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We have had several users comment that when they select simultaneous to ring to all devices it doesn't happen. It will only ring one device instead of all at the same time. This has only happened recently. Is there is fix or is this a broken feature since the last update?
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Hi! I am having problems with a provisioning template for my Poly phones. I am trying to use a provisioning template to assign a vlan to the phone, but have the PC Ethernet port assign a different Vlan for the PC I connect to it. Here is the template thus far: vlan device.set="1" In this example, the phone would be assigned VLAN 10, but the port should tag traffic from the PC port to 20. Thanks!
device.net.vlanId.set="1"
device.net.vlanId="10"
device.net.lan.vlanId.set="1"
device.net.lan.vlanId="20"
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We have quite a few phones that have a utilitary function, so when people are searching the directory these locations will come up. Is there a way to prevent a number, especially a common area, from not returning an extension in the directory search?
I successfully registered my 10DLC information but now am forced to have an opt out on outgoing messages.
Is there any way to remove this message? We do not send promotional messages via zoom.
Zoom is not allowing calls to be connected for one of our users. Each time a call tries to go through to her extension, it comes back with a message of a poor connection and the call drops. Funny thing is she can make calls with video and they connect just fine?
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I just went to a meeting where about 6 or 7 people stated they sent me their information for leads. Unfortunately not a single text is vissible. So I entered my phone number into my cell phone and sent a text to myself and it never came through. So I tried sending a text a text from computer via Zoom and I got the message that my phone had not been setup for 10DLC. I am sadly mistaken because I set that all up a long time ago. My account shows my Campaign was added and is active and that 2 of my numbers (out 0f 3) have been verified and enabled. So why can I not send or receive texts to numbers outside of my partners phone (one of the verified enabled numbers) and her to me. I need clients able to do this. Regards - Greg
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My campaign is constantly turned down despite being VERY CLEAR that we do not sell or share information. I even put together a video: https://www.loom.com/share/4199a5d2195a457ea0701de72d7acebf?sid=319b2eaf-64aa-4c55-b1f3-9c5aeb81fe99 Basically, we don't use SMS/Text for marketing. There is no "central number" and each external-facing staff has their own Zoom Phone number. It's like texting your friend. There's no campaigns or any routing messages or notices going on. Even on Calendly, you only get messages if you schedule a meeting and give us the number in the space where it asks you to put your number to get reminders. Even we know that's not the same as giving blanket permissions. More frustrating is that we are being hung to dry because we do collaborate with other professionals on the client's team - such as CPAs and Attorneys - to deliver services. We get written permission to share documents and data as to perform a service. But that's interpreted as "yUo s3Z yoU ShArEs InFORmation..." Facepalm. How can we get to speak with someone who will actually read things for comprehension?
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Hi, Whenever I try to submit a new SMS campaign I receive the following error message: Fail to register SMS campaign due to 400 Bad Request: "[{"code":501,"description":"Length must be between 20 and 320","fields":["helpMessage"]}]". Please contact our support team. Any help would be greatly appreciated,
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Enabled Dial by Name, added it as an IVR option, and uploaded a new greeting to reflect the added option. Everything is working as anticipated except that the Dial by Name option auto presents after the greeting. Is there a way to turn this off to prevent the behavior? Thanks.
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Hello there! I am new to zoom phone and I will be using it to take incoming calls from my clients. I have set it up on my desktop and mobile phone. I did try to test it out with one of my clients but whenever he calls me, the call notification does not pop up on my screen on either desktop or my phone. I will only found out that someone called because it showed up on the history. According to the person who called me, it say's that I am not available. I have ensured that my status is available and ringtone has been set as well. Need your help on this, please!
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