Auto Receptionist's IVR - dial by extension to reach internal Zoom Phone Basic user

[peter_ng]

Hi all,

I tested the above scenario and it seems the dial by extension can reach a Zoom Phone Pro user's extension, but is unable to reach a Zoom Phone Basic user's extension.

I thought a Zoom Phone Basic had the ability to receive transferred calls? Or is this only applicable for transferred calls from another user but not from the auto receptionist? A Zoom Support article would definitely help.

Thank you.

[Eliot]

hi peter_esigo,

to the best of my knowledge, zoom phone basic is limited to extension to extension calls.  there is no outbound calling.  there is no inbound calling to a zoom phone basic user via auto receptionist or call queue.   if you need inbound and outbound calling, zoom offers metered and unlimited plans which have extensive features.

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Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot 

[sparrow]

Zoom Phone basic users should be able to receive a transferred call from another Zoom Phone user that has a calling license. The calling license is where all the additional functionality for participation in a CQ's, SMS, or AR's includes.