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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Additional Phone Numbers Ported In

We have a block of 100 phone numbers that we are looking to port into Zoom Phone. We are only actively using 25 of these numbers, and we would only have 25 user Zoom licenses. Would we need to pay ($60/year) for each of the additional 75 numbers that... Show more

We have a block of 100 phone numbers that we are looking to port into Zoom Phone. We are only actively using 25 of these numbers, and we would only have 25 user Zoom licenses. Would we need to pay ($60/year) for each of the additional 75 numbers that are ported in?


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reply-icon Latest Reply - 

Zoom phone audio transcripts text file

Hi, 

 

Can anyone please advise if the Zoom phone audio transcripts are available in text file format, the same as the Zoom meeting transcripts? It seems pointless if they are not. 

 

Thank you,

reply-icon Latest Reply - 

Enable ConnectionServices no longer in Android app.

I use Zoom for the softphone for work. I also use hearing aids. Since my audio device is a hearing aid and not a headset, for the android zoom app to use my hearing aids as the audio out I have been needing to Enable ConnectionServices. (More>General... Show more

I use Zoom for the softphone for work.  I also use hearing aids.  

 

Since my audio device is a hearing aid and not a headset, for the android zoom app to use my hearing aids as the audio out I have been needing to Enable ConnectionServices. (More>General>Enable ConnectionServices) because for some reason the app does not just use the default system settings.  in the latest update this option is no longer there.

 

I have searched all around the app for this setting to see if it has been moved but it is not anyplace I can see.   I really do need this option to function.

 

Thanks!

 

 


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where can i view the "Premise Peering Design Guide"

I want to connect a Ribbon SBC so that i can call between zoom phone and the on prem Mitel. There;s a form that states to review the design guide, but i cannot locate it.

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BLF COMPANY WIDE

New to Zoom and new to Admin of Zoom. can i on my VVX phones make a BLF template for all my Phones company wide - i want to created a Extension called "Page" and i want to this pop on every one in the second button position. Can i do this and lock it... Show more

New to Zoom and new to Admin of Zoom.   

 

can i on my VVX phones make a BLF template for all my Phones company wide - i want to created a Extension called "Page" and i want to this pop on every one in the second button position.  Can i do this and lock it in so they can remove it on the Keys and Positions? 


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Incoming Calls showing up as anonymous

Hello! 

 

We are having a weird issue where when people call our zoom lines, they are showing as anonymous. Is there somewhere I can check to see why these people are showing up as anonymous?

 

They are not blocked.

Resolved! Outgoing caller ID showing wrong number on desk phone

Recently I noticed the outgoing caller ID on my desk phone is not showing the correct number from my settings. It's using the main company number which is toll-free. The Zoom desktop and mobile apps show the correct caller ID. Any ideas on how to fix... Show more

Recently I noticed the outgoing caller ID on my desk phone is not showing the correct number from my settings. It's using the main company number which is toll-free. The Zoom desktop and mobile apps show the correct caller ID. Any ideas on how to fix this? Desk phone is a Poly VVX450.


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Desk phone caller ID change with Call Queue or AR caller ID.

Hi Team, Do let us know how we can show the caller ID of Call queue or AR, as We wanted to display the same outbound caller ID or 5 digit caller ID for internal 5 digit extension calls also.i.e for internal Zoom phone call within organization. Note –... Show more

Hi Team,

 

Do let us know how we can show the caller ID of Call queue or AR,  as We wanted to display the same outbound caller ID or 5 digit caller ID for internal 5 digit extension calls also.

i.e for internal Zoom phone call within organization.

 

Note – We are trying to change the caller ID on Desk phone\Common area poly phone.

 

We have below Configuration for Outbound caller ID on site level,


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Incoming call shows as Unavailable , does not show Phone Number when Ringing

Hi Team, 

We have observed a issue as when we are getting Incoming call , it shows as Unavailable, does not show Phone Number when Ringing. 

Sharing the logs samples for ref. 

Do let us know, Why it shows as Unavailable?

AD Attribute that brings over cell numbers to Zoom Contacts

We are wanting our users cell numbers to show up on their Zoom contact card...does any one know the AD mapping that would pull this over for us?

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