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SanDiegoM
Newcomer
January 19, 2023
Question

Internal Incoming Calls Getting Rejected

  • January 19, 2023
  • 2 replies
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One of my employees is not receiving incoming calls from other employees.  She can make outgoing calls, but not receive them.  We have checked her phone settings and all looks good. Her desktop phone (Yealink) will ring about a half a ring then the call will go to voicemail.  Please help!

    2 replies

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    Contributor I
    enielsen
    Contributor I
    January 20, 2023

    What happens with the calls to their Zoom app - same issue? If so, then probably something in their call handling settings. I would check the 'max wait time' in their call handling settings; and also make sure they don't also have some other number, like their cell phone, listed as one of their devices (i.e. if have their cell number in the list, perhaps that is answering/going to voicemail first)....

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    Newcomer
    SanDiegoMAuthor
    Newcomer
    January 23, 2023

    Thank you so much for this suggestion.  I thought we had checked that, but apparently not.  She had a setting that none of us know how it got activated, but I was able to turn it off under call handling.  So thank you!

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