Hi Team, 

we have installed a poly phone (Poly vvx501) with multiple lines configured on it , now i need to do Call Forwarding for each line direct  number of desk phone for busy and unanswered calls.

Can i do Call Forwarding for each line direct number on desk phone ??. 

Scenario :- 

Desk phone installed with 3 lines to it. 

line 1st having direct number assign 1234 and need to forward to 1111 for busy and unanswered. 

on same desk phone for line 2nd having another direct number 5678 and need to forward to 2222 for busy and unanswered.

and on same desk phone 3rd line 90909 direct number to 33333 for busy and unanswered. 

can i configure the above scenario in zoom and do call forwarding??.  

Hi, When setting up I did not realize I should skip creating an extension. I am an individual user. Now I do not see a way to go back to undo this. I want access to the direct number as an individual so that I do not have auto receptionist when someone calls. Thanks. 

How can Zoom Phone alerts and notifications feed IT service management tools such as ServiceNow and Zendesk?

Some of Zoom Phone clients have tens of thousands of user. 

What is best practice to open tickets and manage these tickets?

Zoom Phone can send emails with details on the alerts such as desk phone offline for more than x minutes, poor quality of service, etc.  Without some integration, all this information must be typed into some service management tool. 

Maybe someone has already invented the wheel?

thanks, eliot