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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Hello Zoom Community, Currently we have multiple sites configured in Zoom Phone. Lets say I need to delete a site, what happens to the logs associated with the site that has been deleted. For example, will voicemails, call recordings, be deleted when the site gets deleted, or do these logs just get migrated to the default site.
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Hi all,
Is there any option for a call back?
If I want to call a user who is busy right now, is there any way for me to be notified when the user will be available? Or to call him back?
any response will be very appreciated
thanks
Alex
I am new to Zoom and would like to know if you can call an email address like you are able to in Microsoft Teams. This would be like a normal phone call, no video. In Microsoft Teams, you enter an email address and then search "External". If they are logged in, you can call them as a normal phone call, without a telephone number. Is this function also available in Zoom?
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Hi everyone! We are new to Zoom, and I'm a little confused with the extensions and phone numbers. We have one phone license and one phone number. I've assigned it as the main company number with an auto-receptionist. My boss is license holder. So if someone calls the number, I thought they could put in my extension (I don't have a number) but it just says the person is not available. Do I have to have a phone number in order to receive calls by extension?
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Hi, Has anyone with a Zoom Phone Appliance figured out if it is possible to make it work for Desk Phone Call Controls? We have Yealink VP59 Zoom Phone Appliances. In the web portal under User Settings they appear as a Zoom Appliance and not as a Desk Phone, and thus don't have the option to check "Allow Call Control for Client".
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We have enabled the end of call survey where users are allowed to leave feedback and rate the call quality and if we go under Dashboard/Phones/Quality of Service (calls), we can see the feedback if we open specific call details but unable to export reports on the feedback results. When choose a response under "Select Survey Results" the call logs go away. Standard export does not have info on survey results so is time consuming to open Call Details for every call to see if someone left feedback.
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Hello all. I have logged multiple calls with zoom and not once have they responded. Hopefully someone can assist. For some reason, when I click a number within SalesForce, zoom no longer opens up to dial the number. It works fine in any bowser, but doesnt work anymore in Salesforce. Any suggestions pelase?
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Hi everyone, I hope the subject says it all. I totally understand the limitations here, the preferred method for corporate directory or personal directory is the Zoom client or mobile app - got it. But that said, we have this peculiar need so is there anyway to display some kind of shared directory on a physical desk phones? Whether corporate, personal, doesn't matter as long as it can be centrally managed - no integrations needed, if we must upload a CSV somewhere in the back end to populate this directory - so be it. How it's accessed using the phone's menus - also doesn't matter, as long as the user can get to it; their eyes come in contact with the directory and be able to select or search an entry and initiate a call. Thanks Boyan
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