Hi,

I’ve been using Zoom happily for over a year, until a couple of months ago.  Suddenly my screen is freezing A LOT during meetings.  I’ve tried everything I can think of, from re-setting my home router and phone and iPad internet settings completely.  

I’ve also tried removing and re-installing the apps on both my phone and iPad.  Nothing is working.  

This is the only issue I’m having, I’m not having any other internet issues on other apps or sites.

Please can someone help, I can’t even get in touch with support as it keeps telling me I don’t have an account when I’m signed in! 

Hi,

Need some help here. Normally I Zoom from my phone but I'm in a class that is running on Zoom. Today in the intro to the class, audio worked but my video was either black with my name or a general prohibition sign. Zoom is showing my web cam but after the meeting and trying to figure things out the only thing that came to mind was the fact that I run a VPN. Could that be the issue? Is there anyway to test this out before my class on Monday?

I have to say as a former IT Systems Engineer I'm really embarrassed that I can't figure this out.

Thanks for your help.

Suzy

We have several Dell Inspiron 7560 laptops running Windows 11. Our audio devices are Sennheiser office runners, which are connected to a USB port in a WD22TB4 Dock connected to our laptops. Dell issued a firmware update for the Dock on January 2024 and since then, we experience the following:

- While in a Zoom conference, if we mute/unmute several times (as is normal during typical meetings), eventually we hear a screeching noise in our Sennheiser headsets and we cannot hear audio anymore. The only way to exit this is by resetting our Sennheiser device. This is ONLY happening to those of us that have applied the firmware update and it ONLY happens when we use Zoom. The issue DOESN'T happen if we connect the Sennheiser to a USB port in the laptop itself (which is not very convenient for us)

After a long discussion  with Dell in which we tried several solutions on their side, both sides agreed that this is a Zoom bug.

Has anybody else experienced something similar?

The speaker on my laptop works perfectly. Spotify, youtube etc all sound works. However the last two days I can not hear anything on Zoom Meetings. My mic and all work, just not the speaker.

Has anyone had this issue before? How did you fix it? Really desperate for a solution.

Buenas tardes desde la ultima actualización del Zoom cuando accedo a una reunion y activo la camara se pone todo en verde mi cara... Lo que comparto en pantalla no. 

He probado a ver si podía ser de mi ordenador pero no es. 

Ya que puse la cámara del ordenador sin estar en Zoom y no sucede. 

Me podéis ayudar?

Uso Windows 10

Hello Zoomlanders, 

OtterPilot seems like a nice feature as a virtual assistant to take notes. However, on Zoom settings side, I have not been able to figure out how to configure Zoom so meeting owners can restrict or allow for a scheduled meetings.

Is there a way to restrict or manage the use of such virtual assistants (OtterPilot) without entirely blocking the app (OtterAI)? 

Ideally, Zoom has the ability to allow each meetings to set their own restrictions as meetings are scheduled. 

I've been having an issue for about two months now. When I'm in a meeting, no one can hear what I say because the volume is too low.

I attend two meetings a week. The people I meet with each have their own laptops or phones that they use for the meetings. Everyone can hear each other fine, except that no one can hear me clearly. They can hear that I'm speaking, but the volume is so low they can't make out what I'm saying. This happens whether I use my laptop or my phone for these meetings. Attendees can hear one another just fine, the issue is only with me.

When I use my phone for calls or other voice media there's never any trouble with my volume, but when I use Zoom, I'm too quiet to be heard.

I haven't found a place in Zoom settings that can help me with this issue. Can someone help me figure out how to correct this problem?

EDIT: I forgot to mention that the issue persists on the laptop whether I use my bluetooth headset or the system sound and microphone, and all Windows microphone settings are at max.