Phone set up - individual user

Hi, When setting up I did not realize I should skip creating an extension. I am an individual user. Now I do not see a way to go back to undo this. I want access to the direct number as an individual so that I do not have auto receptionist when someo...

Group Page/Intercom

Hello! Is anyone aware of a way to do group paging/intercom to users with only the soft phone? I know it's possible to do at the phone level for those who have a desk phone. But what about those without a desk phone... Thank you!

Zoom Phone Alerts and Notification Integration with IT Service Management Tools

How can Zoom Phone alerts and notifications feed IT service management tools such as ServiceNow and Zendesk?Some of Zoom Phone clients have tens of thousands of user. What is best practice to open tickets and manage these tickets? Zoom Phone can send...

Audio Delays For Zoom Phone

ZOOM UPDATE PROBLEM

i am asked to update a new version of zoom. When i do that, i receive a message saying it is already installed. And so i can't open zoom. What can i do to solve this problem ?

Call failed

Hi All,On Polycom phone with App version 5.13.0 (2370) and Firmware version 7.3.2.0312 we are encountering the following issue:Randomly, some users get the error "Call failed" when they try to make a call, and when we call them, their phone is not ri...

Transfer a call - person doing the transferring is internal

When a warm transfer happens from an internal user, is it possible for them to stay on the line and listen in? The caller ID still shows the internal person's number (which I see is the default setting, so not asking about that), so it makes me curio...

Open app or url based on incoming call queue

I'd like to be able to open an app or url based on the incoming call queue. i.e. Call queue 1 gets URL1, call queue 2 gets URL2 etc... Is there a way to achieve this?

Number Ported - Now Not Assiged

I ported a number from Comcast to Zoom and received an email that it was successful. Now the number has been unassigned and nowhere to be found in the account. I am unable to assign it or any number to the account user. Need help!