How do I change the resolution of the uploaded video? Or do I need to put it in the Workplace initially? The basic cost from the cloud is 640 by 320. How can I increase the resolution of a recorded recording?

We simply do not have the function to change the resolution in the settings.

I have an SSO login for my company.  It works fine. 

I just received a 2nd zoom SSO login from an educational institution.  

When I use the desktop zoom client (windows 10, v 5.8), it automatically logs me into company sso account..

I need to sometimes switch to 2nd SSO account, but when I try "Switch accounts" or sign out and then go to sign in, when I choose the SSO option, it whips by and automatically logs me into the company SSO account.  I am not given a chance to type in a domain to log into the 2nd account.

How can I fix this? 

hello

for Zoom calls, how can i make sure i use a datacenter in Germany, i am located in Europe and i cannot choose.

under statistics it says "you're connected to Zoom Global Network via data centers in the United States (DCA) " and when i am on a call, ping sometimes is around 90-100ms so quite high.

Video and audio is good though

A while back i remember it was giving me a DC in Germany automatically and ping was lower. Can one choose a DC in Europe? Is Germany still the only option?

I am on a free plan right now.

thank you

In many of my saved invites, somehow the invitee mysteriously disappears before the meeting date and at the time of the meeting, they don't have a link to the meeting and I don't see their name listed anymore as an invitee? Often the invitee gets a notice that the meeting has been cancelled - when it has not. What's going on?

I have recordings that I know I still need to download, yet Zoom says they have been downloaded twice. Is my email hacked, and someone is downloading my recordings, or does Zoom count something as a download that I'm not aware of? I'm on a free account. Thanks!

For over a year now I haven't been able to use Zoom on my MacBook pro. Anytime I try to join a meeting I'm just stuck on the "connecting" screen and it just continues to load forever. I know it's not my internet because I can join meeting from my iPad and phone using the same network. I've tried everything - closing the app, deleting and redownloading. I'm not sure what to do or what the issue is and its getting frustrating because I can not utilize the app on my Mac.