Hello, recently a user in our organization complained he was not able to login to zoom meeting twice, neither via browser nor desktop app. We utilize Zoom VDI. When I attempted to read .dmp log generated during the time of crash, I was not able to open them. Could you point me to the direction where I can send these logs to in order to collect error codes for further troubleshooting?

Hi. Using the Android app on my tablet, I go to a class where the teacher screen shares a PDF of a textbook. But I have the paper textbook so don’t need to see the screen share and I’d rather stick with gallery view and see my classmates. On the PC I can just make the screen share tiny. Is there any way I can do something similar - or decline to see the screen share - on an Android tablet?

One of our employees has been having consistent trouble with their zoom phone system as a whole.

She uses the poly voyager 5200 UC, but for some reason it constantly cuts out audio while others are speaking and also while she is speaking. Up until today I assumed it was some sort of bluetooth issue, but she had since retired the 5200 and used the handset only to get the same result.

The only sort of error it will give is it sometimes says that a microphone isnt detected.

Zoom version 5.17.31859

Poly lens app was used to update the bluetooth device and there are no driver updates available.

Hi Everybody,

With the latest update, I'm having troubles with the Zoom app, I can't connect my Zoom through android cellphone (Galaxy S21 Ultra) using any bluetooth headphone or Android Car Audio. 

When the meeting start, It show that the bluetooth is connected, but the sound is coming out of the speaker.

I reseted my cellphone, uninstall and install 3 times zoom app, unpair and pair again my devices (All devices works using any app except zoom).

I'm looking older versions but I can't found it.

Any idea?

I have had good video on zoom for years.  In last two weeks, my video has gone darkish and has a green cast.  I've tried playing around on video settings with no luck.  Did something change on defaults?  Help me figure out how to get back to a good video image.  (btw, I don't use any filters or backgrnds, so that isn't part of the problem.)  thanks for the help.

I recently saw that external USB webcam support was enabled in Zoom 5.17.0 and got super excited! Unfortunately I am unable to get this to work in any of the configurations attempted.

My primary setup is using a Blackmagic ATEM Mini with a mirrorless camera. This shows up as a USB webcam and works great in FaceTime and other apps. The iPad is usually connected to a Thunderbolt 4 dock and has an external monitor connected.

When first attempting to launch Zoom 5.17.2 in this configuration the app was stuck in a crash loop during launch. I disconnected everything except for the ATEM Mini connected directly to the iPad. This allowed me to start a meeting, but the app would crash after attempting to switch cameras to the ATEM Mini instead of the iPad’s built-in camera.

This experience has led me to a couple of questions;

1. Is anyone else running into similar issues on Zoom 5.17.x or later?
2. What is the expected user workflow to enable external USB webcams? Just have it connected and select switch cameras while in the meeting?
3. Are there any limitations to this feature with Thunderbolt docks, external displays, etc?

Hoping to figure this out so I can continue to be 100% iPad in my workflow. Zoom external camera support has been the missing experience to make this possible!