We have had several users comment that when they select simultaneous to ring to all devices it doesn't happen.  It will only ring one device instead of all at the same time.  This has only happened recently.  Is there is fix or is this a broken feature since the last update?

Hi!

I am having problems with a provisioning template for my Poly phones. I am trying to use a provisioning template to assign a vlan to the phone, but have the PC Ethernet port assign a different Vlan for the PC I connect to it. Here is the template thus far:

vlan device.set="1"
device.net.vlanId.set="1"
device.net.vlanId="10"
device.net.lan.vlanId.set="1"
device.net.lan.vlanId="20"

In this example, the phone would be assigned VLAN 10, but the port should tag traffic from the PC port to 20.

Thanks!

Zoom is not allowing calls to be connected for one of our users. Each time a call tries to go through to her extension, it comes back with a message of a poor connection and the call drops. Funny thing is she can make calls with video and they connect just fine? 

My campaign is constantly turned down despite being VERY CLEAR that we do not sell or share information. I even put together a video: https://www.loom.com/share/4199a5d2195a457ea0701de72d7acebf?sid=319b2eaf-64aa-4c55-b1f3-9c5aeb81fe99

Basically, we don't use SMS/Text for marketing. There is no "central number" and each external-facing staff has their own Zoom Phone number. It's like texting your friend. There's no campaigns or any routing messages or notices going on. Even on Calendly, you only get messages if you schedule a meeting and give us the number in the space where it asks you to put your number to get reminders. Even we know that's not the same as giving blanket permissions.

More frustrating is that we are being hung to dry because we do collaborate with other professionals on the client's team - such as CPAs and Attorneys - to deliver services. We get written permission to share documents and data as to perform a service. But that's interpreted as "yUo s3Z yoU ShArEs InFORmation..." Facepalm.

How can we get to speak with someone who will actually read things for comprehension?

Hi,

Whenever I try to submit a new SMS campaign I receive the following error message:

Fail to register SMS campaign due to 400 Bad Request: "[{"code":501,"description":"Length must be between 20 and 320","fields":["helpMessage"]}]". Please contact our support team.

Any help would be greatly appreciated,