We have an issue that's popped up for multiple users in the last few weeks. The Zoom Windows App will not show the complete list of Voicemails for the user. Users will see a notification of a new voicemail but not be able to review it. If the user checks the Phone App or the Web App he is able to see and manage the voicemails successfully.

We made sure the user's line was checked to view in Zoom Voicemail. Still not showing the complete list of voicemails.

We're running Zoom version 5.10.4 (5035) in a Windows 10 environment.

Any help would be greatly appreciated. Thank you much!

Does Zoom have a disaster recovery plan if they go down? With our previous carrier, if their servers or system went down all of our incoming calls were routed to one mobile phone.  Is this possible with zoom as well and how do I go about setting this up?

Hello,

I am using the new Focus mode on the newest MacOS operating system and noticed Zoom Phone still rings even though I have blocked all app notifications when I have Do Not Disturb turned on. Any suggestions or ideas of why Zoom Phone is still ringing with this turned on?

Thank you,
Brandon

I need to set up my system with a message for the incoming caller (insurance disclaimer, in my case). In the event I don't answer, this is to be followed by instructions to leave a message.

Have tried Auto Receptionist and Call Queues setups, but this is still not working.

Can anyone help out?

We recently began using the "New Teams" on Windows 11. Since updating to the New Teams, if we are on an internal call using Teams, and a we receive a call on Zoom Phone, the Teams call immediately hangs up and the Zoom call is automatically answered. This didn't happen on using the prior version of Teams. Has anyone else experienced this? Is there some integration issue with Zoom and the New Teams? We are all on Zoom version 5.16.22807.

Bluetooth earphones cannot be used when using the ZOOM application on Samsung Galaxy z Flip 4

When using the ZOOM application on the Samsung Galaxy z Flip 4, if you connect Bluetooth to Bluetooth earphones or car speakers, you can't connect Bluetooth to Bluetooth earphones or cars, and you can only hear sound through the speakers of the mobile phone itself.

I just bought a new Samsung phone. I cannot connect to my car's Bluetooth audio through the Zoom app at all. It is very frustrating. I cannot find an audio setting in either the app or website that helps. My Bluetooth audio is working perfectly for evey other app.