Zoom Phone System
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Weekly Leaderboard
View all

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Call Queue Recording

I currently have call queue recording enabled for a queue. Inbound calls record just fine, but I noticed the option also included recording for outbounds. Now, when call queue agents make outbound calls they do so from their respective extensions/lin... Show more

I currently have call queue recording enabled for a queue.  Inbound calls record just fine, but I noticed the option also included recording for outbounds.  Now, when call queue agents make outbound calls they do so from their respective extensions/lines, so these calls aren't captured by call queue recording setting.

How do I enable outbound calling from the queue so outbound calls made by agents are recorded?  I know I can record on their respective lines, but would prefer to keep it a queue setting.  Thank you for any assistance you all can provide.  


Show less

reply-icon Latest Reply - 

Log in Report

Is there a report that I can view that shows me the time an individual logs in and log out for zoom phone?  if so, where can I find it?  Thank you in advance.

reply-icon Latest Reply - 

Resolved! reordering call queues

I had to add another call queue, and I'd like to move it up in the option list (i.e. it's now Press 6 and I'd like it to be Press 4). I couldn't see an option to do that. Anyone know how?

reply-icon Latest Reply - 

Resolved! Call Queue Group Rotation, can we set who is in what group?

In the call queue, Call Distribution there are a few options. Simultaneous, Sequential, Rotating, and Group Rotation. In particular, we want to test out the group rotation so that one set of specified members gets the call initially, but another spec... Show more

In the call queue, Call Distribution there are a few options.  Simultaneous, Sequential, Rotating, and Group Rotation.  In particular, we want to test out the group rotation so that one set of specified members gets the call initially, but another specified group would take it if the first group was busy.  When selecting the option, it only asks how large the groups should be.  Is there a way to specify who is in what group?  We only need to have 2 groups, but split into teams of specific members.


Show less

reply-icon Latest Reply - 

Call Queue calls are going straight to voicemail

We have a few call queues that we use for daily operations. One particular call queue is doing odd things. This call queue uses a Main Auto Receptionist that routes to our customer care line. The most frequent issues are:Call shows up on screen for a... Show more

We have a few call queues that we use for daily operations. One particular call queue is doing odd things. This call queue uses a Main Auto Receptionist that routes to our customer care line. The most frequent issues are:

  • Call shows up on screen for a split second, then disappears. Nobody answered it, because they did not have time to do so. This has happened several times.
  • Call shows up for me, but does not show up for anybody else. The call eventually comes through the queue a few times, and it shows up for someone. 
  • Call does not show up at all. It shows in the logs as a missed call, and ran through the queue several times.

We have double checked the auto receptionist's routing, employee call queue status, and employee settings. All look exactly like they should.

 

 

Another separate issue: One of our employees is getting a Network Not Available error message in the middle of every phone call. It will drop the call each time.

 

Any help would be much appreciated, as I am fairly green to these issues. Thanks in advance!


Show less

reply-icon Latest Reply - 

Automate bulk import of Exernal Contacts from CSV

I need a way to automate the bulk import of contacts from a CSV file to the External Contacts of Zoom.I know I can manually import a CSV file but I need a way to automate this process so that the external contact stay up to date with my CRM. Is this ... Show more

I need a way to automate the bulk import of contacts from a CSV file to the External Contacts of Zoom.

I know I can manually import a CSV file but I need a way to automate this process so that the external contact stay up to date with my CRM.

 

Is this possible / doable?

 

Am I thinking about this wrong?

 

My goal is that when an external caller calls one of my zoom phone users their caller ID pop up shows the contact information of the caller (assuming the caller is our contact list).   

 

 

 


Show less

reply-icon Latest Reply - 

EXTERNAL INCOMING CALLS NOT WORKING

Hi, we signed up to Zoom Phone over two weeks ago and until now we were not able to receive any calls from any mobile phone. The only calls that go through are the one made from the Zoom network. We don't know what to do anymore, we are chatting with... Show more

Hi,

 

we signed up to Zoom Phone over two weeks ago and until now we were not able to receive any calls from any mobile phone. The only calls that go through are the one made from the Zoom network.

 

We don't know what to do anymore, we are chatting with the support team over 10 days, and nobody could fix the issue yet.

Everything in the setting seems to be good, but when we call the given number, it hangs up or gives a sound like the line is busy or does not exist.

 

I appreciate everyone's help.


Show less

reply-icon Latest Reply - 

Resolved! Issues with phone calls getting through

Hi! I'm hoping someone can help since my plan doesn't qualify for Zoom support with a real person. I have a Pro plan and purchased 2 licenses for US/Canada Unlimited Calling plans. I chose a company main number, assigned myself an extension and my co... Show more

Hi!  I'm hoping someone can help since my plan doesn't qualify for Zoom support with a real person.  I have a Pro plan and purchased 2 licenses for US/Canada Unlimited Calling plans.  I chose a company main number, assigned myself an extension and my colleague and extension.  I also set up a custom voicemail greeting.  When I called the main number and my extension, it just says, "The person you are trying to reach is unavailable- goodbye," and hangs up.  It's clear that if someone is trying to call me, they can't get through.  Can someone help me figure out what's going on?


Show less

reply-icon Latest Reply - 

Resolved! Anyone know where the new call queue User Performance Reports are located?

At zoomtopia last week, it was mentioned that there are new reports for call queues for per-agent reports call "User Performance Reports. I can't find them anywhere in the portal, though maybe they just meant that these were going to show up in the n... Show more

At zoomtopia last week, it was mentioned that there are new reports for call queues for per-agent reports call "User Performance Reports. I can't find them anywhere in the portal, though maybe they just meant that these were going to show up in the near future; anyone know anything?

I've asked our account rep but haven't heard back.d

 

Picture of the slide from the zoomtopia session is attached....

 


Show less

reply-icon Latest Reply - 

Anyone else noticing that the wrap up time in a call queue doesn't always occur?

We switched to simultaneous call routing in a call queue a few weeks ago and noticed that sometimes the wrap up time is not happening. Zoom acknowledges this is occurring and is investigating. Anyone else noticed this issue? Wondering if isolated to ... Show more

We switched to simultaneous call routing in a call queue a few weeks ago and noticed that sometimes the wrap up time is not happening. Zoom acknowledges  this is occurring and is investigating. 

 

Anyone else noticed this issue? Wondering if isolated to us.


Show less

reply-icon Latest Reply - 

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion