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Phone ring on Computer and Headset

cmkantola
Explorer
Explorer

My computer speaker used to ring at the same time as my headset. Now it doesn't. It's easy to miss a call if I don't have my headset on. I can't remember where I set that when I first started. 

2 ACCEPTED SOLUTIONS

FORE-Craig
Community Champion | Customer
Community Champion | Customer

Hi,

 

The option is in the Audio Settings (not under the Phone Settings) of the Zoom desktop app. It is called "Use a separate audio device to play ringtone simultaneously". See attached screenshot.

 

I hope that helps!

 

 

Craig

View solution in original post

I think I've got it. I had the box checked but the output was set to my headphones instead of speakers. Thank you!!!

View solution in original post

3 REPLIES 3

FORE-Craig
Community Champion | Customer
Community Champion | Customer

Hi,

 

The option is in the Audio Settings (not under the Phone Settings) of the Zoom desktop app. It is called "Use a separate audio device to play ringtone simultaneously". See attached screenshot.

 

I hope that helps!

 

 

Craig

I think I've got it. I had the box checked but the output was set to my headphones instead of speakers. Thank you!!!

FORE-Craig
Community Champion | Customer
Community Champion | Customer

You're welcome! 😊 

Craig