Hello,

Happy new year 2024.

I got a problem on Windows 7 Home Edition, i3-2310M, 8GB computer.

I have uninstalled and downloaded latest version of Zoom Desktop Client.

I have used CleanZoom tool to uninstall Desktop Client.

I have tested with and without the anti-virus (Bitdefender)

I have tested with older versions of Desktop Client.

I confirm that Desktop Client was working well few weeks ago.

Always the same problem.

No problem during installation.

Zoom Desktop Client takes about 4-5 minutes to start (from start menu, from an e-mail link)

The application appears in Task Manager but no GUI during few minutes.

Can someone could help me to solve this issue ?

Zoom Desktop Client Version 5.17.2 (29988) (64 bit)

Windows 7 Home Edition v7601 SP1

Thank you for your help.

Just spent an entire day with no outgoing camera.  The camera shows on and off and the camera light comes on when camera is set to 'on' but just shows a dark screen with a camera logo with a line through it.  (I updated zoom today and use McAfee antivirus.)  Everything else worked fine.  I have not used zoom for a considerable time. The camera worked on other apps. Zoom was activated via web browser. 

(I have noticed that when I log in to zoom it is picking up a photo from my facebook account even although I have not logged in through fbk  - is this related or a red herring?) 

Can anyone help?  Thankyou. 

Hello, I updated my Zoom account today - 6.0.0 (37205) - and found that while I was in my meeting I couldn't both share my screen and play music through the Zoom App. The App button disappeared. When I stopped sharing my screen, I could open the Music app and play, but somehow this showed to the meeting participants, they could see the music I was selecting. Please let me know how to resolve this issue, as we regularly like to play music while participants reflect on the slide content. Thank you!

I am curious about the use of translation captions in the following two scenarios:

1. If I am not the host but just a participant, and the host has not enabled translation captions, if I purchase a translation feature, will it translate into the language I have set?
2. I am the host for a one-on-one interview on Zoom with someone who speaks a different language. I've added a translation program, and I'm wondering if the setup is such that only I can see the translation captions, and not the other person. I have set manual captions to 'off' and automaed captions to 'on'. With these settings, will the translation captions only be visible to me?

Hi there,

My team hosted an event yesterday (30th of April 2022) for nearly 400 people with the Business Account.
We were a team of 24 people, 20 of them were language interpreters.

Here are the things we had done before the event:

• made sure that the translators joined from their laptop/pc/Mac
• translators updated to the latest version of the Zoom Desktop client
• translators joined the meeting with the e-mail address they created their Zoom account with.
• the language interpretation option of the Zoom account with the business license was turned on with the 10 needed languages
• all interpreters were preassigned and received an e-mail 

At the start of the event, I made sure that every translator have arrived before I clicked the blue 'start' button of the interpretation. However! When a translator dropped due to the internet issue I can not seem to reassign the interpretor again. Yes I can click on 'add interpreter' and try to do it manually but then the button with 'update' turns grey and I can not click on it. One hack during the morning event seemed to be to pass the host right to 2 to 3 people and then the 'update' turns back blue again for me to click on.

It was an event of 2x three hours with a break in-between. 
This meant that some of the interpreters left the main room for the break.
When they came back to the main room in the afternoon the host no longer can assign them anymore. The 'update' button is grey. This is what I have tried while the 400 people were waiting:

• End (red button) the interpretaion and start again with the same list. Update remains grey
• Deleted all interpreters in the list and start all over again by assigning 20 interpreters manually. Update remains grey
• Pass the host right to 2 other co-hosts and back to me. Same
• Ask all the participants to leave the meeting by ending the meeting. Restart the meeting again as host (signed in on the Zoom account). Then manually add 1 interpreter one by one, then click on update. Worked for 3 rounds (so 3 interpreters), then the update button became grey again
• Passed the host right again, end the interpretation, deleted all preassigned interpreters, then added the interpreters one by one manually
  
  

I am pretty sure there must be a better way of dealing with this.
To learn from this experience, what am I overlooking? What have I missed which will help us to have a better smoother event next time?

Dear community

To my dismay, I have just found out that the last meeting local recording is missing.

I have made several recordings of the same meeting and these two first recordings are well in my local disk but I have not found any trace of the last recording (a bigger file). 

Can anyone assist with how to recover this video? Is there a temporary file I should have on my local disk that I can activate to finish processing?

Conversely is there any way I can retrieve this raw file on my Zoom account?

Thanks in advance for your help 🙂