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Receptionist console with Zoom Assistant - Phone

JohnGage
Explorer
Explorer

‎2024-04-12 10:08 AM

Just going live today and we had planned on using the Power Pak license with the Zoom Assistant as a receptionist console.  It presents a very usable list of users with their current presence.  I'm having problems with users who has enabled calendar and contact integration.  When they have a calendar item their status changes to "in meeting event."  For users who schedule tasks for themselves that doesn't necessarily mean they are unavailable to take phone calls.  When a user has a calendar item and locks their PC their status remains "in meeting event" rather than updating to Away because the PC was locked.

 

This makes using the Zoom Assistant as a receptionist console pretty difficult.  Any thoughts/suggestions?

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