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How can we change the settings so that my phone only rings as a delegate after a certain number of seconds. Now all calls immediately ring simultaneously on the main line and my delegate line and we would like to change this so that calls first ring on the main line, and after a few seconds if the call is not answered, that it rings on the my delegate line. Thanks.
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When on an audio conference call on the Windows desktop client, is there a way to split a conference call. For example, if I am part of a 3 person audio conference, I would like the ability to split the conference call so that I am speaking with 1 party and have the 3rd party on hold. Then, I would like to bring all 3 parties back into the same conference call.
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I can't find a way to automatically record the calls I get on the phone, isn't a way to do this?
When call monitoring, for ZOOM PHONE ONLY, is active in a call queue, does the agent or the caller have any indication that they are being monitored? More specifically; will the queue member see or hear anything that tells them they are being monitored. Note: just Zoom phone. Not Contact Center
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After months of trouble-free phone and SMS service (primarily to say that I'm not a new user), this morning all of my text messages result in "Message could not be sent" errors: Not sure if this is related to the 10DLC "campaign registry" issue, or just "something is broken", but the fact that I can't respond personally to anyone texting me is bad for business. I am able to receive SMS, but not send to any number. I've sent in a Support Ticket. Anyone else experiencing this?
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Does Zoom phone offer the feature where it announces to a caller their number in line. For example. "you are caller number 3 in queue."
New customer. Single line. I wanted to have all incoming calls ring on my phone and not go through the auto attendant. Finally figured out how to unassign the company number from the auto attendant to myself. In the process I have somehow caused my number to not be able to receive calls from the outside. If I call the number I get a message that call cannot be completed as dialed.
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I would like to know if there is an API call to get Phone users list and last logged in to assess if users are using their phone account/license.
When Penn Community Bank found they were wasting resources jumping between disparate solutions, they turned to Zoom for help. Toggle tax (noun) Andrew Duckworth is one of its biggest opponents. Andrew, IT operations specialist at Penn Community Bank, realized his organization was wasting resources — time and screen real estate — jumping between disparate solutions, sapping productivity as a result. So, he began solving the issue with a new phone management solution from his current meetings provider, Zoom. Soon, Zoom Meetings, Zoom Phone, and Zoom Rooms became ubiquitous across Penn Community Bank’s workspaces. 👀Read the entire customer story here: https://explore.zoom.us/en/customer_stories/penn-community-bank/
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Greetings. Currently, I'm only allowed to create one (1) SMS Campaign. What are options/ideas to have a second SMS Campaign? Could I create a new Business Account specific to a Department so I can have a 'second' SMS Campaign? Thoughts??
