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If you still need to submit your 10DLC campaign or have a rejected campaign that needs to be re submitted, below is an amazing recording from a recent webinar we hosted that walks you through submitti...
Hello Zoom Community Members! I wanted to inform you about the 10DLC enforcement starting July 10, 2024. All US and Canada toll and virtual service phone numbers used for SMS/MMS within both the Zoom ...
Hello, I think I have a pretty simple question but can't seem to sort it out. I'm one person that wants one direct dial number. I added Zoom Phone to my Zoom account and it looks like I have Zoom Phone Basic based on the questions I answered. I now h...
Me and a handful of colleagues updated to the latest zoom, Version: 5.14.2 (17213). We go into the phone section on the app and our history for both calling and text is gone.
Our Front Desk Voice mail box has changed users and no one knows the PIN. How can the voice mail PIN be changed?
When calling from the shared line to an outgoing number, the caller ID shows us as just the number rather than the name assigned to the Shared Line. Is there a way to change the Shared Line outgoing caller ID to reflect a name rather than a number?
Hi, I have come across two users so far who show different time zones on their phone records than on their user records. We are in Eastern time. Their records under User Management both show Eastern time. Their records under Phone System Management s...
Hi everyone, I'm looking for a recommendation of physical phone (on the ZTP list) capable of Zoom Video calls. We do have Zoom phone system and usually use one of the low end Poly models that work fine with voice but I want a higher end phone which p...
Hi. Has anyone experienced not being to connect when doing outbound calls? Some calls that we make says that the call cannot be completed and try again later. However, when we call other numbers, it was able to connect. Can anyone help us with this i...
Hello, We have 3 Zoom power pack users, but one of them does not have the widget for Zoom assistant when they log in to their Zoom app. I checked that the toggle is on and running the latest version (5.14.0)
Hey Zoom team, I was trying to set up our new zoom phone system since we got all our numbers ported today but when adding the auto-assistant I thought I needed to change the number but when I removed the number from the Auto-assistant it completely d...
Hello, I'm attempting to provision an Audiocodes 445hd desk phone. Automatic provisioning didn't occur after resetting the phone so I went through the manual steps to provision. On the final step of the manual provisioning guide it says: Configure pr...
