Zoom Phone System
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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Disable App One Touch Dialing?

On the app, if I scroll through history and accidentally tap on a name..... the app immediately starts dailing.  Is there any way to disable this and "confirm" that you want to initiate the call? 

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Enable ConnectionServices where is it?

I use Zoom for the softphone for work. I also use hearing aids. Since my audio device is a hearing aid and not a headset, for the android zoom app to use my hearing aids as the audio out I have been needing to Enable ConnectionServices. (More>General... Show more

I use Zoom for the softphone for work.  I also use hearing aids.  

 

Since my audio device is a hearing aid and not a headset, for the android zoom app to use my hearing aids as the audio out I have been needing to Enable ConnectionServices. (More>General>Enable ConnectionServices) because for some reason the app does not just use the default system settings.  in the latest update this option is no longer there.

 

I have searched all around the app for this setting to see if it has been moved but it is not anyplace I can see.   I really do need this option to function.

 

Thanks!


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Can i set automated sms drips in Zoom Application for Phone or PC ?

I'm exploring options for setting up automated SMS drip campaigns and wondering if it's possible to integrate such campaigns into the Zoom application, whether it's on a mobile phone or a PC. I'm interested in any insights or tips that fellow communi... Show more

I'm exploring options for setting up automated SMS drip campaigns and wondering if it's possible to integrate such campaigns into the Zoom application, whether it's on a mobile phone or a PC.

 

I'm interested in any insights or tips that fellow community members might recommend for this purpose. Your expertise would be greatly appreciated!


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Play recording to outbound call

I have a Zoom Phone - Sales user wishing to play a recording to active call when ever they reach a clients voicemail. 

Is this a option available for this, if so it work with soft phone or require hardphone for button bypass for speaker to microphone. 

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Resolved! How to find by co-workers name in Zoom app in cell phone

Hi:I am a zoom phone user and my cell phone is iPhone.How I can find co-workers name in Zoom phone app/ phone/ dial in extension number page ? In computer Zoom application, i can find co-workers name in phone functoin.But in cell phone. I can not fin... Show more

Hi:

I am a zoom phone user and my cell phone is iPhone.

How I can find co-workers name in Zoom phone app/ phone/ dial in extension number page ?

 

In computer Zoom application, i can find co-workers name in phone functoin.

But in cell phone. I can not find user by name, could you help ?

 

thank you.

 


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Zoom for Intune SSO works with Edge and App Protection Policy only 50 %

Hello,I have the following problem. [Unfortunately, I haven't really found anything about it here or I'm blind in both eyes - ]I have an Android tablet (S6 Lite) with Android (13), which is fully managed via MS Intune. An App Protection Policy has be... Show more

Hello,

I have the following problem. [Unfortunately, I haven't really found anything about it here or I'm blind in both eyes - ]
I have an Android tablet (S6 Lite) with Android (13), which is fully managed via MS Intune. An App Protection Policy has been rolled out on this tablet to protect the company data.
I have installed Zoom for Intune so that the app interacts with the Zoom app. So far so good.
I was also able to make the desired settings via a configuration policy. When I want to log in from the app via SSO, the Edge opens as a managed browser. Until then, SSO also works. But when I press the button to start the Zoom for Intune app again, nothing happens.
In the app, under "Data Protection" in "Select apps to exempt", us.zoom.videomeetings and us.zoom.videomeetings4intune are stored.

Does anyone have experience with such a scenario?
Thanks for your help!


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Asset uploads don't include a category for Ringtones?

We are in the process of transitioning to zoom phone. I find it odd that we are able to upload custom hold music, etc, and not able to provide our own ringtones to our users. Am I just missing this option somewhere else? or does Zoom support custom u... Show more

We are in the process of transitioning to zoom phone.  I find it odd that we are able to upload custom hold music, etc, and not able to provide our own ringtones to our users.  

 

Am I just missing this option somewhere else? or does Zoom support custom uploaded ringtones at all?  


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your account is inactive. please contact the admin zoom

I am the owner of the account. I don't know how to activate my account is there no admin in my account please can anyone guide me properly? how do resolve this issue? ( my subscription is Zoom phone basic) Help me please as soon as possible is an eme... Show more

I am the owner of the account. I don't know how to activate my account is there no admin in my account please can anyone guide me properly? how do resolve this issue? ( my subscription is Zoom phone basic) Help me please as soon as possible is an emergency.


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reply-icon Latest Reply - 

Porting numbers to Zoom without a BTN

Hello:I am a new customer to Zoom Phone and plan to port numbers to Zoom. The Porting Form asks for a BTN. Our current phone bill doesn't show a BTN. I've asked my provider (Century Link/Lumen) how to obtain one if it isn't listed. Their reply is tha... Show more

Hello:

I am a new customer to Zoom Phone and plan to port numbers to Zoom. The Porting Form asks for a BTN. Our current phone bill doesn't show a BTN. I've asked my provider (Century Link/Lumen) how to obtain one if it isn't listed. Their reply is that I may just have to skip that step in the process. Not sure how to proceed.

 

Thanks!


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