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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

setting up a VOIP clean room phone

Has anyone every set up a VOIP clean room (flush mounted) phone with their zoom account? 

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Phone Set up

I am having issues setting up my phone number for my small business. I get to where they what you to plug in an emergency address. I complete all the steps but once I try to submit it, it will give me an error message every time. Please help

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Resolved! Call waiting?

Hi Sure this is an easy one but i cant seem to find an answer and support isnt either? I need to stop our phones from ringing when an agent is on a call and instead bounce to the next agent in the call queue or jump straight to VM. Currently the phon... Show more

Hi

 

Sure this is an easy one but i cant seem to find an answer and support isnt either?

 

I need to stop our phones from ringing when an agent is on a call and instead bounce to the next agent in the call queue or jump straight to VM. Currently the phones are rinining when agents are on a call.


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Bug: all phones listed as EOL

All our phones are VVX 501 phones, which are estimated to be EOL in Q1 2026

 

On the admin portal at https://zoom.us/pbx/page/telephone/phonesDevices, all these are listed as End of life (they're not, for another 3+ years):

 

semenko_0-1651676302790.png

 

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Phone Answering Schedule

We have a group of individuals assigned to answer incoming calls. They are currently all added to a Call Queue to ring sequentially. I would like to set up a schedule where each person takes a set of hours each day. Any recommendations to set this up... Show more

We have a group of individuals assigned to answer incoming calls. They are currently all added to a Call Queue to ring sequentially. I would like to set up a schedule where each person takes a set of hours each day. Any recommendations to set this up automatically instead of having the people not answering phones decline calls from the queue? Thanks! 


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Resolved! Enhance Hubspot Integration

Hi guys,So it's already good that it is possible to call people from Hubspot with Zoom phone. What would make it really great:Being able to see who is calling you (inbound) by looking up the number in HubspotBeing able to search for a contact by his ... Show more

Hi guys,

So it's already good that it is possible to call people from Hubspot with Zoom phone. What would make it really great:

  • Being able to see who is calling you (inbound) by looking up the number in Hubspot
  • Being able to search for a contact by his number directly in Zoom/syncing the Hubspot contacts with Zoom Phone
  • Automatically log calls made from the Zoom Phone App to Hubspot, when the number is known

That are all features that are possible with Aircall for example so would be nice if Zoom would match it.

Is it maybe on the roadmap?


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Adding parties to a call

Hi there, I am wanting to find out if anyone is able to add more than 2x people to a call? At present, I can only add 2x others, however in my line of work I am often required to add a third person so it would be great if this is an option. I have lo... Show more

Hi there, I am wanting to find out if anyone is able to add more than 2x people to a call?  At present, I can only add 2x others, however in my line of work I am often required to add a third person so it would be great if this is an option.  I have looked in the account settings to see if there is anything I can amend, however cannot see anything.


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Salesforce - Making disposition field required on zoom phone calls

Hello! Our team uses zoom phone to make outbound calls in Salesforce. As of today, I haven't been able to figure out a way to make the 'disposition' field required. Has anyone figured out a way to do that?

Resolved! Inbound calls need to ring desk phones but not Zoom mobile app unless we transfer to a user

Our service and porting was completed today and all our phones are installed and working. Our call queue was setup by Zoom support a couple weeks ago so that 4 desk phones would ring when we received a call to our main number. This is good, however, ... Show more

Our service and porting was completed today and all our phones are installed and working.  Our call queue was setup by Zoom support a couple weeks ago so that 4 desk phones would ring when we received a call to our main number.

 

This is good, however, even the mobile app associated with users at those 4 desk phones will ring which is not good.  We only want the mobile app to notify a user if we transfer a call to them.

 

Is this possible?  I also remember reading that the Zoom mobile app has a "DND" feature that would only affect the mobile app.  We cannot find "DND" on the mobile app, but in SETTINGS -> PHONE there is a toggle for Receive Queue Calls and MAIN LINE (our queue).  If they switch that off on the mobile app, it also keeps their desk phone from ringing.

 

Summary (I hope) of what we want/expect:

1.  Inbound call to our main number to ring desk phones in our office - users that we select.  Do not ring or notify the mobile apps.

2.  If we transfer a call to a user extension, ring their desk phone then (sequentially) ring their mobile app.

 

Is this possible to setup on our admin side, or will they just need to log out of the mobile app when in the office and log in when leaving?

 

Thank you,

Mike


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Android Galaxy S10 Zoom opens in Portrait mode when Phone is in Landscape so call cannot be answered

I have an Android Galaxy S10.  Zoom opens in portrait mode when Phone is in landscape so call cannot be answered. It would be nice if Zoom would open in whatever mode the phone is in, or at least have the Answer option visible when in landscape mode.

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