Recently I have been unable to log into my Zoom account directly using my Windows PC to start or join Zoom meetings. When I try to log in I get an error message saying:-

"Your app version needs to be 5.11.4 or higher to sign in. Please contact your IT team to update your app."

I am a private user so I don't have an IT team to contact. (I am the IT team and the user 😁)

I am however able to log into my account using the Zoom app my Samsung phone and also using the Zoom app on my Apple iPad. I have tried downloading the latest version of Zoom to my PC but it does not address the issue. Does anyone have any suggestions or solutions? 

Hi there,

I have my zoom work perfectly on my laptop. However, when I log into VMWare and start zoom on the virtual desktop (VD), my video is very pixelated and the virtual background is disabled. I've already tried to - 

• Update Zoom on both my laptop and on VD to be the latest version
• Log in to Zoom account on both laptop and VD
• Double check the settings on the zoom account to enable virtual background
• Restart laptop, VD, Zoom a couple times

But it still doesn't work for me. Any advice here?

Good afternoon, everybody !

I am a teacher and I have many online classes on ZOOM. I usually use the app on my computer, but recently I've bought a Samsung Galaxy S9 Ultra tablet to work when I am not a home. However, I am very disappointed with the functionalities of the ZOOM Android app. Is it normal that it is only a simplified version of the computer app ? I can't select one window to share, there's no chat window (it takes the whole screen and I can't see my students while writing a message...) among other limitations. Is there a way I can have the same functionalities and experience on the tablet as the one I have on the computer ? If the answer is no, I am afraid I'll have to leave ZOOM and use some other meeting app. I am really worried about this, many of my students have already complained. It is not normal to pay for a product and do not be able to use it as needed.

Many thanks for you help,

All best

We recently reported an issue where someone came into a waiting room for an invite only meeting. When we declined their admittance Zoom pushed us to a reporting tool. The reporting tool then sent us an email with a link to confirm the report but the link doesn't work. Confirm the Report

When we click on the link we get an error message: "Looks like you can't access this page right now" (200). We've tried it across multiple days.

This was using a Windows 10 machine, in Chrome, Zoom One Pro account

I have an enterprise account and my employer. I'm on a Mac but the newest build of Zoom refuses to take me thru the SSO process to login. 

Previously at login, I clicked on the SSO button and it took me to the employers portal I signed in, and then the Outlook widget set Zoom mtgs on my calendar.

As of last week, the SSO button does nothing but login me in under my corporate email to a FREE ACCOUNT, with 40 min limit. This is a ZOOM BUG, please fix!

So as the title suggests, the AI Companion is generating meeting summaries for all of the meetings that I schedule through my zoom app or portal, however it doesn't generate for meetings that are scheduled through my calendly links. 

I've looked through settings on both Zoom and Calendly and don't see any that seem amiss. Thoughts? 

I rely on captions to understand what's being discussed in meetings. Right now, if I try to dock both the chat window and the full-transcript window, one overrides the other, and I end up keeping one of them windowed to see them both. Is there any way to dock both windows on the same column so one can see the closed caption transcript and be active in the chat? If not, is there a way to set windowed features to always first/ in front? It's a pain trying to fish through windows to re-locate these, but maybe these functions already exist and I'm just unaware of it. Thanks in advance