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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Overhead paging to multiple zones or selected zones

We have integrated our analog overhead paging system (which has 7 analog amplifiers and multiple speakers throughout two buildings) with the Zoom phone system. We have connected the 7 amplifiers to one analog 8301 IP Paging Adapter. We currently ente... Show more

We have integrated our analog overhead paging system (which has 7 analog amplifiers and multiple speakers throughout two buildings) with the Zoom phone system. We have connected the 7 amplifiers to one analog 8301 IP Paging Adapter. We currently enter one zone code to page all speakers . We would like to have the ability to separate the overhead paging to different zones (locations). We are not sure as to the best way to accomplish this. Do we buy additional Algo units or are there other types of units that would accomplish our goal? See the below goal and attached pic of the 7 amplifiers.

 

Our Goal:
  1. One overhead paging of combined zones (5 amplifiers) that cover 5 areas (zones) in the first floor of the main building .
  2. One overhead paging zone to page another building next door (one amplifier is connected to that zone/building).
  3. One overhead paging zone to page the upstairs of the main building (one amplifier is connected to that zone).
  4. One main overhead paging (combined) zone to page all amplifiers (all zones). Currently, the Algo 8301 covers all overhead speaker zones when we enter 7000 from any phone. The Algo is connected to a distribution adapter which is connected to all 7 amplifiers. 

Any assistance/advice is appreciated.

 

Dan Warren

 


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We're Missing Calls! "Signed out - You have been signed out because you signed in on another device

We moved from dialpad to zoom phone under the impression that our license would travel with us as users as we move between devices as is the case on every other tool we use. We work in two locations on Windows 11 machines running the zoom app differe... Show more

We moved from dialpad to zoom phone under the impression that our license would travel with us as users as we move between devices as is the case on every other tool we use.   We work in two locations on Windows 11  machines running the zoom app different days of the week, and use android phones with the zoom app installed.  We only have two users and we are not cheating licenses.

2023-04-06 15_40_57-Window.png

 

But now zoom client on Windows 11 constantly/randomly logs itself out quietly, blocking phone calls to our computer.  And it doesn't understand that we are now at location 2 and location 1 can be logged out?  

Is this because each licensed user has zoom phone running on both our office computer and our android phone? 



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Extention number

We have one phone line for a small business and don't want any extension numbers. It doesn't seem to let me remove the extension number automatically set? Any solutions? Thanks Calum 

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Resolved! Zoom phone is not using the auto attendant and IVR

Can someone help me figure out why our phone line does not use the auto attendant and IVR for call queues like sales and support?

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cellphone app very slow / irresponsive

One of our users is experiencing the following problem:"The Zoom mobile app is extremely unresponsive, especially when I try to end phone calls by pressing the red button. I have to press it 4-5 times, which often results in calling a random person o... Show more

One of our users is experiencing the following problem:

"The Zoom mobile app is extremely unresponsive, especially when I try to end phone calls by pressing the red button. I have to press it 4-5 times, which often results in calling a random person once the call screen finally closes. The unwanted call, then again, is difficult to abort. In addition, I am sporadically unable to answer phone calls due to a charging icon appearing and a message asking me to "please wait" after pressing the blue button to take the call.

 

I am running the current version 5.14.6.13477 and my phone is a Galaxy S20 Ultra 5G, Android 13, One UI-Version 5.1, Modelname SM-G988B/DS

As I use Zoom phone for work, it would be important to improve the situation. Any ideas would be appreciated. Thank you!"


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Zoom Phone Dial by Name Directory audio prompt

Can the 'dial-by-name' directory audio prompts be changed to match the IVR voice settings?

The default voice within the 'dial-by-name' directory is quiet jarring next to the IVR selected voice. It comes off as unprofessional.

 

 

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cannot register my phone number

i get error when i try to add my phone number on realme 9 device 

Log In Issues

Every time I try to log in, they require a verification code and I can't find any way to delete that requirement.  In addition even though I use the same device they say they don't recognize the device I'm using.

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how to set zoom phone as default caller on mac when facetime wont allow change

Hi I'm very frustrated. I tried going in FaceTime and selecting ZoomPhone for calling in the settings area. But it doesn't change it. I've tried several times nothing happens. When I click to dial inside HubSpot, it sends me straight to Google voice.... Show more

Hi I'm very frustrated. I tried going in FaceTime and selecting ZoomPhone for calling in the settings area. But it doesn't change it. I've tried several times nothing happens. When I click to dial inside HubSpot, it sends me straight to Google voice. How do I change the click to dial to ZoomPhone instead. I don't have admin access it is not HubSpot issue. Because if it was how is it that I am able to click to dial in Google voice. I don't have HubSpot calling. I simply need to switch the function from Google voice to ZoomPhone.

 


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Forward to zoom Call Queue

Strange issue I am having. 1) Create a call queue in Zoom and assinged a DID to the queue. 2) Forwarded a number to the call queue DID. 3) Have muliple people logged into queue. 4) When the dial the fowarded number from another carrier I can head the... Show more
Strange issue I am having. 1) Create a call queue in Zoom and assinged a DID to the queue. 2) Forwarded a number to the call queue DID. 3) Have muliple people logged into queue. 4) When the dial the fowarded number from another carrier I can head the default music of the queue and then it goes to voicemail even if there are people logged into queue. 5) If I dial the zoom DID number of the queue it works fine and it rings people phone in the queue. 6) I have tried different carriers phone forwarding with same results. Seems like zoom doesn't like a forwarded DID line to a queue. Any suggestions?
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