Special rate numbers

[Wdreswoh]

Hi all,

We sometimes need to reach numbers in the 'special' ranges, because in some countries there are companies who use those numbers.
For example, in France there is a prefix which starts with +33890, which is marked as a special rate number.

I know the cost of these calls is higher than a normal call, but since today we cannot reach any of those numbers anymore, and earlier they were just reachable.
Anyone has an idea what to do? Is this a setting we need to change so those numbers are reachable again?

Thanks!

[Ray_Harwood]

Hi, @Wdreswoh,

Most of us are volunteers here in the Zoom Community and don’t have access to account information or ability to make changes to accounts.  While it's possible you might get some answers from folks in the Community, Zoom Staff can definitely help you with this request. 

I'd highly suggest submitting a Support Ticket directly to Zoom Staff at:
https://support.zoom.us/hc/en-us/requests/new