Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Managing users voicemails and other settings

Having switched from RingCentral to Zoom Phone, I am finding that I cannot manage users as well as I used to. Is there any way to manage all of the settings of a user's account, including their voicemail recording, how long their extension rings, cal...

Resolved! Caller ID in multi site

Trying to get to the bottom of outbound caller ID - our main site is in the US, and we have created a site for the UK. The only options we have for caller ID are the main site number (US number - not much good when you're in the UK), or hiding the ca...

avick by Newcomer
  • 9 replies

Resolved! Time of day call routing

What is the best practice for time-of-day call routing? We have one central number with six users spread across multiple time zones with up to 3-hour time differences. The users who start first in the morning will answer the calls, but some users wil...

mikejr by Newcomer
  • 5 replies

Resolved! Metered Calling Credit

Do you know where can we check the available calling credits? I am not able to see any quantity listed on the account – just the next renewal date. I want to make sure we do not run out.

crissyd by Zoom Employee
  • 2 replies

Voicemail Message Header

I have end-users that are in need of hearing the voicemail message header when calling in from a third party phone. For example a user that has a wireless phone that they cannot put the Zoom app on are wanting to be able to call into a Zoom voicemail...

Teleco2 by Newcomer
  • 2 replies

Changing the Default Line Key Label

By Default it looks like Zoom put in the label of a button to be "Username Extension". However some of the Yealink phones have smaller Line Key labels. Is there a way to change it in the provisioning template to say something like "LineKey1.Label." T...

RickCH by Newcomer
  • 5 replies