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I have configured Zoom Phone for Salesforce and have it mostly working. The one issue I am having is the Related To objects being displayed in the softphone layout. There are a number of them I don't want users to select from and one that is not there that I do want them to use. How do I configure these?
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Is there a way to prevent the desktop dial pad from popping up when there is an incoming call and interrupting me when I'm working on other computer items? I've checked settings and cannot find one.
Is there a maximum number of calls that can be merged? Our team works with people who don't speak English, so we often need to merge in translators as well as other staff members. As we're building out those workflows, we wanted to understand if there is a limit to the number of calls that we can merge together.
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We have a business requirement to report how many voicemails were left per ZoomPhone user.
Is there a way to achieve this?
Thanks,
If I purchase the Zoom telephone service is it possible to record phone calls with note-taking software like read.ai or Fathom?
I am going on vacation - how do I get my phone to go to an out of the office message? I recorded the message in the settings screen and tested but VM doesn't pick up
Hello, We have a few common area locations that have active mailboxes. They also need to change the greeting quite often. Right now, the only way I know of changing the greeting is by me uploading a new file. I would like the end user to be able to change the greeting on the phone that is sitting there.
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We have a small, flexible workforce with a few specialist call queues. We would like to be able to forward all calls to another person in another department (queue) during lunch. There is no set lunch time, it varies from day to day depending how busy we are, so we need to be able to turn it on and off on the fly. We are using the Zoom app on PC with headsets. For example: Enquiries queue: Person 1 (on lunch) Person 2 (not working - day off, PC/app turned off) Events queue: Person 3 We want to be able to forward calls from person 1 to person 3, only for the lunch duration. We don't want to add person 3 to the enquiries queue or any sort of overflow on a permanent basis. On person 1's PC app, when forwarding is turned on and directed to person 3, calls are not forwarded - I'm assuming it is still trying to call person 2. Person 1 finds voicemails in their inbox on their return from lunch. Person 3 never receives any phone calls. Is there a way to achieve the above temporary forwarding?
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I had a meeting today, so we used Zoom app for it. However, the audio and video were breaking so badly that we couldn't continue our meeting. We had no other option but to wrap it up earlier. My boss gave me a mission to fix it. Would you please give me any advice to make the audio and video back to normal?
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