Adjust incoming display to show WHICH zoom phone number is being called

[jmackey]

I have 2 zoom phone numbers to accommodate 2 different companies. But when people call either number, they are displayed the same way- making it impossible to determine WHICH phone number was being called. Is there a way to personalize the incoming display to show which number is being called. Along the same lines, is there a way to display which number was called under ALL HISTORY?

I am using the phone and desktop app. Version 5.17.11

[Eliot]

hi jmackey,

Hi jmackey,

Since you have two different companies, you could assign the telephone number for company 1 to autoreceptionist 1 and the telephone number for company 2 to autoreceptionist 2.

Autoreceptionist 1 would route to call queue 1 and autoreceptionist 2 would route to call queue 2.   

when a call comes in, the name of the call queue will be displayed.  Please see screen shot below which shows the name of one of my call queues – AR Invalid Entry.

Managing call queues (zoom.com)

Managing auto receptionists (zoom.com)

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot