in landscape mode.

Syncing contacts for an entire team?

Hi, We have a Zoom Business account with both Meetings and Phone. We want to sync contacts with Office 365 for our entire team, not just individually. Is this possible? I have synced contacts in the Zoom App for myself, and this works for me now, but... Show more

Hi,

 

We have a Zoom Business account with both Meetings and Phone.

 

We want to sync contacts with Office 365 for our entire team, not just individually.  Is this possible?  I have synced contacts in the Zoom App for myself, and this works for me now, but not for everybody else.

 

Thanks,

 

Chris.


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Resolved! Zoom Phone Receptionist by Day

In our current setup, when you dial 0 in the auto-receptionist. it will ring our front desk receptionist. However, we are fully teleworking again and when the front desk person is out of the office the assistants go on a rotation by day to answer the... Show more

In our current setup, when you dial 0 in the auto-receptionist. it will ring our front desk receptionist. However, we are fully teleworking again and when the front desk person is out of the office the assistants go on a rotation by day to answer the mainline. 

 

So each morning for a week, I have to go into the auto-receptionist and change the person listed for that option in the auto-receptionist. 

 

Is there an option to preprogram a day-based rotation that I can add to the auto-receptionist when pressing 0?


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How can I disable dial-by-name directory?

Hi, I'm trying to disable the user from using 'dial-by-name directory' now.There are 3 users on the main site now.Assuming A, B, and C, I want to prevent A from calling B or C by name.'dial-by-name directory' is disabled for the main site setting now... Show more

Hi,

 

I'm trying to disable the user from using 'dial-by-name directory' now.


There are 3 users on the main site now.
Assuming A, B, and C, I want to prevent A from calling B or C by name.
'dial-by-name directory' is disabled for the main site setting now.
However, users can now make calls by name.
How can I prevent users from calling by name?

 

Adding users to the blocklist is the same.

 

Thank you.

Yulim


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Zoom phone recording

We have the message warning customers that the call is being recorded at the beginning of all our calls. Is it possible to remove the message at the beginning of outgoing calls only, but keep it for incoming calls?

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External Contacts

Hi all,is it possible to add an external address book (60000+ contacts) automatically to a global company addressbook ?LDAP Sync is preferred, but not Active Directory, O365, Exchange, Google , etc. Currently we have a separate LDAP Directory (Estos ... Show more

Hi all,
is it possible to add an external address book (60000+ contacts) automatically to a global company addressbook ?

LDAP Sync is preferred, but not Active Directory, O365, Exchange, Google , etc.

 

Currently we have a separate LDAP Directory (Estos Meta Directory) which works perfect with our current phone system.

 

Thanks in advance
Matthias

 


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Voicemail indicator on Poly vvx phones

I've have gotten this complaint from a lot of users. Majority of users listen to their voicemails either from email or through the Zoom app, but the phone indicator keeps going off. It's usually fixed by clearing the voicemail on the phone itself, bu... Show more

I've have gotten this complaint from a lot of users.  Majority of users listen to their voicemails either from email or through the Zoom app, but the phone indicator keeps going off. It's usually fixed by clearing the voicemail on the phone itself, but I guess it's finally getting annoying for everyone. Is there anyway to not have voicemails go to the phone itself? 


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Resolved! Zoom calls are not ringing on desktop or phone

I've searched everywhere for a solution and nothing has worked. My time zone and time are correct, a ringtone is set, I'm showing as available, yet still I'm missing calls. I have my headphones on so that's where I'd prefer calls to ring but even ext... Show more

I've searched everywhere for a solution and nothing has worked.  My time zone and time are correct, a ringtone is set, I'm showing as available, yet still I'm missing calls. I have my headphones on so that's where I'd prefer calls to ring but even external speakers would be okay.


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Outbound Caller ID

What is the best way to have your company name display to the receiver when placing a call? is it recommended to port your original company 's phone number to accomplish this?Problem when using the Main number outbound caller ID, the Zoom assigned nu... Show more

What is the best way to have your company name display to the receiver when placing a call? is it recommended to port your original company 's phone number to accomplish this?

Problem when using the Main number outbound caller ID, the Zoom assigned number display on the receiving end but no company name; even though the in the company info Caller ID Name was set.?

 

Any help is appreciated, thanks.

 


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Verification code

Hi, everybody!I started getting a zoom login verification code from different strange sites as OneTwoTrip and YOMCode is it the verification operator had been changed or I got my account hacked?Doe anybody else has this problem?I started receiving th... Show more

Hi, everybody!

I started getting a zoom login verification code from different strange sites as OneTwoTrip and YOMCode is it the verification operator had been changed or I got my account hacked?

Doe anybody else has this problem?

I started receiving the code with a huge delay and after the third attempt only.

Is it the account compromised?


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