I use two monitors connected via HDMI and a SELORE hub to a Lenovo Thinkbook.  When in 'regular' meeting  (no rooms, typically 1:1 but sometimes 1: many, typically with screen sharing but not always) the session often momentarily cut out. 

The Zoom connection is maintained, both monitors go blank and neither party can hear each other.  After about 5-10 seconds the monitors return, but in Windows' timeout' mode.  I enter my Windows PIN and I'm back in the session, but I need to turn on my camera.

I'm running Windows 11 (2024-02 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 for x64 (KB5034467 and 2024-02 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5034765)) and and Zoom client version 5.16.10 (26186).

It's not a hard fault, there's no predictability, sometimes it happens early on in my working day,/early in the Zoom meeting, sometimes, it doesn't happen at all, and sometimes in between!  It's been happening for 9 months and I've finally 'had enough'!  I've also an important presentation coming up in 3 weeks and I don't want it cutting out during that.

The problem does not occur when I'm running the laptop either using its own monitor or a single external one.  The problem also occurs when using a different hub, eiQGraphic Card USB Docking & Charging station.

Any ideas for a fix?

Many thanks

I teach online language courses and will be  on vacation for 3 weeks. I have asked a colleague to teach for me whilst I am away. How do I enable her to use my Zoom account for the 3 sessions that I am away. She does not have an account but I do? Is it sufficient for me just to give her the log on details for the class that I give to the other class participants? Will this enable her to use features such as screen sharing and recording the sessions etc?

I clicked a meeting ID link on a web page. On my laptop it said the host was notified and it stayed that way for an hour. I also tried joining the meeting thru the app, same thing. I thought the problem was with them, so I let it run. Finally  I clicked the same on my iPhone and I got right in.

Hello.  I'm just scheduling a meeting and there is no field where I can enter meeting information (instructions, meeting objectives and pre-read requirements) before I send the meeting invite.   Can anyone provide instructions on where I can enter this information?

(for information, and not to distract from my question above, I have set up hundreds of meetings in Zoom over the last 4 years all with the same  meeting information which I cut and paste into the field, the field must have disappeared in the last 2 weeks?)

Hi!

My Powerpoint presentation is lagging when I'm presenting it in my zoom meetings. I have have a Mac and it works when I'm sharing the deck in "slide show mode" but not when I'm using "presenter view". Has anyone a similar experience and if so, do you know how to fix it?

BR, Evelina