I am so frustrated with my connectivity to Zoom and I don't know how to fix it. When I am in a meeting, I can see and hear everyone just fine. Everyone's video is live and active and the sound is good. If I speak up to add something to the discussion, the group tells me that my video froze and my audio was cut out. This doesn't happen to anyone else in the meeting. I have made sure my software is up to date, I've cleared my browsing history and cache, I have only two tabs open. My internet provider says I have good internet speed. I am connected via Wifi in my home.  I use a MacBook Air. Any suggestions will be appreciated.

Hi Customer Success Forum,

I am a brand new user on ZOOM. I signed up last night. I am not in a company, but just a personal user.

I downloaded 'somethings' but really have no idea what I am doing. ZOOM is extremely complicated and I really need some help please.

I'm trying to set up ZOOM to receive a LINK for my elderly father to view the funeral of his sister from Perth Western Australia tomorrow. He is in a rest home in Auckland. He's 89 and she was 93. He is medically compromised and is absolutely unable to travel from NZ to Australia. His doctor assessed him as medically unsafe to travel anyway.

HELP PLEASE - how do I find out what I even signed up for - and - how do I set my laptop up for ZOOM - and - how do I know what to do when I receive / click onto the link? Does it come in an email or how?

Thank you very much,

I tried to edit the time of a meeting but now the meeting has completely disappeared. It's not in my recently deleted or in my previous meetings… anyone know how I can recover this meeting? It's an ongoing weekly meeting with multiple members that has been going on for a long time so I'd rather not have to create an entire new meeting. Thanks!

I hadn't used zoom for a while - but now when I share a screen - instead of having 2 small windows for the two participants and a main screen being shared - this screen is super small and I can't see the other person - I can't work out what has changed with settings and it's driving me nuts. Thanks

I'm running Zoom version 5.17.2 (29988) on a Dell laptop running Windows 10 Pro. I have two (possibly related) problems when I'm attending an online service on Zoom:

1. First, I can't see the main camera feed; my screen only shows the PowerPoint slides, not the live action. (I do hear the audio.)
2. The feed from my camera doesn't show up in the main room; I can see myself in the breakout room, but not in the main room.

Thus far, I have uninstalled and reinstalled Zoom several times, with no change in Zoom's behavior. I've checked to see if I might have accidentally pinned a screen, but that doesn't seem to be the case. I can't seem to figure out anything else to try. Does anyone have some suggestions about where I can start checking?

Thanks.

I was teaching a class and wanted to show a short youtube (or otherwise) video using share screen. The students were unable to see or hear it. I should be able to do this, but don't know the steps. Can anyone help? I'm a 1, 2, 3 type of thinker as in.

1. Do...

2. Do...

3 Do...

I am very grateful for help with this.

I already set up my photo in my profile. ( paid account, by the way)

When I am on a Zoom call and want to turn off my video, my profile picture used to pop up. I only see my name now and no photo.

How can I fix this issue? I looked around in settings and was unable to find this option.