In my company, which carries out educational activities, we faced such a problem: some teachers at a meeting, clients cannot turn on audio and video (the buttons are simply not active), and at other meetings everything works fine for them. Can you tell me how to solve this problem?

Hi I have an external camera which Im  connecting to zoom via cam link .  

I also have an external microphone but there is a delay . I can clean up this delay but it requires purchasing expensive software (audio hack and loopback which is $156) 

I also have a DJI lapel mic which i can plug into the camera, but when i do that , the video is from the cam link  but the audio is from the internal computer mic. Its as if the lapel mic is not welcome. 

Is there a way to tell zoom to use the audio from the lapel mic and not internal computer microphone when connected via cam link?

I have also tried connecting my external camera via USB and the problem is the same.

Or is there a way to fix the delay for the external mic without purchasing expensive software?

Many thanks  

We have applied for  Zoom Hardware Certification for USB CAPTURE CARD .  Our application ID is #834247100  . We had applied this 2 months back  . We have not received any response  , we need guidance on how to proceed further and whome should we contact for the same . 

Nitesh S Bafna .

I have tried uninstalling and re-installing Zoom several times and it still doesn't work. It was working fine before the Zoom update but now, when I share my iPad, even though I click on share audio as well, attendees can't hear the audio from my computer. 

Why is this happening and how can I fix it. Please help. I can share the computer audio if I'm sharing a screen on my computer but not when I share my iPad.

I don't want to share the iPad sound, just the screen and have the computer audio be shared as well when I'm sharing my iPad.

Please help.

I do not have any images because there's no error showing or anything. It just doesn't happen.