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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

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Latest Posts Trending Posts Solved Unanswered

Resolved! No answer on Common Area Phone, back to VM?

Hi there, I realize a common area phone itself cannot have voicemail. I'd like the main receptionist to route to the CAP when '1' is pressed. However, if there's no answer, is there any work-around to route the caller directly to the receptionist's v...

Resolved! Voicemail Email Notifications

I have 2 users that I gave access to my account's voicemail. I want one of the users to receive email notifications of the voicemail transcription. However, I don't want the second user to get emails when I receive a voicemail. The only solution that...

jagg789 by • Explorer
  • 2652 Views
  • 2 replies
  • 1 likes

Resolved! Hashed Owner Extension Numbers in CallLog

Seeing hashed owner extension numbers in CallLog. Which type of calls result in hashed or blank owner extension number values? Planned on using the field as a key lookup against client HR file for assignments, but not seeing consistent extension numb...

kalel by • Participant
  • 1409 Views
  • 2 replies
  • 0 likes

Resolved! How to share call queues between sites

Hello, I've got a US startup with a branch office in France. I've got a US local number, a US toll-free number, and a French number. I want it so that when someone calls a US number, the greeting is in English, saying to push 1, 2 or 3 for English, F...

uncaged by • Explorer
  • 2361 Views
  • 4 replies
  • 0 likes

Resolved! zoom phone user license

I've struggled a bit with the concept of a licensed user. We are a small business and only use zoom phone, we don't use meetings. We have incoming / outgoing phone numbers, call queues, Auto receptionist and voicemail. QUESTIONWhat would happen if I ...

RichardB1 by • Contributor III
  • 2512 Views
  • 3 replies
  • 1 likes

Resolved! Zoom Phone Additional License

Hi everyone!I am a new Zoom admin and here is my situation:We have our Zoom Phone account set up including main numberUS/CA unlimited calling plans are assigned to users with their own numbers.We are in need to add more US/CA Unlimited Calling plans ...

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