Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Use voice network?

Hi. I had another question about Zoom. Can I make calls using voice network if data is slow? It looks like there is a switch to carrier option. When this is enabled I apparently get put on a metered plan. Is this the case even on the unlimited plan?

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Call Restriction

Hi,What is the best way to do the following? Some users need to be able to receive inbound calls but not be able to make outbound.I have tried to play with " Restricted Call/SMS Hours" but obviously this feature restricts both, incoming and outgoing ... Show more

Hi,

What is the best way to do the following?

 

Some users need to be able to receive inbound calls but not be able to make outbound.

I have tried to play with "  Restricted Call/SMS Hours" but obviously this feature restricts both, incoming and outgoing calls.

 

There is, of course, a way to do that from the Phone number perspective but I am looking for a way to do that at the user level. This was very common in PABXs. 

I am looking also for something like Class Of Service. For example users with COS=1 can make National outbound calls, while users with COS=2 are allowed to make Mobile calls, and users with for example COS=3 are disallowed to make outbound calls at all.  (numbers are random just for example)

 

Is that possible? 

Thank you in advanced

Alex

 

 


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Unable to add back deleted user to Zoom Phone

I have two licenses for phone system. During Initial setup I did not configure it correctly. So deleted phone numbers including and company phone and the active user. Now I tried to complete the setup, I am unable to add the user because the message ... Show more

I have two licenses for phone system.  During Initial setup I did not configure it correctly.  So deleted phone numbers including and company phone and the active user.  Now I tried to complete the setup, I am unable to add the user because the message says I used up all licenses and should by additional license to add the user.  Any help is greatly appreciated.

 

Regards,

Suresh


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Resolved! Videogreetings + Videomail storage allowance not listed on storage page?

We're considering the video greetings and video mail options but can't find information on our account' storage limits for these options. I see a table for voicemail, but not videomail. https://support.zoom.us/hc/en-us/articles/360060661511-Cloud-rec... Show more

We're considering the video greetings and video mail options but can't find information on our account' storage limits for these options. I see a table for voicemail, but not videomail.

 

https://support.zoom.us/hc/en-us/articles/360060661511-Cloud-recording-storage-capacity

 

can someone help me understand what the limits are, and if there are limits less than unlimited, how many videomails in a Gb, etc., to get a sense of how often we'd have to clear space.

 

thanks,

Chris

 


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Resolved! 10DLC SMS BRAND Registration- What is the STREET NUMBER and STREET NAME?

Address:

 

1234 ANYSTREET

SUITE 100

 

STREET NUMBER ?

STREET NAME?

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Change phone number to NOT have extension i.e. direct dial

I have a single phone line with my account but it comes with an extension. I need to change it to a direct dial number

Number is 013nn 464646 x3141 but I want it to be 013nn 464646 without the extension.

 

How do I do that?

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Common Area Phones in Groups

Hi all,

 

Is this possible to add Common Area Phones in Group as members?

I noticed that only users I am allowed to add as members in groups.

 

Thanks

alex

 

 

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Change phone from Landline to Mobile

Good day. I just registered a new Zoom phone but realise that I need a mobile one instead of a land line. Can I change my land phone to a mobile phone?

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Do you have a Japanese community? Or is it possible to create a Japanese community or thread?

Do you have a Japanese community? Or is it possible to create a Japanese community or thread?

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Using Zoom, the audio control/mute icon on cell phone switches from microphone to headset picture.

I attend Zoom meetings from a Moto g power cell phone. Sometimes I have problems with sound where I can barely hear. When that happens the usual microphone shaped audio icon has turned to a headset. What does it mean and how can I reset it to the ori... Show more
I attend Zoom meetings from a Moto g power cell phone. Sometimes I have problems with sound where I can barely hear. When that happens the usual microphone shaped audio icon has turned to a headset. What does it mean and how can I reset it to the original microphone icon.
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