Hi there,

I was wondering if there was a way to make an agent in a call queue aware of the number the caller dialed.  For example, if we have landing pages with different numbers attached to an auto receptionist with an IVR into a call queue, I would like the agent to know which number the customer called so they can infer which landing page the caller was on when they initiated the call.  Am I making sense?  So instead of showing the call is coming from the "support queue" they it would show the caller dialed, let's say, the sales 800 number from the sales page on our website.  Any insights?  Thanks in advance. 

Before I try to reinvent the wheel on our network;  Curious if anyone has experience with doing 802.1x authentication for physical phones on their network.

We currently use ClearPass with device profiling, and are looking to implement 802.1x on the physical phones in the environment.   Our legacy Cisco phone system utilizes CAPF certificates, which ClearPass keys-in on... However, Zoom does not offer any similar type of method.

Beyond that, the only 'certificate' based option would be to use the device MIC, but that's not particularly secure.

Anyone have a solution here?  We would like to avoid doing manual entry of MAC addresses, and make this a seamless Plug-n-Play solution.

Thanks in advance. 

How can I fix zero-touch provisioning on our hundreds of new-in-box vvx250 polycom phones?

Some auto-provision on first boot, as advertised.

Some fail and must be factory reset.  After the factory reset some will auto-provision correctly.

Many require assisted provisioning.  This requires us to log into the phone's web page and manually enter the provisioning URL, clear out the username/pass, and set DHCP to static.

My goal is to avoid assisted provisioning.  Is there a way to take the config of a phone and quickly flash it to another phone?  Can we do that in bulk?

I have US/CA Unlimited Calling Plan and International Calling Add-On. However, I received an email that says I had reached 95% of my phone plan prepaid commitment. I want unlimited calls during my subscription to US, Canada, UK, Ireland, Australia, New Zealand, Austria, Denmark, France, Germany, Italy, Portugal, Spain, Sweden, Belgium, Netherlands, Switzerland, Puerto Rico & Japan as told in international calling add-on.  If it is unlimited, how many minutes can I call these countries?

We have a few dozen wonderful Zoom Rooms, all of which are taking advantage of integrated Zoom Phone in lieu of dedicated Conf Phone hardware.  The rest of our main campus, however, is still on a Mitel PBX and staff is so used to dialing 9 to get out that they sometimes forget and brick a dial-out attempt from a Zoom Room.  They finally reached out for support so it's obviously frustrating.  The concept is ringing a bell like I saw in the Portal somewhere how to compensate for this, but might be picturing something else in another phone system.  Any suggestions to remedy while we continue to plan our global Zoom Phone rollout?

Why is it that we cannot create a holiday schedule that we can then have all of our AR's reference rather than having to go to every single AR, every year and update the company holiday schedule? 

In our previous phone system (ShoreTel/Mitel), it worked exactly that way. Then we only had to update one schedule each year, which significantly reduces the chance of making an error...

I'm Lance from SGS_TW Wireless.

Sorry, I am a third-party certification laboratory specializing in certification testing of voice quality communications. We understand that ZOOM has certification in this area, and we hope to get your approval and authorization to obtain your testing and certification qualifications. Obtain ZOOM certification for laptop manufacturers and other manufacturers.

How can I get authorization from your company?

Thanks!