Hi All,

On Polycom phone with App version 5.13.0 (2370) and Firmware version 7.3.2.0312 we are encountering the following issue:

Randomly, some users get the error "Call failed" when they try to make a call, and when we call them, their phone is not ringing.

The Zoom app works on their computer though.

We are using SSO and polycom devices.

It works when we do the following:

- Restart the device (More... > Settings > General > Reboot)

- Sign in as guest on the device

- Remove user from Phone System Management and re-add user

Is there a fix?

Thank you.

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Hi. I am a Zoom Phone admin for a business and a few users (6) on our system cannot make outgoing calls. They receive a Call Failed pop up with no error code. When you try and call them it goes right to voicemail. This has been going on since last Friday and users have had to resort to work calls being forwarded to their personal cell phones. Not good! 

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10DLC-Non-Usage-changes