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I am facing the black screen issue. What was that?

Aslam236
Newcomer
Newcomer

‎2024-02-21 07:47 AM - edited ‎2024-02-22 03:37 AM

I take a university lecture on my mobile phone, I am facing the black screen issue. What was that? If you want to check your mepco online bill then click on it.

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2 REPLIES 2

Humashankar
Community Champion | Customer
Community Champion | Customer

‎2024-02-21 11:20 AM

Hi, You mean to say you face camera issues / over all meeting is not active and giving you black screen ?

Trying to understand a bit better.

 

Meantime - can you try uninstall and reinstall your app - if in case from desktop you can try private browser to see if it works good

 

Hope this helps!!

Thank you very much and have a fantastic day!
Warm regards

Huma
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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2024-02-28 07:46 AM

Hi @Aslam236! Were you able to uninstall/reinstall the app as @Humashankar suggested? If the suggestion worked, please mark their reply as an accepted solution. 

 

If you have any more questions, feel free to reach out!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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