Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn more
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
I have a polycom phone that I am unable to configure with Zoom so that it can make outbound calls, inbound calls and communicate with other polycom phones in my office in the same network. Model of Polycom phone is VVX300
The ringtone choices are terrible. We have the Yealink MP56 and wondering how I can upload a custom ringtone so I can just get a normal sounding phone ring.
Hello everyone! I'm dealing with a Poly Edge e350 hosted trough zoom that I have to make the path to transfer an active call direct to the voicemail shorter. At the time I have to hit "More>more>T2VM>[extension]>transfer". And I would like to have it on my first options or maybe replace the function of one of the default buttons, like the one to access the messages and put it doing this function. I also know that transfer the call to **[extension] would work, but when you hit the * twice it will give you the + signal. What would make you have to wait like 2 secs to hit the * again. It can look silly but when you are all day doing the same thing you see it's going to help a lot. I was able to access the configuration file and change the order a little bit, by replacing the position from the "Park" option for the "T2VM" so I am one step closer. Does someone know a way to deal with this? My current software version from the phone is Current software version is 8.1.2.1128 I also tried to contact Poly support and they said this option should be done from provider. That's why I'm here. Thanks for the attention
Show less
Hi, I'm unable to connect my zoom app with the Phone to the exchange calendar. Please see screenshot attached for reference. Upon entering the EWS URL, I get an error message which says: The request failed. The remote server returned an error: (401) Unatuhorized. If your Exchange server is undiscoverable from the internet, you can also input your calendar resource (your email address) to sync up your calendar. FYI: Device Type - iphone Zoom- Phone app Error code: 401 Best regards, P
Show less
Hello, We recently moved over to Zoom phone from Mitel. We have a door call box that we use for security to unlock the door to allow access. Worked great on the Mitel. I'm looking for instructions on settng this up on zoom phone as a generic SIP device. All I am able to find is a generic SIP H.323 zoom room instructions. If anyone knows of instructions for something like this, please let me know. I did not try the zoom room instructions as it seems to require some type of cloud room connector license.
Show less
I work in a medium sized office (roughly 40 staff) and have an issue with clients calling back and not knowing who initially called them. The sequence is as follows: * Office staff member calls client * Client does not answer * Office staff member either leaves a voicemail and the client just blindly rings back OR doesn't have a voicemail set up * Client calls back, goes through our auto-receptionist but doesn't know who initially called them * Office staff member that takes the call back shrugs their shoulders and tells client 'they will try you again if they need you' * Cue the client getting annoyed - and rightfully so! Is there a way to identify who previously called a specific number so the staff member taking the client call back can say "I see Staff Member X tried to call you previously - please hold while I transfer you over" ?? We currently use a Microsoft Teams chat but it really doesn't work effectively in managing the process. Thanks in advance!!
Show less
When porting a small number of DIDs to Zoom Phone, new extension numbers were auto-assigned. How does one reassign those extensions back to the actual extension number. Ex. 816.607.5431 was ported and while the DID is valid and usable, a new 5-digit extension was auto-assigned. How can it be changed back to x5431?
Show less
Hi, I am having trouble with getting incoming and outgoing phone calls to work. Incoming calls are automatically responded to by the auto-receptionist stating, "There is no one available to take your call. Please leave a voicemail." I'm not sure if I have set something up incorrectly, but I have scoured over everything and still can't find answers. Any help would be SO SO appreciated.
Show less
I understand that at ZoomPhone, I have to pay when I purchase a paid call slot, I am wondering if I can get a phone number at any point in time and not lose money.
Will I have to pay again when I get the phone number?
I am wondering if there is any difference between "I will not assign a ZoomPhone to an employee until 2 months from now, but I only need to get a phone number now" or "I will get a phone number right before I assign a ZoomPhone to an employee."
Are the charges the same for both?
Thank you in advance.
Show less
My Zoom Phone line is forwarded to my personal cell. Is there a way to make the screen say for example: 'work call' or possibly make the Zoom calls have a different ringtone?
thank you
